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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
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I love this coat I bought from fashionnova. So much so that I would immediately wear it to work the moment the day shows signs of cold winds or possible rain. I feel like I look my best in it.
FN's delivery service is overall great. I honestly half-expected them to be slow and in need of constant follow ups, but I got my orders on time as promised.
So I ordered a dress from Fashion Nova for a special occasion and paid for International shipping.The pack should have been here for maximum 10 business days. Guess what?! It is not. Texted them about this issue and they said I have to wait up to 30 days? After 1 day I texted them again. They asked me to pay some other taxes which were like 15£ more and i texted them to say I do not want my pack(because it won't come to me at time) and I won't another 15£ shipping for a 19.99$ dress( +15$ shipping). I texted them several times and they said they won't send my pack for final destination until I pay these 15£. I texted them 2 more times and NO RESPOND aaand no money back. The special occasion is tomorrow and I don't have a dress. Thank you Fashion Nova
Paid for a pair of black heels to be worn at an important function. Fashion Nova sent me a super ugly black shirt. Long story short, they arent sending me any heels, although they processed my card and took my money for them. They wont give me a refund. They wont give me store credit, which i do not want, UNTIL i ship the top back to them. I have to pay them for a return shipping label, yeah, so they get MORE of my money and again i get nothing. I WISH i had done a lil research on this company. I would have seen the over 1100 complaints that BBB has on them! WORST COMPANY I HAVE EVER HAD TO DEAL WITH. So i never received anything for my money, and never got my money back. This is what they do. They rip people off
I absolutely love Fashion Nova's gel eyeliner. It doesn't run or get smudged easily, and the lines aren't so hard to apply using this eyeliner.
FN's items are always sold in good prices. They're never too expensive to afford. I also gladly pay the extra charges for services like overnight shipping.
Nude colors and natural beauty are my choices when it comes to doing makeup. I don't believe in thick, obviously artificial makeup. Fashionnova has the best nude palettes for my style.
I trust that my money is in good hands when I do transactions with Fashion Nova. I always get what I pay for and I'm always satisfied with what I get.
The shapewear shorts I bought from fashionnova really worked like a charm. They shaped my legs nicely, slimmed my waist, and held back my belly fat so I could pretty much pretend it never existed.
A feature I like about fashionnova's website is that you can browse their selections according to what you like. I mostly browse by newest because I pretty much have seen all their products already.
The Hot mama collection makes it possible for us pregnant women to still be fashionable despite the changes our body is undergoing. Props to Fashion Nova for thinking of all women.
5 stars for fashion nova's delivery service. I have no problems with their delivery service. They're on time and they coordinate with you properly.
Fashionnova's high quality products are sold cheaply. Now everybody can get a chance to have clothes of high fashion. Fashion should never be limited to the rich in the first place.
The Pearl glow peel off mask leaves your skin all smooth and you wonder where your pores went. I feel like a porcelain doll whenever I apply this peel off mask from fashionnova.
This site is definitely not a scam and I know they're not run by thieves because they have never lost an item of mine, tracking numbers work, and transactions are transparent.
FN's waist cincher has really given me a nice, mini-waist that forms a great hourglass figure no matter what I wear.
Fashionnova's site is great and easy to use because of the option that customer can view clothes in the way they prefer to. I often browse according to price because I want to see the cheaper available items.
I appreciate fashionnova for putting a wear to work collection. A lot of us shoppers are working ladies that are in offices and often trapped in a world that is dominated by dull and drab work clothes.
FN has the best services I have encountered. The delivery service is always on time and is consistent in their timeliness and their customer service is responsive and helpful.
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day

