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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
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Fashion Nova's spin to win actually works. I got a 20% discount and it wasn't hard to process. Thanks Fashionnova, Great website.
The white beaded dress I ordered from fashion nova is incredibly pretty. The beads are placed properly so they won't just fall off and it doesn't look gaudy for a beaded dress.
When I checked FN's sneakers category I wished I had enough money to buy them all! They're all so cute.
My brother shops in FN whenever he needs clothes that make him look sharp. He says his bros like his threads.
I ordered a sweater and fashion nova apologized that they were out of stock. They gave me my money back and actually suggested similar items that were available.
The white boots I ordered from fashion nova looked exactly as it did in the picture. It was perfectly white and the tiny designs were intact.
When they send mis-sewn, damaged or defective items the buyer only has TWO DAYS after delivery to report it then the buyer is responsible for all associated costs--including return shipping. So they slack in quality control because they dont assume any responsibility for it. And they dont insure refunds for anything ever. Buyer beware
Fashion nova is well aware that the people who order the clothes don't really look like the people modelling them.
I cancelled an order and I expected a huge headache out of it, but Fashion Nova wasn't hard to deal with and the cancellation went smoothly. Good service.
I had a concern over an item and I emailed FN. I got an auto reply at first, but I was soon contacted to be assisted. My concerns were answered promptly and properly.
The items I received from Fashion Nova were obviously well taken care of. They don't smell like they've been stored carelessly and they looked untouched.
I've been ordering a lot from FN. I always got my items and none of it was ever missing. Satisfied customer here.
There was a party coming up and I was unprepared so I bought a dress from FN. They really delivered on their one day shipping promise.
I spent a lot on buying 3 new outfits from fashion nova and I was happy to find that they all fit, they all look great, and they looked as fashionable as they did on pictures.
I ordered 3 skirts, 4 blouses and 2 pairs of heels from fashion nova. I checked my package when I got them and found that none was missing.
There was an inevitable delay with my order. I appreciate how FN's support made sure to inform me and assure me about my order.
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day

