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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
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I saw a model on fashion nova who was way larger than me but she looked amazing. I ordered what she wore and I don't limit myself anymore.
The skinny jeans I ordered from fashion nova actually allows for movement so it won't rip or hurt me if I have to bend.
The skinny jeans I ordered from fashion nova actually allows for movement so it won't rip or hurt me if I have to bend.
FN thinks of those with larger sizes. The pretty dresses I've been eyeing aren't just a dream anymore.
Getting a refund from fashion nova was an easy process unlike other stores that won't let go of your money no matter what.
Fashion Nova's size charts are helpful and when I got my order, it really fits just right. Good Job Fashion Nova.
Fashion nova's customer service responds promptly and they answer my concerns, great customer service
I can testify that if you see something that's too good to be true in fashion nova, order it anyway. Chances are, it looks just as amazing in real life.
Whenever I buy something from FN that is on sale, they never forget to calculate the discounted price.
The prices are affordable enough but fashion nova also rewards discounts to customers, who can now buy from the pricier items.
FN's great customer service involves updating you properly for any changes like sending your package earlier or a bit later.
The customer service is great. I get responses from real people that give real answers. Thanks Fashionnova.
Fashion Nova's website is easy to use and it can feature clothes depending on what you want. In order of price, or time of arrival.
Fashion Nova promised me two day shipping. I expected delays but I got my two day shipping as promised.
FN has my trust. I will definitely get my order on the agreed time and with no major inconveniences.
I used the rubber shoes I ordered from fashion nova for jogging, hiking, and climbing. The rubber is intact despite all that hard work.
I had no choice but to run in my high-heeled boots when I rushed around the office. The FN boots had slender heels but don't break off easily.
If I have any concerns whatsoever, FN is easy to reach and they respond appropriately. Great job Fashionnova!
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day

