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Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
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Colorado
1 review
2 helpful votes
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Self esteem
January 22, 2019

I saw a model on fashion nova who was way larger than me but she looked amazing. I ordered what she wore and I don't limit myself anymore.

Date of experience: January 21, 2019
Florida
1 review
2 helpful votes
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Tight Jeans
January 22, 2019
Updated review

The skinny jeans I ordered from fashion nova actually allows for movement so it won't rip or hurt me if I have to bend.

Date of experience: January 21, 2019

Tight Jeans
January 22, 2019
Previous review

The skinny jeans I ordered from fashion nova actually allows for movement so it won't rip or hurt me if I have to bend.

Date of experience: January 21, 2019
New York
1 review
2 helpful votes
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Larger size
January 22, 2019

FN thinks of those with larger sizes. The pretty dresses I've been eyeing aren't just a dream anymore.

Date of experience: January 21, 2019
Illinois
1 review
2 helpful votes
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Easy refund
January 22, 2019

Getting a refund from fashion nova was an easy process unlike other stores that won't let go of your money no matter what.

Date of experience: January 21, 2019
Ohio
1 review
2 helpful votes
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Size charts
January 22, 2019

Fashion Nova's size charts are helpful and when I got my order, it really fits just right. Good Job Fashion Nova.

Date of experience: January 21, 2019
Connecticut
1 review
2 helpful votes
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Answers well
January 22, 2019

Fashion nova's customer service responds promptly and they answer my concerns, great customer service

Date of experience: January 21, 2019
Maryland
1 review
2 helpful votes
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I can testify that if you see something that's too good to be true in fashion nova, order it anyway. Chances are, it looks just as amazing in real life.

Date of experience: January 21, 2019
Texas
1 review
2 helpful votes
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Effective service
January 22, 2019

Whenever I buy something from FN that is on sale, they never forget to calculate the discounted price.

Date of experience: January 21, 2019
District of Columbia
1 review
2 helpful votes
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Great deals
January 22, 2019

The prices are affordable enough but fashion nova also rewards discounts to customers, who can now buy from the pricier items.

Date of experience: January 21, 2019
Oregon
1 review
2 helpful votes
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Updates
January 22, 2019

FN's great customer service involves updating you properly for any changes like sending your package earlier or a bit later.

Date of experience: January 21, 2019
Indiana
1 review
2 helpful votes
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Customer service
January 22, 2019

The customer service is great. I get responses from real people that give real answers. Thanks Fashionnova.

Date of experience: January 21, 2019
Florida
1 review
2 helpful votes
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Website wizard
January 22, 2019

Fashion Nova's website is easy to use and it can feature clothes depending on what you want. In order of price, or time of arrival.

Date of experience: January 21, 2019
California
1 review
0 helpful votes
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Promises
January 21, 2019

Fashion Nova promised me two day shipping. I expected delays but I got my two day shipping as promised.

Date of experience: January 21, 2019
California
1 review
1 helpful vote
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Quality
January 21, 2019

Fashion Nova doesn't hold out on quality. Even the cheaper items still have great quality. Great Fashion Website

Date of experience: January 21, 2019
California
1 review
1 helpful vote
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Price
January 21, 2019

I like how Fashion Nova has a feature that shows its items from cheapest to priciest. It helps me stay in budget.

Date of experience: January 21, 2019
California
1 review
1 helpful vote
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Well knit
January 21, 2019

The sweater I bought from fashion nova has great stitching, the material doesn't run, and it doesn't stretch out. Great products!

Date of experience: January 21, 2019
Washington
1 review
1 helpful vote
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Trust building
January 21, 2019

FN has my trust. I will definitely get my order on the agreed time and with no major inconveniences.

Date of experience: January 21, 2019
New Mexico
1 review
1 helpful vote
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Survivor shoes
January 21, 2019

I used the rubber shoes I ordered from fashion nova for jogging, hiking, and climbing. The rubber is intact despite all that hard work.

Date of experience: January 21, 2019
New York
1 review
1 helpful vote
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Brawny boots
January 21, 2019

I had no choice but to run in my high-heeled boots when I rushed around the office. The FN boots had slender heels but don't break off easily.

Date of experience: January 21, 2019
New York
1 review
1 helpful vote
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Easy to reach
January 21, 2019

If I have any concerns whatsoever, FN is easy to reach and they respond appropriately. Great job Fashionnova!

Date of experience: January 21, 2019