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Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
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Arizona
1 review
1 helpful vote
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Reasonably priced
December 19, 2018

I absolutely love this brand's clothing the styles are fantastic and very reasonably priced. Most of the time, I get my clothes off your website. I'm always looking to see what's new in the collections and adding them to my bag. I hope you keep up the good work with your styles. Thanks a lot.

Date of experience: December 18, 2018
Florida
1 review
1 helpful vote
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Stylish collection
December 19, 2018

The clothes at this shop are fantastic. There is always a stylish selection for all age groups.The customer care team are fabulous - they are part of the reason I order more! I literally find something every single time I visit the website online. Thanks, fashionnova.

Date of experience: December 18, 2018
Texas
1 review
1 helpful vote
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I have been shopping online with fashionnova for a few months now and have been very impressed with the quality, price and service. I especially like that they offer leather boot collections. The one I bought was only for $40 and there was an identical one in a mall we visited yesterday priced at $ 65. I think you get the point.

Date of experience: December 18, 2018
Texas
1 review
1 helpful vote
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Great brand
December 19, 2018

Great brand, cool stuff. High quality fabric and exciting pockets to marvel on. I just love the pieces so much, I can't get enough of them! The jeans are such babe.

Date of experience: December 18, 2018
Virginia
1 review
1 helpful vote
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Very pleased
December 19, 2018

I have loved shopping at your shop online for quite sometime now. I was really pleased with the fast delivery and quality of goods I get. I have been ordered several times now and have recommended this brand to family and friends. I even wore the dress I bought last weekend to a dinner party we had last night at Momo's THANK YOU.

Date of experience: December 18, 2018
New York
1 review
1 helpful vote
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Thanks for the save
December 19, 2018

I can't thank you enough for saving me last night. I wore the black dress I ordered last weekend on last night's dinner date and I got compliments all night. Definitely a life-saver. Thanks a lot.

Date of experience: December 18, 2018
Florida
1 review
1 helpful vote
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Thank you
December 19, 2018

I would like to thank you for the pieces I have ordered and promptly received, the quality is superb and the price is just fantastic. I have recommended you to my work colleagues. Please please keep it up.

Date of experience: December 18, 2018
California
1 review
1 helpful vote
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First order
December 19, 2018

I have just placed my first order with you and I can't wait to get my stuff this weekend. The ease of ordering on your website is such a turn on! There are items I haven't explored on yet. I will definitely go see them back tomorrow. Great stuff!

Date of experience: December 18, 2018
Texas
1 review
1 helpful vote
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Huge thanks
December 19, 2018

I just had to write and say a big thank you to fashion nova for the fast delivery of items and the lovely customer they always render me. I'm totally in love with my purchases and I couldn't wait to tell my family and friends about your shop!

Date of experience: December 18, 2018
New York
1 review
1 helpful vote
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Well informed
December 19, 2018

I ordered online last weekend. I was kept informed of the progress all the time, great customer care. I am a regular customer and will continue to patronize FN and will also recommend you to my friends.

Date of experience: December 18, 2018
Illinois
1 review
1 helpful vote
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Fabulous clothing
December 19, 2018

Fantastic clothing. Very flattering, very comfortable and looks good. Well designed and compliments my backside so well. Highly recommended. Thank you.

Date of experience: December 18, 2018
California
1 review
1 helpful vote
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Exceptional value
December 19, 2018

Exceptional value and unparalleled customer service. Fashion nova is the best experience, friendly service and perfect fittings. You will not find a better place online.

Date of experience: December 18, 2018
Wisconsin
1 review
2 helpful votes
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Do not shop here
December 19, 2018

They used to be amazing... the clothes are cute but they do not deliver in a timely manner even if you pay for shipping... they charge you for items they don't have then send you a store credit for what you spent... they ship packages without items you paid for. They won't send you a receipt or it will have only some of the items you paid for... this is my 3rd time this has happened... I know I should've learned before... but I was a customer before all the changes and thought it would get better... shop pretty little thing or divamodaglam... just as cute. This positive reviews are surely fake... ooh and if they send u the wrong thing you'll have to pay to ship it back if I could put 0 I would

Date of experience: December 18, 2018
California
1 review
1 helpful vote
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Fantastic service
December 19, 2018

Fantastic service from start to finish! Great items very trendy and cute. Fast delivery and pieces are well-packed. Highly commended over-all customer service. Two thumbs up!

Date of experience: December 18, 2018
Virginia
1 review
1 helpful vote
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Wide range
December 19, 2018

Wide range of styles and sizes for all occasions. Wonderful customer care who knew the stock, are friendly and helpful. Great clothes and well priced. I'll be back!

Date of experience: December 18, 2018
Nevada
1 review
1 helpful vote
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Excellent service
December 19, 2018

Received excellent service throughout my 2 year experience with fashion nova. I can always bank on finding a great new addition to my wardrobe. Greatly Appreciated!

Date of experience: December 18, 2018
Texas
1 review
1 helpful vote
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Perfect fit
December 19, 2018

I ordered a dress online last Wednesday and it arrived on my front porch on Friday. Gorgeous quality of the dresses, perfect fit and a very fast delivery! Great job, FN. Will definitely be back for more.

Date of experience: December 18, 2018
Tennessee
1 review
1 helpful vote
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Best staff
December 18, 2018

Best place to shop for unique styles and the most helpful staff on the planet! Love the brand and the insight slacks. Not to mention the fast transactions and delivery. I always walk away with something special after shopping at fashion nova.

Date of experience: December 18, 2018
Texas
1 review
0 helpful votes
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I ordered back in nov 29th and it was a dress n bra. Dec 14th I recieved my bra but not dress, emailed them after calling the shipping company to let them know I never recieved my dress the shipping company said only 1 small package was sent to them to deliver and they already took my mo er before giving me my merchandise. On top of that they dont cancel orders or refund them they give store credit for the so called inconvenience. NO I WANT MY DAMN MONEY BACK! Someone emailed me stating their records indicate I received my package already. Yah my bra not dress then they tell me to ask neighbors or fam members. How about you just give me my damn money back. This company is a joke ran by con artist n the owner is getting rich off of ripping ppl off. This company should be closed down ASAP... oh and then they wanna say I never recieved it because their out of stock...

Date of experience: December 18, 2018
Canada
1 review
2 helpful votes
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I'm so disappointed with their customer service or lack there of. I've been ordering from them for a long time & have recently had an issue where they canceled my entire Black Friday order because it was delayed for too long. Even after emails from me saying I didn't want to cancel & still wait, they still cancelled. Now the whole purpose of me ordering multiple items that day was solely because it was a mega Black Friday sale & there were great deals. Fashion Nova not only didn't respond to my messages but didn't even acknowledge this at all. They didn't say that it was because items were out of stock or anything, simply that the shipment was delayed. I still wanted my items that were 40% off! I would have waited! Everything I've ever ordered I loved, so this is so sad to me, I'm so disappointed that I will not be ordering from them again :(

Date of experience: December 18, 2018