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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
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I am still waiting for this company to refund my money from an incomplete delivered purchase on 11/28/18. I have sent 3 emails, only to get an automated response back. Out of the 19 items I PAID for, only 11 were shipped. It is now one day away from the new year, this matter should've been handled by now. This is theft and fashion nova needs to be held accountable!
I ordered for the first time last night and I really had a good time putting my orders. The customer support was very helpful and I finished my transaction in just a matter of minutes. I'm looking forward to receiving my package. Cool stuff.
If I were to rate this brand, I'd rate it satisfactory for an online shop. The deals are great and the services are very convenient. The items are of high quality, too. And for very affordable prices. Thumbs up!
Very trendy and classy. I like how the items they sell seem to fit my style well. I don't need to venture any other shops because they have it all here. It's like this brand is made exceptionally for me. Really just my style. And great services, too.
So i bought 2 dresses for a wedding in sep 2018. I ended up keeping 1 and returning the other. So it took about 3 weeks to get a e-gift card. So with my gift card i ordered 3 sandals and a pair of sunglasses. 2 weeks later i get 1 sandal and the shades. ******* my order number. Never did i hear anything about my other 2 sandals. So they owe me some money. I haven't purchased anything else from them. Upset because if they didnt have the sandals, they should have sent an email, asking me to pick something esle out. NOT AWESOME ITS OKAY TO KEEP THE REMAINING BALANCE OF GIFT CARD! Anyways that just left me with a bad taste about them. I still had to pay for the 2 dresses from the start in sep 2018. You guys owe me my MONEY OR THE BALANCE OF THE, NOTHING IN THIS WORLD IS FREE. Pic is dress i returned!
I've had multiple missing items, packages delivered months after I order them even though I pay for express shipping, customer service NEVER answers the phone, and customer support never helps on the email and sends auto replies. They also didn't give me a packing slip for my last package and on my email it shows was was shipped and they won't accept that as a valid proof for not giving me WHAT I PAID FOR
I don't usually shop online but my sister urged me to. I bought a one piece suit and received it earlier today. The item fits me well, even compliments my undertone. Not bad. Thanks, fashion nova.
Everytime I visit the website, the items seem to get better and better by the day. The new addition to the collections look very sheek. Plus the delivery's really fast.
I have two maxi skirts delivered to me last friday. Apparently, they're gifts from my sister. I tried it on and I would just have to say that the fabric is so good. I don't know how much this costs but I sure will buy this any time of the day. I'll be slaying this maxi skirt later tonight! Thanks, sister and fashionnova.
I had one of the delivered jeans returned since it wasn't a fit. The customer care was so helpful and handled the matter well. They sent out a replacement a day after and I couldn't be more grateful. Wonderful service, Fashion Nova.
FN has got almost everything I need. I mean, I look at my closet and it's filled close to half with FN tees and sweaters. I don't know if it's the holidays or this brand's just really good. I love everything about it. I need you, FN. And thank you for your pieces.
The boot collections gets better and better every time I visit the website. I am so in love with the new addition! I bought the new pair of leather boots and the one on sale. I got 30% discount, marvelous.
I ordered three dresses last weekend and one of them didn't quite fit me so I sent it back. Thankfully, the support care team was so helpful and said they'll send back the replacement two days after. It's all good now. Great service, much appreciated.
I find myself scrolling through the website yet again. I just had my first purchase last weekend and I'm back for more. Haha the clothes are fabulous! And the delivery is really quick. Items are neatly packed, too. Shoutout to Diane for recommending me this fashionnova.
It's wonderful how sincere FN is to their customers. It shows with their services, their items, and the way they handle customer queries. I love almost everything about this shop. More power and keep it up.
I loved fashionnova ever since my first purchase 5 months ago. With the quality of fabric they're using and the convenience of their services, I'm staying. I got my new pair of jeans last weekend and I got compliments from my friends later that day. Recommended fashionnova to them.
See for yourself. All these hate comments are hurting the brand. I can't see why. I have been a buyer for months now and no piece have disappointed me to this day. The quality is so good, very stylish and chic, and the delivery is very prompt.
Fashion nova pieces never fail to make me feel pretty good. I particularly love their tops fit my figure perfectly. The sweatshirts are also divine! Had my package delivered yesterday, I'm waiting for it to arrive. I will never get tired of your items. I believe every girl should have a piece of fashion nova in their closet.
I recommended fashionnova to my sister a month ago since she needed help looking for an outfit to her best friend's bridal shower. She came to me last weekend and said she's onto her 3rd purchase and that she loves your pieces. My sister's really happy, you know.
I love everything about this brand. The quality is so good, the services are very reliable and convenient. They delivered my 5th package yesterday and I'll be wearing the dress tonight on our family dinner. Thank you, FN.
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day

