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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
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I was planning to go downtown and look at dresses in mall boutiques for our year end party this Wednesday when my sister told me I could just order online on fashionnova. I was curious so I changed my mind and tried this online shop instead. I'm amazed at the vastness of choices they have on their website. It was my first time to order and I enjoyed it. The package arrived today, btw, and I love the dresses! Thanks, fashion nova.
Surely, good tidings FN brings to this holiday season. Almost all items are discounted. I told my mom about it and she joined me in adding pieces to bag. The customer support also helped us in our transaction. I'm excited to receive my purchases this Wednesday.
I ordered last week from FashionNova received an email my stuff got delivered yesterday and I have nothing. The dumb Trac company that did the delivery claimed it got delivered. I think we all need to email the CEO instead of the customer service people because it needs to stop.
I have been waiting for over 6 weeks for my package to get here. I ordered on Black Friday, with intentions of wearing items for Christmas and New Years. It has not come, and I've emails Fashionova multiple times asking about it, and all I get is automated messages that don't help what so ever. They also won't refund my money. They will only give in store credit. If that's all I'd get I'd prefer my original package obviously.
The Christmas promo on the website is so cool. I got two items with a 50% discount. The ease of ordering and the amazing promo on site just entices me to add more to bag. This brand just surprises me every time. And I like it.
The customer support has been wonderful in helping me with my purchases so friendly and professional at the same time. The delivery was prompt, too. The items are amazingly comfortable to wear. I couldn't wait to parade them for this weekend.
Fashion nova is full of nice and cute apparels, things that could just blow up your whole wardrobe. I love everything about it, actually. Especially the fact that they cater to women of all sizes. There are just fittings that are so hard to find, people need to take that more seriously.
Stylish, affordable, chic and delivers fast. They always have something I like. Good quality, great prices, fantastic finds. I'm running out of adjectives to describe this place, but it's just so good.
For 8 months now, no item from fashion nova have ever disappointed me. Every purchase, every piece from the packages I get just delivers well. It fits me perfectly, compliments
I buy most of my clothes out of FN on sale. The deals are so cool and it helps in my budget. Plus the quality is never compromised. You should try using some discount coupons or tags from influencers to get a greater deal from the sales items. Be thrift and wise.
Just loving every piece of clothing I get from this brand. The jeans I bought 9 months ago still looked the same, no faded areas, and I've used it for plenty of time already. The delivery's fast and the customer support is very helpful. Great services. Love fashion nova.
FN surprises me every time. The items are very sheek and trendy all the time. I always have something to add to bag whenever I visit the website. It's excruciating to look at the items when I only have a limited budget to go by. But it's just so good. Great shop.
It's trendy and the range of choice is surprisingly unexpected. I love how the pieces seem to be made just for me. Not to sound like such an obsessive buyer, but it's true! Glad I found this shop. Thanks, FASHION NOVA.
I have long looked for cheaper priced jeans but with a very good quality of fabric. Before I discovered FN, I have given up hopes of finding one. That's why I'm so happy when Jarina recommended this brand to me 2 months ago. FN has got what I needed. Thanks a lot!
Every after paycheck, I purchase an item or two from the new top and shoe collections. I believe a lot of people should know more about fashionnova and how they give out such amazing pieces of clothing. Not to mention that every piece is fairly priced.
This shop is such a blessing to all women out there. They got basically everything that I need, it's a one stop shop. I'm so glad I came upon this brand few months ago. Wouldn't know where I'd get greater deals than what they have here. Awesome shop.
I know I have been a hoarder of this brand, but I can't help it. The clothes are too good and the services are very convenient. I just got my jeans delivered yesterday and it fit me perfectly. I recommended it to my sister and said she loved her purchases. Thanks, FN.
I have been a fan for 4 months now and I just have to say that I get a great deal of items from this brand that I couldn't find in any other online shops. I am constantly amazed at how fast the delivery is and how easy it is to purchase items off the site. Great shop, fashionnova. All the best.
They say moms know best. Indeed, when mom recommended this brand to me, she really knew what deals would make me happy. Huge thanks, FN! I love almost everything in your collections. Will be receiving my 4th purchase tomorrow. Love you lots!
Prompt delivery, good items. I get extraordinary deals every time I purchase from this shop. The leather shorts would be my personal fave of a collection. You should try it yourself, you'll be surprised with how much big of a deal you can get out from fashion nova.
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day

