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Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
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New York
1 review
0 helpful votes
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Crazy designs
March 6, 2019

Fashion Nova is so confident and I'm amazed by how crazy the designs can get without looking like a Picasso disaster. They can think of different designs and all of them end up looking good and a great hit toward customers.

Date of experience: March 5, 2019
Florida
1 review
1 helpful vote
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Pleasant experience
March 6, 2019

It's always a pleasant experience to buy from FN. It's a great feeling to have when you see all those fashionable clothes that you can easily get with a few clicks and it's great knowing you trust in their quality and fitting accuracy.

Date of experience: March 5, 2019
South Carolina
1 review
0 helpful votes
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Fast arrival
March 6, 2019

The fast arrival of my orders has me very impressed with FN's delivery service. Online shops are typically sloppy and delivery dates are vague and you could only rely on them to be on time for less than half the time. FN's delivery service stands out in a place where competition has slow delivery services.

Date of experience: March 5, 2019
Florida
1 review
0 helpful votes
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Not a loss
March 5, 2019

It's never a loss to buy a fashion nova outfit. It most likely will become your go-to outfit for date nights, for social parties, or even become your favorite outfit to wear seven times a week. You'd be able to wear it to the fullest, for quite a long time.

Date of experience: March 5, 2019
France
1 review
0 helpful votes
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I HAD THE WORD CUSTOMER EXPERIENCE EVER AT FASHION NOVA. 1st parcel: sizes were wrong because i got an automated answer while i asked for advice instead of a real answer so i had to send back many items internationally (i paid almost 50 dollars to send them back) then it took over one month and several mails to get a voucher... I had to pay the international shipping again and thenn my parcel got lost, i spent hours at the post office + sent several emails to fashion nova still to get mother frigging automated answer and a voucher! I paid again for a new parcel, still the same damn parcel and was stupid enough to order new items. I tried to get delivered at a friend's home and was very careful about writing the address down entirely but still it was probably too damn long and fashion nova did not care so still i never received the parcel and this problem is lasting since the beiginning of december for the same damn amount of clothing / money! Fashion nova I live in France, you don't seem able to deliver and answer your customers I want a damn refund NOT A VOUCHER! I already lost so much money and time and I hate your company!
Order Date Payment Status Fulfillment Status Total
#******* Feb 16,2019 paid fulfilled $122.36 USD
#******* Jan 09,2019 paid fulfilled $88.96 USD
#******* Nov 20,2018 paid fulfilled $293.88 USD

Date of experience: March 5, 2019
Florida
1 review
0 helpful votes
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Good investment
March 5, 2019

I always tell my friends that buying from FashionNova is a good investment. You just bought something that could last for a long time, after all. You might even buy something you could wear for work three times a week and it would still last for years. Better than spending a lot on cheap clothes you'd have to regularly repair or replace.

Date of experience: March 5, 2019
New Jersey
1 review
0 helpful votes
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New look
March 5, 2019

The eyeshadow palettes from fashionnova can give you a lot of different looks. It has nice, vivid colors for a wild, fierce look that's perfect for a night out and it has softer, more natural colors for a casual day to day look.

Date of experience: March 5, 2019
New York
1 review
0 helpful votes
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Accurate sizing
March 5, 2019

I'm amazed over how accurate Fashion Nova's sizing charts can be. Most people my size would just give up after seeing something that looks so good in a skinny, busty model. I'm glad I took a chance and decided I would try out their sizing chart.

Date of experience: March 5, 2019
Georgia
1 review
0 helpful votes
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Plus-size bride
March 5, 2019

I can't believe I found a great wedding dress from FN. I'm a plus-sized bride and it so isn't easy to find something that has both great design and a good fit for me. It's such a nice surprise. My in laws would finally give up pestering me.

Date of experience: March 5, 2019
Pennsylvania
1 review
1 helpful vote
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Customer service
March 5, 2019

Fashion Nova's customer service is unique in that they don't suck. Most people I encounter from other stores' customer service are either impatient or panicky. Fashion Nova has employees that are really dedicated to helping out their customers.

Date of experience: March 5, 2019
Texas
1 review
0 helpful votes
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I spent $75 on a few items. I did not see that it was a "final sale".
I was unable to exchange or return. Not happy since the items do not fit.
I will not ever order anything from Fashion Nova. Quality is meh

Date of experience: March 4, 2019
Hungary
1 review
1 helpful vote
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I've ordered 3 jeans from FashionNova. After 2 weeks, the package arrived. When I got home for the weekend, I opened it and it contained 6 male t-shirts. I've paid 78$ (plus customs duties.)

I contacted their customer service and provided a detailed description of the problem. They told me that I should have reported the issue within 2 business days after delivery and because I've waited 4 business days, they couldn't help me. (I wasn't home during the week, so I could open the package only on the weekend.) They are not giving a refund and they will not ship me the jeans that I've paid for.

I find it outrageous that FashionNova provides absolutely no compensation, although the mistake happened on their side.

Lesson to be learned: OPEN YOUR PACKAGE RIGHT AFTER DELIVERY AND CHECK IT, OTHERWISE FASHIONNOVA CAN TAKE YOUR MONEY AND REFUSE TO CORRECT THEIR MISTAKE.

Date of experience: March 4, 2019
Virginia
1 review
0 helpful votes
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I noticed that fashionnova's employees at customer service has professionalism. They're not emotional or impatient no matter how badly customers treat them. They can remain calm in situations and can give great, informative responses.

Date of experience: March 2, 2019
Colorado
1 review
0 helpful votes
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Figure enhancer
March 2, 2019

I have a skinny physique and most people would say I should be happy with my body because many people can only dream of getting this thin. I still from fashion nova's shapewear section because, let's face it, who doesn't have insecurities? I feel a hundred times better with my push up bra and butt lifters on.

Date of experience: March 2, 2019
Texas
1 review
0 helpful votes
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Smart buy
March 2, 2019

Whatever you buy from Fashion Nova, be assured that it's a smart buy. Everything on FN has great quality and they have the tendency to last long. The prices aren't all that expensive though it might be a bit pricy for some people who are unemployed.

Date of experience: March 2, 2019
North Carolina
1 review
0 helpful votes
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Adanna hoops
March 2, 2019

The Adanna hoops I bought from FN for my birthday party has me looking like some Aztec princess. I feel like royalty. The earrings are a bit heavy so I know they're made of quality material and the design makes them look like antiques. It stole the show despite it being the only accessory I wore.

Date of experience: March 2, 2019
Pennsylvania
1 review
0 helpful votes
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Marigold collection
March 2, 2019

The new marigold collection looks amazing! I love how everything looks. Fashion Nova really brought out the charm to be seen in gold and mustard color. They're not colors that are typical to be crowd favorite, but the colors look so pleasing to my eyes and I may have found a new favorite color.

Date of experience: March 2, 2019
Wisconsin
1 review
0 helpful votes
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Beauty beneath
March 2, 2019

Fashion Nova's face masks has made it possible for me to finally show the beauty beneath. I believe I'm beautiful underneath all the makeup, and also underneath all the pimples and black heads. I've finally eliminated all that thanks to fashion nova.

Date of experience: March 2, 2019
Georgia
1 review
0 helpful votes
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Natural beauty
March 2, 2019

Thanks to fashion nova's skin care products like the moisturizing facial masks, I can finally sport a natural beauty look. I relied heavily on makeup to look good and I would never leave the house without it on. Now I can go out confidently bare-faced.

Date of experience: March 2, 2019
Oklahoma
1 review
0 helpful votes
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Satisfied
March 2, 2019

I'm very satisfied with my shopping experience in Fashion Nova. The service is great, the timing of the deliveries is excellent, and of course, the designs, the style, and the quality are a given.

Date of experience: March 2, 2019