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Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
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Minnesota
1 review
1 helpful vote
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Cutesy bootsy
January 21, 2019

I love wearing boots and thanks to FN I got lots of different choices. I got different styles in different colors

Date of experience: January 21, 2019
California
1 review
1 helpful vote
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Follows instructions
January 21, 2019

I live alone so when I order online I always ask them to deliver at a specific time. Fashion nova has always followed my instructions.

Date of experience: January 21, 2019
New Jersey
1 review
1 helpful vote
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Tracking
January 21, 2019

Fashion Nova's tracking is accurate. I don't really need to use it anyway because it delivers on time. Good Job Fashionn Nova!

Date of experience: January 21, 2019
California
1 review
1 helpful vote
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Makes sure
January 21, 2019

Fashion Nova's delivery service makes sure the package is received by the expectant customer. They're not careless and they follow instructions.

Date of experience: January 21, 2019
Arizona
1 review
1 helpful vote
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Informed
January 21, 2019

Fashion Nova informs you when your order is arriving soon, with enough time for you to adjust. Thanks FN!

Date of experience: January 21, 2019
California
1 review
1 helpful vote
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Right order
January 21, 2019

Ever since I switched to FN when it comes to clothes, I haven't had problems on whether or not I got the right item. It's always the right item.

Date of experience: January 21, 2019
Texas
1 review
1 helpful vote
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As promised
January 21, 2019

Online shopping can be hard to trust these days but so far I've received every order I ever made from fashion nova.

Date of experience: January 21, 2019
Louisiana
1 review
0 helpful votes
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Spin for the win
January 21, 2019

I somehow managed to win a 20%off in FN's spin prizes. Glad to announce that it was valid and I just used it with no problems.

Date of experience: January 21, 2019
Texas
1 review
1 helpful vote
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Discounts
January 21, 2019

Transactions with Fashion Nova are really smooth. They process the discounts properly so there's no headaches later on.

Date of experience: January 21, 2019
Indiana
1 review
1 helpful vote
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Free is free
January 21, 2019

I got my promised free shipping from FN with no problems. Some online shops somehow forget about the promised free shipping.

Date of experience: January 21, 2019
New Jersey
1 review
1 helpful vote
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Trust
January 21, 2019

I don't mind using advanced payments for my FN orders. I trust that my order will arrive and on time. It always does.

Date of experience: January 21, 2019
Minnesota
1 review
1 helpful vote
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Match
January 21, 2019

I'm not very creative and I don't know how to match my outfits well so my cheat is to just order from Fashion Nova's matching sets.

Date of experience: January 21, 2019
California
1 review
1 helpful vote
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Boots educated
January 21, 2019

I wanted to buy boots online and when I checked out fashion nova it had so many different types. I didn't know there was so much variety.

Date of experience: January 21, 2019
Canada
3 reviews
15 helpful votes
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Order # *******// I ordered two separate packages and one never came, I talked to ups they said it was never shipped that I should talk to fashion nova. Fashion nova made me fill an affidavit which I did and they never replied after it's been a year now. They are scammers and have horrible service. At least reply they never did. I hate them

Date of experience: January 20, 2019
New Jersey
1 review
1 helpful vote
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Strong Heeled
January 21, 2019

The thin heels of the cute black boots I ordered from fashion nova are really solid and I trust that it won't break easily.

Date of experience: January 20, 2019
New Hampshire
1 review
1 helpful vote
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New
January 21, 2019

I visited fashion nova when looking for new shoes. It has everything of anything. I didn't know socks could be fashionable too!

Date of experience: January 20, 2019
California
1 review
1 helpful vote
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Glo-up
January 21, 2019

It was really easy to do the Glo-up challenge my friends wanted me to try, I just ordered everything from Fashion Nova. Glo-up achieved.

Date of experience: January 20, 2019
Oklahoma
1 review
1 helpful vote
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Fabulous
January 19, 2019

I don't dress as plain anymore when I started ordering from Fashion Nova. I get noticed now and I could really see that I got a huge boost when I started wearing Fashion Nova. I feel so fabulous!

Date of experience: January 18, 2019
Wisconsin
1 review
2 helpful votes
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Standard
January 19, 2019

Other online shops should really take a cue from fashion nova. The time of delivery is just as important as the item bought. I've been buying from fashion nova ever since I realized they're serious about delivery time. Timeliness gets loyalty from shoppers, honestly.

Date of experience: January 18, 2019
Connecticut
1 review
2 helpful votes
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Time is everything
January 19, 2019

The part that really kills the fun in online shopping are the delays. You get really excited for a while but the longer the delay, the more you wonder if it's worth it. Fashion Nova is well aware of this and always delivers my packages on time. I haven't experienced a delay yet.

Date of experience: January 18, 2019