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Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
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California
1 review
0 helpful votes
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I am a huge supporter of the natural look type of makeup and I found that fashionnova's nude palette is perfect for the job. It's both discrete and effective on the face.

Date of experience: May 13, 2019
Florida
1 review
0 helpful votes
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Efficiency
May 13, 2019

Fashion Nova's services are very efficient and I'm glad they don't solely rely on their products to reel in customers and get good ratings. Services are part of the deal and they really pull through with competence.

Date of experience: May 13, 2019
Oregon
1 review
0 helpful votes
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The collagen sleeping cream I bought from fashionnova treats my skin nicely. I always wake up to a nice, glowing skin after I left in overnight on my face.

Date of experience: May 13, 2019
New York
1 review
0 helpful votes
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Fits perfectly
May 13, 2019

All of my orders from fashion nova fits me perfectly. I would have no problems in dealing with orders that aren't exactly my size, since all I have to do is exchange it, but I'm also glad I don't have to undergo such an inconvenience.

Date of experience: May 12, 2019
Florida
1 review
0 helpful votes
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FashionNova has some very competent employees manning the customer service department. I usually have inquiries about ordering online and about return policies and they were more than glad to be of help.

Date of experience: May 12, 2019
Nevada
1 review
0 helpful votes
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White out
May 13, 2019

I like Fashion Nova's new White out collection. The color white is such a classic and it always looks good. Every single piece in this collection looks so classy.

Date of experience: May 12, 2019
Georgia
1 review
0 helpful votes
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Spending
May 13, 2019

I'm having a good time spending my money on fashionnova items. There's something about the assurance of a good product that really takes away guilt from spending money.

Date of experience: May 12, 2019
Rhode Island
1 review
0 helpful votes
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New arrivals
May 13, 2019

Fashion Nova's products only made me want more. Every day I check out their new arrivals collection, and I always find myself clicking on something and opting the notification feature.

Date of experience: May 12, 2019
Florida
1 review
0 helpful votes
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Pricing
May 13, 2019

I have no problems regarding Fashion Nova's pricing. I'm well aware of the quality of their clothes and I am nothing but grateful that Fashion Nova's prices are the way they are.

Date of experience: May 12, 2019
Arkansas
1 review
0 helpful votes
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Choker romper
May 13, 2019

Fashion Nova's choker romper is really cute and I like how the simple style can make you look so sexy. The choker is attached to the romper but it doesn't literally choke your neck.

Date of experience: May 12, 2019
Ohio
1 review
0 helpful votes
Follow Gretchen C.
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I feel so relieved and happy that fashion nova has maxi dresses for plus sized people. I browsed their maxi dresses and I loved them all but was worried that there would be nothing for people my size.

Date of experience: May 12, 2019
Tennessee
1 review
0 helpful votes
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Customer service
May 13, 2019

The customer service at fashionnova has competent employees. They're well-versed in their companies policies so they can really help you out without needing to call a supervisor or dragging things out.

Date of experience: May 12, 2019
Alabama
1 review
0 helpful votes
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Solid shoes
May 13, 2019

Everything in fashion nova is well-made and has high quality. The shoes they have on here are good for vigorous activity. They're not just fashion shoes to be posed with.

Date of experience: May 12, 2019
Ohio
1 review
0 helpful votes
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Fast
May 13, 2019

FN's delivery service is quite fast. Sometimes they give me a range of 3-5 days then deliver on just the 3rd day. Glad to know they're not slackers.

Date of experience: May 12, 2019
Illinois
1 review
0 helpful votes
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Activewear shoes
May 13, 2019

Fashion Nova's activewear shoes really help with my morning jogging routine. The shoes aren't all about looks either. There's a lot of grip so I don't fear slipping, and the material is thick and durable, so I don't worry about using hem everyday.

Date of experience: May 12, 2019
Illinois
1 review
0 helpful votes
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I appreciate a good shop with quality delivery service. I have been wronged by so many shops that take either months to deliver or fail to deliver at all.

Date of experience: May 12, 2019
Arkansas
2 reviews
1 helpful vote
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Fashion nova is a scam. I bought jeans for $19.99 and had a discount of $5.99. They were stiff and were not skinny jeans so I had to return them which cost $11.00. Then I find out they will not return your money. They will only give a store credit on an e card so I got that. But come to find out they don't give you your full amount back. So after trying to buy jeans the same price and a discount the same, I found out I had to pay shipping again. So the $20.99 I originally spent... in order to get the same jeans only different size I would now be spending $19.99 plus $11.00 and then an additional $6.99. I am paying for the pants twice. This is a horrible place where greed overrides valuing their customers.

Date of experience: May 12, 2019
Minnesota
1 review
0 helpful votes
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Trash
May 12, 2019

Fashion nova is a joke. I ordered something from them and realized it wasn't what I ordered so I called them the next day and told them to cancel my order. They said they can't do that just refuse the package and get store credit. Soo two days later the package came I refused it. It's been 8 days and I've never got my store credit. It's sooo crazy how they take the money out of your account so fast but when it's time to give it to you they take forever. I'm so over them. I will never ever deal with them again.

Date of experience: May 12, 2019
Louisiana
1 review
0 helpful votes
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Vitamin C mask
May 11, 2019

Fashion Nova's vitamin C mask is really great on my skin. I feel that my skin is nourished and healthy and has a nice color to it now.

Date of experience: May 11, 2019
California
1 review
0 helpful votes
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Reliable
May 11, 2019

FN's professional delivery service is reliable and you can depend on them to show up on time to save your $#*! because you've been doing last-minute shopping.

Date of experience: May 11, 2019