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Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
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Illinois
1 review
1 helpful vote
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Lip treatment
March 27, 2019

FN had lip masks I've never even heard of before. I tried them and I noticed a few changes on my lips. They're not dry and they don't crack now, ad it's way easier to apply lipstick on.

Date of experience: March 27, 2019
Illinois
1 review
1 helpful vote
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Discounts
March 27, 2019

Fashionnova already had affordable fashionable clothes but they went an extra mile for us customers and even had discounted sections. Also, they even added a spin to win game with discounts as prizes.

Date of experience: March 27, 2019
Illinois
1 review
1 helpful vote
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Liquid on lips
March 27, 2019

I find it hard to go back to ordinary lipstick now that I've tried FN's liquid lipstick. It's so easy to put on and spread around evenly. They also don't get ruined by your dry lips.

Date of experience: March 27, 2019
North Carolina
1 review
1 helpful vote
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Consistent
March 27, 2019

FN has been really consistent with both their delivery service and customer service. It's refreshing to know that such a professional online shop exists. I couldn't find a more reliable fashion store.

Date of experience: March 27, 2019
Virginia
1 review
1 helpful vote
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Hot mama
March 27, 2019

I'm 5 months pregnant and my belly is really huge. But fashion is my life and there's nothing this pregnancy could do to stop me from looking and feeling good. I've been wearing fashionnova Hot mama items and my husband was not really for it at first, but he admits that I'm really working that pregnancy glow.

Date of experience: March 27, 2019
California
1 review
1 helpful vote
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Gift cards
March 27, 2019

FashionNova has gift cards and I got one recently from a friend who gave them to me because she knew how much of a novababe I am. It was so easy to process and I think it was a really great gift.

Date of experience: March 27, 2019
Texas
1 review
1 helpful vote
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Highlighting
March 27, 2019

Highlighting is much better now that I bought mine from fashionnova. It really brings out the effect I wanted and it didn't even take a lot of applications.

Date of experience: March 27, 2019
Illinois
1 review
1 helpful vote
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Right size
March 27, 2019

I'm a very petite girl and I'm ashamed to admit that I sometimes buy from the kid's section. It was a miracle that fashionnova had clothes that fit me perfectly.

Date of experience: March 27, 2019
Pennsylvania
1 review
1 helpful vote
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Going neutral
March 27, 2019

I usually wear bright and flashy clothes because I like to dazzle when I enter a room. I was fascinated with fashion nova's neutral collection and I found that it brings a different kind of attention. They're looking at my skin, my shape, and my face more.

Date of experience: March 27, 2019
New Jersey
1 review
1 helpful vote
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Facial masks
March 27, 2019

FN's facial masks are a true wonder. It felt invigorating when I was applying them and I couldn't get enough of my own skin when I took the masks off. I look so fresh.

Date of experience: March 26, 2019
South Carolina
1 review
1 helpful vote
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Great site
March 27, 2019

I love fashionnova's website. The categories are properly placed, the clothes are organized, and there are easy-to-see notifications for stock statuses and available color options.

Date of experience: March 26, 2019
Georgia
1 review
1 helpful vote
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On time
March 27, 2019

For as long as I could remember, Fashion Nova has always delivered my packages on time. In fact, I usually order my clothes a few days before and event I planned to wear them to, and I would never panic about delivery time.

Date of experience: March 26, 2019
California
1 review
1 helpful vote
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Helpful replies
March 27, 2019

Fashion nova's customer service is extra with their replies. They always try to understand what you want first then give you everything they know and everything they could do to help.

Date of experience: March 26, 2019
Missouri
1 review
1 helpful vote
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Services
March 27, 2019

Fashion nova has an overall great service. Their delivery service is always on time, and their customer service employees are good at assisting and answering questions without making customers wait.

Date of experience: March 26, 2019
Missouri
1 review
1 helpful vote
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Spin
March 27, 2019

I didn't know you could win more than once on fashion nova's spin to win game. I just won another discount. It's great timing because I'm about to order a bunch of new outfits from their neutral collection.

Date of experience: March 26, 2019
Florida
1 review
1 helpful vote
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Neutralize
March 27, 2019

Wearing fashionnova's neutral colored outfits is a good way to pull off a simple but strong look. The colors are good for getting people to focus on your skin and face.

Date of experience: March 26, 2019
Nevada
1 review
4 helpful votes
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I wanted some cute clothes for my baby shower. I couldn't figure out what to wear so I ordered 4 outfits in total especially because the weather changes back and forth. As soon as they arrived I tried them all on and couldn't fit none of them so I sent all of them back. I would of kept them and wore them after my pregnancy but I do t wear a large I wear a medium. I was only credit $62 when I spent $99. I contact fashion nova asking them why they said it was damage. How are the clothes damage when I only tried them on. I never had a problem with none of the companies I shop with online. I will return back to hot Miami styles even tho they are expensive, customer service are more valuable with them.

Date of experience: March 26, 2019
Canada
1 review
3 helpful votes
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Poor
March 26, 2019

Very cheap quality. Sizes run smaller, some of the clothes aren't even fashion nova brand it's some other brand that has never been heard of. The clothes don't even look exactly like on the models which I think is due to high photoshop and unrealistic bodies. I paid good money just to be disappointed, I will never shop there again. I wish i read more reviews before purchasing from Fashion Nova. Do your research first people. Honest review.

Date of experience: March 26, 2019
Michigan
1 review
1 helpful vote
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Fashion Nova's delivery service alone deserves a good 5 star rating. They always get me my orders on time, They update me properly and communicate to make sure I'm home to get them.

Date of experience: March 26, 2019
Illinois
1 review
1 helpful vote
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Color play
March 26, 2019

FN is selling a 35 color compact palette that's perfect for people on the go who wants to experiment and do a little color play with their makeup. They have fun and bold colors to choose from.

Date of experience: March 26, 2019