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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
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Great online shop with fantastic deals. The fabric used are so comfortable and the quality is high end. FOR A CHEAPER PRICE. At first I thought it was a scam. I mean, come on? So I tried it. I was pleasantly surprised on how things turned out. I will make sure my friends hear the word. Thank you!
Ordered clothing before Black Friday with 2 day shipping. 12 days later, no clothing. They did not answer the phone nor respond to any emails. They just kept sending this automated email after I emailed them saying "due to black Friday" but I ordered before that. The automated email also said they would contact me with in 24 hours. I still to this day, have not gotten a response. My clothes eventually came in, except for an item they said they no longer had. They took it upon themselves to issue me "store credit" instead of my money back from the item they sold me that they no longer had. Who wants store credit from a shop you no longer are shopping at? The way my petty meter is set, they better give me my money back before I take a trip there to pick it up!
My orders arrived today and felt so happy to see that the materials used are high quality. Fabric was thick and stitches were done nicely. Highly recommended!
I've been trying to get a hold of a HUMAN for two damn days! My order off $300 was canceled for NO REASON! It was taken off of my card and yet it was canceled! I have been trying to talk to someone, I've been on hold for over 20 minutes and then it hangs up on me! I read online they will cancel your whole order if they don't have one thing in stock! Not just deduct the ONE ITEM but the whole order. But I don't know if that's the case because there is NO ONE TO TELL ME ANYTHING! I am livid if you can't already tell. How about you stop paying all these stars and hire customer service considering it's CUSTOMERS who keep you in business!
I ordered 78.00 worth of stuff from them nov 24 shipping said arrive nov 26 then shipping delayed till nov 29th then went to ontrac 2 trac package and got this note called ontrac they say they only received the shipping label no package its dec 20th almost a month and no package i order from them frequently this is a disgrace honestly
Absolutely love this store, style is on trend and pieces are very chic. I ordered a pair of loafers and sweat shirt last week and I'm comfortably flaunting it around the house. I just love how comfortable I get with the pieces you put up. Will probably add some more sweaters on the bag later. Thanks, fashionnova.
Amazing shop, lots of varying choices and the support care team really, really helpful. I will definitely shop back and will recommend to all my friends and family. I think this store is great.
Had a great time browsing on your new holiday collections. Fantastic service today. I ordered two red dresses for the occasion and they're already on its way to me. Glad I got to talk to the customer care operators, they're such huge help and are surprisingly friendly. Good job.
This shop is not like any other online shop. I get compliments on everything I wear from the collection literally every time I wear them! Fashion nova amazes and inspires me and I am incredibly happy that you're my go-to shop in need.
I placed an order on 24 November, and I still have not even received my order nor do I know where my order is. It's been saying "data received" in transit since and has not moved. They don't even respond to any emails I have sent them! I cannot believe this service, I have never ever faced this with any online shop. The least they can do is respond. I don't even know if I will get my money back! Do not even think about ordering from hereabsolute scam!
I think it's funny how all the 5 star reviews mentions how fast they received their package. I don't think they're accurate reviews in my opinion. I placed a order on nov 25 and have yet to receive it and just getting the run around. I searched on the internet for others reviews and about 85% of them complain about never receiving their package except this site. It only post all the good reviews and you have to keep scrolling to finally find the bad ones. I believe a lot of is got scammed and they're still using their Black Friday sale as the reason why we haven't received our items. I will never ever order again and I'm just so frustrated. This was a birthday gift for my best friend who lives in another state and her birthdays already came and gone. Now I'm out money and have to make it up to her because I feel horrible that she never received her gift that I promised I would buy her.
I had a wonderful online shopping experience. The ease of the website buttons just send me from one category to another. The styles are great and very chic, it suits my taste. I have already added some items to bag. I'm so excited to get them - I got two pieces of tank tops and a Bohemian dress for this weekend's beach party. Can't wait!
Great price and fit! I even found out that I can get in a size smaller due to the convenient size charting. This shop is amazingly great! They even have great fashionable clothes for the curvy ladies, and at a reasonable price. I already put an order in. I'll be waiting for my package this Monday. Thank you guys.
I think this brand is great, the styles are great and sizes fit women of all sizes. This shop has got it right, affordable and trendy clothes, fast transaction and delivery great service! Love everything about this shop.
I alway find an outfit for different types of occasion when I visit your website. It's so easy to place an order and add items to bag. The customer service staff are also a lovely help! I'm so glad that your shop exist - I get to pamper myself with your items. I'll always come back for more.
I'm so pleased with the bottoms I purchased as a birthday present for my sister. It was a lovely fit and of very good quality for a reasonable price. She loved it too, btw. Your shop is a blessing. Thanks
Finally, a place for fuller women like me in trendy styles. It was my first time ordering last week, and I just placed another order today. Am extremely glad with my purchases last time. Thank you so much, FASHIONNOVA
Zero stars in my opinion. I placed an order on Sept 30th for a wedding I had Oct 13th. It said 2 weeks for shipping. Wedding came and went, no dress. I got an email the week of the wedding saying that the dress was delivered. The dress was absolutely not delivered. I emailed customer service once and asked how long it will take. I was told usually it takes 30 days min. To ship to Canada. If I knew that at first, I wouldn't be in the mess. No dress is worth that. Well I waited 30 days and on the 31st day I emailed again to see where it was. I was told that there was an issue with shipping. Well then why tell email me saying it was delivered if it wasn't? Long story short, customer service didn't care at all. I was a first time purchaser and they obviously didn't care about keeping me happy. I asked for a return and was told that it is on it's way back to them and once they receive it they'll issue me a refund. It's December... 4 months later... still no dress and no refund. I had to email them back yet again because I checked the shipping and it says it was returned to them Oct 28th. They kept my money without refunding it back I guess hoping I wouldn't notice?! Such a scam. I've been in contact with multiple customer service reps and no one really seems to care much.
Also anyone else notice their reviews are fake? I tried to review my dress (got an email saying to review it despite never getting it). I did but I went to check to see if it was still there and it was removed. They only have 4 or 5 star reviews. So I posted another one and it was gone in a second. Something is very sketchy with this company
Don't buy here. Don't waste your money
Just want to let you know that I love your site and the quality of service is great too. I recently ordered an item that was sadly out of stock, so I tried contacting the customer services and they told me they'll try to check the stocks again and came back to me with one! It's of a different color but I took it! Great shop, lovely services. Kisses!
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day

