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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
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It's impressive that FN's customer services could reply so quickly. The last time I asked an online shop about something, that online shop took ten days to reply but FN had replied to me within the hour.
I don't know where to start- I fell for the fashion nova craze and now I'm regretting it since I'm stuck with over $200 worth of items. First off many of their items are non-returnable (apparently this is based on the price- if it ends in a certain number, its considered final sale.) Also, if you do want to return any items, they will not refund to your original payment method! That is a disgusting return method and that alone will make me not return. I received my order more than 2 weeks late and to make it worse, it was missing two items. Tried to get in touch with customer service numerous times and did not get a response until 1 week after. The clothes that did arrive were thin, cheaply made (and pretty much what I should have expected). Will never be ordering from here again! FORGET THE HYPE AND KEEP YOUR MONEY!
Fashion nova has items that really emphasize your lips. They have lipstick, liquid lipstick, and treatments so you don't need lipstick at all to make your lips look luscious.
Fashionnova skin care products are just what I needed to fix my face. I literally don't look like my normal, happy self anymore because of the work at the new company. Now I look like I'm not struggling at all.
I appreciate fashion nova's customer service for being patient with me and for being do accommodating to all of my concerns. The least I could do in return it to write a good review for them.
Neutral colors always had their charm but never have they been more appreciated than when fashionnova had their neutral territory collection. All the neutral outfits they have are instagram worthy.
FN's outfits feel like they're made just for me because the fit is perfect for my body. I don't feel any tightness when I sit down or move around.
Fashionnova's vacation shop collection could not come at a more perfect time. My husband and I have just filed for leave to go and have a second honeymoon in Maldives. These outfits are just perfect.
FN has priced their outfits really low and the outfits in their discounted sections don't lack in quality in any way. I cannot think of an economic disadvantage when shopping here.
Fashion nova sells their clothes at a good price. Customers don't have to worry about something they like that could cost them their entire savings for the month. Good fashion doesn't always come in expensive price tags.
Fashion Nova's waist trimmer briefs are just what I needed. I put on quite a bit of weight and that is not how you want to look like when you attend your highschool reunion. Anyway, the waist shaper really helped and no one noticed my weight gain.
Online deliveries have never been as reliable as fashionnova's delivery service. Fashionnova makes sure the customers are not kept waiting for what they paid for and delays are just not their thing.
My orders always fits me just right. It's important to me because I mostly just buy activewear from FN for now because I'm working on my weight loss. Fit is important to be able to move properly.
Thanks to Fashion Nova's Vacation shop collection, I am packed and ready for my get-away. I can't wait to put these babies on and just relax and be confident that I am about to feel good while looking good.
Three months of packing up my eyebags and suddenly it's gone with Fashion NOVA's eyebags treatment. I don't look tired all the time now and I have advertised this to my coworkers who need it more than I do right now.
Communication between the company and the customer is important and FN has properly observed this. They reply to customers as fast as they can, they make sure you get all the assistance you need and the updates are on time.
The babe with power collection fashionnova has really speaks for girls. It has clever shirts, and it gives off a strong woman who don't need no man look. It's for girls who love to get real.
I ordered a jacket from them that cost $28. It came in the mail and fit so awkwardly, looked nothing like it did online, etc. I paid $15 to return it (they do not pay for return shipping) and they just sent me a $14 store credit (they also dont give you back any money, only store credit). I emailed asking why I didnt get my $28 back and she said that it was returned "damaged". What a joke, I returned the jacket the day after it came in the mail, i put it back in its packaging after trying it on, there was absolutely NO damage done to it. What an absolute joke of a company. I will be sure to tell EVERYONE to STAY AWAY from this scamming company!
Please note that the write their positive feedbacks. Read they return policy before order.
Read more info. They sell low quallity products. Impossible to return.
Fashion nova is probably the worst place to order things online. THEY MAKE IS SO DIFFICULT TO RETURN THINGS I feel as if It should be the other way around because ordering things from online is always hard since the sizes could be different like run big or small. I am trying to return some dresses and found out that they just make it so difficult, read the return policy before ordering it's the dumbest return policy I have EVER seen. I'm going to copy and paste a part of their return policy on the bottom. The only reason I put one star was because I had no choice.
NOTE: All returns are refunded via store credit in the form of a Fashion Nova E-Gift Card. All items with prices ending in $. 00,. 96,. 97, and. 98 are considered Final Sale and cannot be returned for store credit.
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day

