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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
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I absolutely love this brand's clothing the styles are fantastic and very reasonably priced. Most of the time, I get my clothes off your website. I'm always looking to see what's new in the collections and adding them to my bag. I hope you keep up the good work with your styles. Thanks a lot.
The clothes at this shop are fantastic. There is always a stylish selection for all age groups.The customer care team are fabulous - they are part of the reason I order more! I literally find something every single time I visit the website online. Thanks, fashionnova.
I have been shopping online with fashionnova for a few months now and have been very impressed with the quality, price and service. I especially like that they offer leather boot collections. The one I bought was only for $40 and there was an identical one in a mall we visited yesterday priced at $ 65. I think you get the point.
Great brand, cool stuff. High quality fabric and exciting pockets to marvel on. I just love the pieces so much, I can't get enough of them! The jeans are such babe.
I have loved shopping at your shop online for quite sometime now. I was really pleased with the fast delivery and quality of goods I get. I have been ordered several times now and have recommended this brand to family and friends. I even wore the dress I bought last weekend to a dinner party we had last night at Momo's THANK YOU.
I can't thank you enough for saving me last night. I wore the black dress I ordered last weekend on last night's dinner date and I got compliments all night. Definitely a life-saver. Thanks a lot.
I would like to thank you for the pieces I have ordered and promptly received, the quality is superb and the price is just fantastic. I have recommended you to my work colleagues. Please please keep it up.
I have just placed my first order with you and I can't wait to get my stuff this weekend. The ease of ordering on your website is such a turn on! There are items I haven't explored on yet. I will definitely go see them back tomorrow. Great stuff!
I just had to write and say a big thank you to fashion nova for the fast delivery of items and the lovely customer they always render me. I'm totally in love with my purchases and I couldn't wait to tell my family and friends about your shop!
I ordered online last weekend. I was kept informed of the progress all the time, great customer care. I am a regular customer and will continue to patronize FN and will also recommend you to my friends.
Fantastic clothing. Very flattering, very comfortable and looks good. Well designed and compliments my backside so well. Highly recommended. Thank you.
Exceptional value and unparalleled customer service. Fashion nova is the best experience, friendly service and perfect fittings. You will not find a better place online.
They used to be amazing... the clothes are cute but they do not deliver in a timely manner even if you pay for shipping... they charge you for items they don't have then send you a store credit for what you spent... they ship packages without items you paid for. They won't send you a receipt or it will have only some of the items you paid for... this is my 3rd time this has happened... I know I should've learned before... but I was a customer before all the changes and thought it would get better... shop pretty little thing or divamodaglam... just as cute. This positive reviews are surely fake... ooh and if they send u the wrong thing you'll have to pay to ship it back if I could put 0 I would
Fantastic service from start to finish! Great items very trendy and cute. Fast delivery and pieces are well-packed. Highly commended over-all customer service. Two thumbs up!
Wide range of styles and sizes for all occasions. Wonderful customer care who knew the stock, are friendly and helpful. Great clothes and well priced. I'll be back!
Received excellent service throughout my 2 year experience with fashion nova. I can always bank on finding a great new addition to my wardrobe. Greatly Appreciated!
I ordered a dress online last Wednesday and it arrived on my front porch on Friday. Gorgeous quality of the dresses, perfect fit and a very fast delivery! Great job, FN. Will definitely be back for more.
Best place to shop for unique styles and the most helpful staff on the planet! Love the brand and the insight slacks. Not to mention the fast transactions and delivery. I always walk away with something special after shopping at fashion nova.
I ordered back in nov 29th and it was a dress n bra. Dec 14th I recieved my bra but not dress, emailed them after calling the shipping company to let them know I never recieved my dress the shipping company said only 1 small package was sent to them to deliver and they already took my mo er before giving me my merchandise. On top of that they dont cancel orders or refund them they give store credit for the so called inconvenience. NO I WANT MY DAMN MONEY BACK! Someone emailed me stating their records indicate I received my package already. Yah my bra not dress then they tell me to ask neighbors or fam members. How about you just give me my damn money back. This company is a joke ran by con artist n the owner is getting rich off of ripping ppl off. This company should be closed down ASAP... oh and then they wanna say I never recieved it because their out of stock...
I'm so disappointed with their customer service or lack there of. I've been ordering from them for a long time & have recently had an issue where they canceled my entire Black Friday order because it was delayed for too long. Even after emails from me saying I didn't want to cancel & still wait, they still cancelled. Now the whole purpose of me ordering multiple items that day was solely because it was a mega Black Friday sale & there were great deals. Fashion Nova not only didn't respond to my messages but didn't even acknowledge this at all. They didn't say that it was because items were out of stock or anything, simply that the shipment was delayed. I still wanted my items that were 40% off! I would have waited! Everything I've ever ordered I loved, so this is so sad to me, I'm so disappointed that I will not be ordering from them again :(
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day

