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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
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I love wearing boots and thanks to FN I got lots of different choices. I got different styles in different colors
I live alone so when I order online I always ask them to deliver at a specific time. Fashion nova has always followed my instructions.
Fashion Nova's tracking is accurate. I don't really need to use it anyway because it delivers on time. Good Job Fashionn Nova!
Fashion Nova's delivery service makes sure the package is received by the expectant customer. They're not careless and they follow instructions.
Ever since I switched to FN when it comes to clothes, I haven't had problems on whether or not I got the right item. It's always the right item.
Online shopping can be hard to trust these days but so far I've received every order I ever made from fashion nova.
I somehow managed to win a 20%off in FN's spin prizes. Glad to announce that it was valid and I just used it with no problems.
I got my promised free shipping from FN with no problems. Some online shops somehow forget about the promised free shipping.
I wanted to buy boots online and when I checked out fashion nova it had so many different types. I didn't know there was so much variety.
Order # *******// I ordered two separate packages and one never came, I talked to ups they said it was never shipped that I should talk to fashion nova. Fashion nova made me fill an affidavit which I did and they never replied after it's been a year now. They are scammers and have horrible service. At least reply they never did. I hate them
The thin heels of the cute black boots I ordered from fashion nova are really solid and I trust that it won't break easily.
I visited fashion nova when looking for new shoes. It has everything of anything. I didn't know socks could be fashionable too!
I don't dress as plain anymore when I started ordering from Fashion Nova. I get noticed now and I could really see that I got a huge boost when I started wearing Fashion Nova. I feel so fabulous!
Other online shops should really take a cue from fashion nova. The time of delivery is just as important as the item bought. I've been buying from fashion nova ever since I realized they're serious about delivery time. Timeliness gets loyalty from shoppers, honestly.
The part that really kills the fun in online shopping are the delays. You get really excited for a while but the longer the delay, the more you wonder if it's worth it. Fashion Nova is well aware of this and always delivers my packages on time. I haven't experienced a delay yet.
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day

