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Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
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Missouri
1 review
1 helpful vote
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Fashion savvy
April 2, 2019

I was pretty clueless about fashion until I started shopping at fashionnova. I just wore the clothes they had and suddenly I'm branded as a fashionista. I eventually became fashion savvy the more I explored the site.

Date of experience: April 1, 2019
New York
1 review
1 helpful vote
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Liquid lipstick
April 1, 2019

Fashion Nova's liquid lipstick is the best. For girls who always has to use lip balm or petroleum jelly before applying lipstick, this is best for you. They're also really even on your lips.

Date of experience: March 31, 2019
Virginia
1 review
1 helpful vote
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Size chart
April 1, 2019

FN's size chart sure is something. It's almost like sorcery. The fit of all my orders is scary accurate. It's just right for me and I don't feel any discomfort when I move around.

Date of experience: March 31, 2019
Virginia
1 review
1 helpful vote
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Delivery service
April 1, 2019

The delivery service of this online shop is impressive. They're consistently on time and they do proper protocols like updates and package care. I have not experienced any delays, but if they ever had any it wouldn't be as bad as other shops. Fashionnova has the best delivery service.

Date of experience: March 31, 2019
Ohio
1 review
1 helpful vote
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Assistance
April 1, 2019

Fashion Nova always replies back to all of my concerns and they always make sure I have nothing more to ask them and that I'm satisfied with their answers. It's quality service.

Date of experience: March 31, 2019
France
1 review
1 helpful vote
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Close up dress
April 1, 2019

I am so excited for prom. I'm a nominee for prom queen and thanks to fashionnova, I'm gonna win this thing. Their ready for my close up' prom dress is just what I was looking for.

Date of experience: March 31, 2019
Colorado
1 review
1 helpful vote
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Accurate fit
March 31, 2019

FN always manages to give me my orders in my size. It's always an accurate fit whether I buy tops, jeans, or shoes. That size guide they have is very effective.

Date of experience: March 31, 2019
Kentucky
1 review
1 helpful vote
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Buttlift
March 31, 2019

I'm not exactly flat-assed but I have huge boobs and I wanted my $#*! to match to have this nice balance. Fashion nova's buttlifters were just right for me and they don't feel like they're squeezing the life out of my butt.

Date of experience: March 31, 2019
Illinois
1 review
3 helpful votes
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My dress came damaged from Fashion Nova the zipper was broke. Since I was out of town, I didn't open my package until a week after it was delivered. I emailed fashion nova and they told we they couldn't help me because it was past two days since it was deliverered. This place is a scam. I cannot believe that I have a broken dress that I can't even return or exchange. Horrible customer service.

Date of experience: March 31, 2019
Texas
1 review
1 helpful vote
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I was sent an incorrect clothing item that was completely different than what I actually ordered. I ordered a black kimono in a size small and I received a large maroon cheap looking bandage dress. I sent it back right away but never received a credit (as they don't give refunds) But they said they would not give me credit because I did not let them know before I sent the package back. Mind you, I had to pay for return shipping as well. So now I paid for something I never received and I paid for $16 return shipping all because of their mistake.

Date of experience: March 30, 2019
Iowa
1 review
1 helpful vote
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I ordered some pants and blazers online returned them and they told me I can only get store credit. I originally paid for the items through paypal now I can not get any of the money i spent back because they only send gift cards -.-. BEWARE!

Date of experience: March 30, 2019
Michigan
1 review
1 helpful vote
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Sequin dress
March 30, 2019

The sequin dress I ordered from fashionnova will definitely have me be the talk of the whole party. Nobody really does sequin dresses, but I'm feeling pretty confident in this one.

Date of experience: March 30, 2019
Kansas
1 review
1 helpful vote
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Size
March 30, 2019

Size really matters when buying from a fashion store. Nobody really expects to get a perfect fit when shopping online, but fashion nova has always managed to get me the perfect size.

Date of experience: March 30, 2019
Arkansas
1 review
1 helpful vote
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Pricing
March 30, 2019

The pricing on fashionnova outfits are cheap when you consider the high quality and gorgeous designs. These clothes can really last and will endure in washing machines. The effect you would have on others is also priceless.

Date of experience: March 30, 2019
Illinois
1 review
1 helpful vote
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Bodysuit
March 30, 2019

The shapewear fashion nova sells is pretty impressive. They have everything for every insecurity. In my case, I so needed the bodysuit. The overall slimming effect is just what I wanted.

Date of experience: March 30, 2019
Texas
1 review
1 helpful vote
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Facial care
March 30, 2019

Fashion nova is selling face masks alongside makeup products and I think it's genius because every girl should be able to put makeup on without worrying that it would eventually dry their skin in the long run.

Date of experience: March 30, 2019
Texas
1 review
1 helpful vote
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Affordable
March 30, 2019

The prices at fashionnova are really affordable. They also have this last chance section where there are tons of pretty outfits that are highly discounted. It's a huge steal.

Date of experience: March 30, 2019
North Carolina
1 review
1 helpful vote
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Prom collection
March 30, 2019

Fashion Nova has finally sorted their dresses and whatever was prom worthy were out in the prom collection. The selections are all beautiful and flattering, I bet any girl who shops here would have a good chance at being prom queen, or as best dressed.

Date of experience: March 30, 2019
California
1 review
1 helpful vote
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Fit is perfect
March 30, 2019

Fashion Nova has been able to get their customers' size accurately due to their very effective size guide. I bet there are way less inconveniences for both the shop and the clients due to this.

Date of experience: March 30, 2019
Florida
1 review
1 helpful vote
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Lash goals
March 30, 2019

Lashes are extremely important. They're like the cherry on top of your make up. Fashion nova has great lashes and glue that really sticks without irritating or hurting your skin.

Date of experience: March 30, 2019