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Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
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Ohio
1 review
1 helpful vote
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I am still waiting for this company to refund my money from an incomplete delivered purchase on 11/28/18. I have sent 3 emails, only to get an automated response back. Out of the 19 items I PAID for, only 11 were shipped. It is now one day away from the new year, this matter should've been handled by now. This is theft and fashion nova needs to be held accountable!

Date of experience: December 31, 2018
Tennessee
1 review
1 helpful vote
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Good time
December 31, 2018

I ordered for the first time last night and I really had a good time putting my orders. The customer support was very helpful and I finished my transaction in just a matter of minutes. I'm looking forward to receiving my package. Cool stuff.

Date of experience: December 31, 2018
California
1 review
1 helpful vote
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Satisfactory
December 31, 2018

If I were to rate this brand, I'd rate it satisfactory for an online shop. The deals are great and the services are very convenient. The items are of high quality, too. And for very affordable prices. Thumbs up!

Date of experience: December 31, 2018
Illinois
1 review
0 helpful votes
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My style
December 31, 2018

Very trendy and classy. I like how the items they sell seem to fit my style well. I don't need to venture any other shops because they have it all here. It's like this brand is made exceptionally for me. Really just my style. And great services, too.

Date of experience: December 31, 2018
Georgia
1 review
1 helpful vote
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Refund issues
December 30, 2018

So i bought 2 dresses for a wedding in sep 2018. I ended up keeping 1 and returning the other. So it took about 3 weeks to get a e-gift card. So with my gift card i ordered 3 sandals and a pair of sunglasses. 2 weeks later i get 1 sandal and the shades. ******* my order number. Never did i hear anything about my other 2 sandals. So they owe me some money. I haven't purchased anything else from them. Upset because if they didnt have the sandals, they should have sent an email, asking me to pick something esle out. NOT AWESOME ITS OKAY TO KEEP THE REMAINING BALANCE OF GIFT CARD! Anyways that just left me with a bad taste about them. I still had to pay for the 2 dresses from the start in sep 2018. You guys owe me my MONEY OR THE BALANCE OF THE, NOTHING IN THIS WORLD IS FREE. Pic is dress i returned!

Date of experience: December 30, 2018
Georgia
1 review
2 helpful votes
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HORRIBLE SERVICE
December 30, 2018

I've had multiple missing items, packages delivered months after I order them even though I pay for express shipping, customer service NEVER answers the phone, and customer support never helps on the email and sends auto replies. They also didn't give me a packing slip for my last package and on my email it shows was was shipped and they won't accept that as a valid proof for not giving me WHAT I PAID FOR

Date of experience: December 30, 2018
New York
1 review
1 helpful vote
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Well-fitted
December 30, 2018

I don't usually shop online but my sister urged me to. I bought a one piece suit and received it earlier today. The item fits me well, even compliments my undertone. Not bad. Thanks, fashion nova.

Date of experience: December 30, 2018
New York
1 review
2 helpful votes
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Better and better
December 30, 2018

Everytime I visit the website, the items seem to get better and better by the day. The new addition to the collections look very sheek. Plus the delivery's really fast.

Date of experience: December 30, 2018
Ohio
1 review
1 helpful vote
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Slaying the maxi skirt
December 30, 2018

I have two maxi skirts delivered to me last friday. Apparently, they're gifts from my sister. I tried it on and I would just have to say that the fabric is so good. I don't know how much this costs but I sure will buy this any time of the day. I'll be slaying this maxi skirt later tonight! Thanks, sister and fashionnova.

Date of experience: December 30, 2018
Texas
1 review
1 helpful vote
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Handled well
December 30, 2018

I had one of the delivered jeans returned since it wasn't a fit. The customer care was so helpful and handled the matter well. They sent out a replacement a day after and I couldn't be more grateful. Wonderful service, Fashion Nova.

Date of experience: December 30, 2018
Nevada
1 review
1 helpful vote
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I need you, FN
December 30, 2018

FN has got almost everything I need. I mean, I look at my closet and it's filled close to half with FN tees and sweaters. I don't know if it's the holidays or this brand's just really good. I love everything about it. I need you, FN. And thank you for your pieces.

Date of experience: December 30, 2018
Oklahoma
1 review
1 helpful vote
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So in love
December 30, 2018

The boot collections gets better and better every time I visit the website. I am so in love with the new addition! I bought the new pair of leather boots and the one on sale. I got 30% discount, marvelous.

Date of experience: December 30, 2018
Maryland
1 review
1 helpful vote
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Much appreciated
December 30, 2018

I ordered three dresses last weekend and one of them didn't quite fit me so I sent it back. Thankfully, the support care team was so helpful and said they'll send back the replacement two days after. It's all good now. Great service, much appreciated.

Date of experience: December 30, 2018
New York
1 review
1 helpful vote
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Once again
December 30, 2018

I find myself scrolling through the website yet again. I just had my first purchase last weekend and I'm back for more. Haha the clothes are fabulous! And the delivery is really quick. Items are neatly packed, too. Shoutout to Diane for recommending me this fashionnova.

Date of experience: December 30, 2018
California
1 review
1 helpful vote
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Sincerity
December 30, 2018

It's wonderful how sincere FN is to their customers. It shows with their services, their items, and the way they handle customer queries. I love almost everything about this shop. More power and keep it up.

Date of experience: December 30, 2018
North Carolina
1 review
1 helpful vote
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Staying
December 30, 2018

I loved fashionnova ever since my first purchase 5 months ago. With the quality of fabric they're using and the convenience of their services, I'm staying. I got my new pair of jeans last weekend and I got compliments from my friends later that day. Recommended fashionnova to them.

Date of experience: December 30, 2018
California
1 review
1 helpful vote
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Don't believe it
December 30, 2018

See for yourself. All these hate comments are hurting the brand. I can't see why. I have been a buyer for months now and no piece have disappointed me to this day. The quality is so good, very stylish and chic, and the delivery is very prompt.

Date of experience: December 30, 2018
Texas
1 review
1 helpful vote
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Feels pretty good
December 30, 2018

Fashion nova pieces never fail to make me feel pretty good. I particularly love their tops fit my figure perfectly. The sweatshirts are also divine! Had my package delivered yesterday, I'm waiting for it to arrive. I will never get tired of your items. I believe every girl should have a piece of fashion nova in their closet.

Date of experience: December 30, 2018
Arkansas
1 review
1 helpful vote
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Happy sister
December 30, 2018

I recommended fashionnova to my sister a month ago since she needed help looking for an outfit to her best friend's bridal shower. She came to me last weekend and said she's onto her 3rd purchase and that she loves your pieces. My sister's really happy, you know.

Date of experience: December 30, 2018
Florida
1 review
1 helpful vote
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Keep it up
December 30, 2018

I love everything about this brand. The quality is so good, the services are very reliable and convenient. They delivered my 5th package yesterday and I'll be wearing the dress tonight on our family dinner. Thank you, FN.

Date of experience: December 30, 2018