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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
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Fashion Nova is so confident and I'm amazed by how crazy the designs can get without looking like a Picasso disaster. They can think of different designs and all of them end up looking good and a great hit toward customers.
It's always a pleasant experience to buy from FN. It's a great feeling to have when you see all those fashionable clothes that you can easily get with a few clicks and it's great knowing you trust in their quality and fitting accuracy.
The fast arrival of my orders has me very impressed with FN's delivery service. Online shops are typically sloppy and delivery dates are vague and you could only rely on them to be on time for less than half the time. FN's delivery service stands out in a place where competition has slow delivery services.
It's never a loss to buy a fashion nova outfit. It most likely will become your go-to outfit for date nights, for social parties, or even become your favorite outfit to wear seven times a week. You'd be able to wear it to the fullest, for quite a long time.
I HAD THE WORD CUSTOMER EXPERIENCE EVER AT FASHION NOVA. 1st parcel: sizes were wrong because i got an automated answer while i asked for advice instead of a real answer so i had to send back many items internationally (i paid almost 50 dollars to send them back) then it took over one month and several mails to get a voucher... I had to pay the international shipping again and thenn my parcel got lost, i spent hours at the post office + sent several emails to fashion nova still to get mother frigging automated answer and a voucher! I paid again for a new parcel, still the same damn parcel and was stupid enough to order new items. I tried to get delivered at a friend's home and was very careful about writing the address down entirely but still it was probably too damn long and fashion nova did not care so still i never received the parcel and this problem is lasting since the beiginning of december for the same damn amount of clothing / money! Fashion nova I live in France, you don't seem able to deliver and answer your customers I want a damn refund NOT A VOUCHER! I already lost so much money and time and I hate your company!
Order Date Payment Status Fulfillment Status Total
#******* Feb 16,2019 paid fulfilled $122.36 USD
#******* Jan 09,2019 paid fulfilled $88.96 USD
#******* Nov 20,2018 paid fulfilled $293.88 USD
I always tell my friends that buying from FashionNova is a good investment. You just bought something that could last for a long time, after all. You might even buy something you could wear for work three times a week and it would still last for years. Better than spending a lot on cheap clothes you'd have to regularly repair or replace.
The eyeshadow palettes from fashionnova can give you a lot of different looks. It has nice, vivid colors for a wild, fierce look that's perfect for a night out and it has softer, more natural colors for a casual day to day look.
I'm amazed over how accurate Fashion Nova's sizing charts can be. Most people my size would just give up after seeing something that looks so good in a skinny, busty model. I'm glad I took a chance and decided I would try out their sizing chart.
I can't believe I found a great wedding dress from FN. I'm a plus-sized bride and it so isn't easy to find something that has both great design and a good fit for me. It's such a nice surprise. My in laws would finally give up pestering me.
Fashion Nova's customer service is unique in that they don't suck. Most people I encounter from other stores' customer service are either impatient or panicky. Fashion Nova has employees that are really dedicated to helping out their customers.
I spent $75 on a few items. I did not see that it was a "final sale".
I was unable to exchange or return. Not happy since the items do not fit.
I will not ever order anything from Fashion Nova. Quality is meh
I've ordered 3 jeans from FashionNova. After 2 weeks, the package arrived. When I got home for the weekend, I opened it and it contained 6 male t-shirts. I've paid 78$ (plus customs duties.)
I contacted their customer service and provided a detailed description of the problem. They told me that I should have reported the issue within 2 business days after delivery and because I've waited 4 business days, they couldn't help me. (I wasn't home during the week, so I could open the package only on the weekend.) They are not giving a refund and they will not ship me the jeans that I've paid for.
I find it outrageous that FashionNova provides absolutely no compensation, although the mistake happened on their side.
Lesson to be learned: OPEN YOUR PACKAGE RIGHT AFTER DELIVERY AND CHECK IT, OTHERWISE FASHIONNOVA CAN TAKE YOUR MONEY AND REFUSE TO CORRECT THEIR MISTAKE.
I noticed that fashionnova's employees at customer service has professionalism. They're not emotional or impatient no matter how badly customers treat them. They can remain calm in situations and can give great, informative responses.
I have a skinny physique and most people would say I should be happy with my body because many people can only dream of getting this thin. I still from fashion nova's shapewear section because, let's face it, who doesn't have insecurities? I feel a hundred times better with my push up bra and butt lifters on.
Whatever you buy from Fashion Nova, be assured that it's a smart buy. Everything on FN has great quality and they have the tendency to last long. The prices aren't all that expensive though it might be a bit pricy for some people who are unemployed.
The Adanna hoops I bought from FN for my birthday party has me looking like some Aztec princess. I feel like royalty. The earrings are a bit heavy so I know they're made of quality material and the design makes them look like antiques. It stole the show despite it being the only accessory I wore.
The new marigold collection looks amazing! I love how everything looks. Fashion Nova really brought out the charm to be seen in gold and mustard color. They're not colors that are typical to be crowd favorite, but the colors look so pleasing to my eyes and I may have found a new favorite color.
Fashion Nova's face masks has made it possible for me to finally show the beauty beneath. I believe I'm beautiful underneath all the makeup, and also underneath all the pimples and black heads. I've finally eliminated all that thanks to fashion nova.
Thanks to fashion nova's skin care products like the moisturizing facial masks, I can finally sport a natural beauty look. I relied heavily on makeup to look good and I would never leave the house without it on. Now I can go out confidently bare-faced.
I'm very satisfied with my shopping experience in Fashion Nova. The service is great, the timing of the deliveries is excellent, and of course, the designs, the style, and the quality are a given.
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day

