Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Fashion nova's customer service assists well when it comes to concerns from customers. They know how to assure their customers with logic and company policies, instead of empty promises.
A few girls joked that I should try to be fashionable for prom night at least, so I bought the best of the best Fashionnova had. The looks I got earned fashionnova a full five stars from me. I even got nominated for best dress.
I wasn't into body glitter until I tried on fashion nova's gypsy glitter. It's so fun to use and the effect is overall great. I feel like a magical creature.
The browsing options in fashionnova is really convenient. Sometimes I only check to see if there's something new, and oftentimes I browse according to price range, especially on a limited budget.
Skin care is deathly important in being beautiful. It can also be hard to maintain sometimes. Fashion Nova's skin care products are so easy to use yet they are working pretty well on the skin.
Delivery services of online shops usually suck and the promised three to five days can often turn into weeks. But fashion nova is different. I always get my clothes in just a few days, four days max.
The customer services people in fashionnova are pretty smart and pleasant people. They assist you, and will not make you wait.
Fashion Nova is the site I go to whenever I feel like I am in need of clothing essentials and I need a change in wardrobe. I always know I'm going to get the best stuff when I shop there.
I needed to hide this hideous pimple that had the audacity to pop up right before my date with my longtime crush. Thankfully I bought fashionnova's concealer a few weeks ago and it worked so well.
Fashionnova is a great site. They don't try too hard to stand out as a fashion shop so navigating their site is easy. The products they sell are also pretty good with great quality.
My face looks clearer thanks to the derma masks I bought from fashion nova. The acne scars on my face have faded and occurrences of pimples have gone down.
Fashion Nova's overnight delivery service really works. I tried it just to test their competence, and now I know I can rely on them whenever I'm in a pinch.
Fashionnova jeans look and feel very much like normal jeans, but there's something about them that magically transforms you into a hot lady by giving you a great $#*! and a sexy pair of legs.
Fashion Nova is an overall great site. The clothes are wonderful, the makeup and the treatments are great for the skin, and their services are on a very professional level.
My husband really likes the lace teddies I bought from fashionnova. I actually prefer to walk around in these clothes in my house instead of pjs. The threads are light of course but they don't easily snap off or stretch out.
Fashion Nova's clothes are inexpensive. I'm very happy for this chance to afford such great clothes. I want to be fashionable too, even with my low budget.
The animal-themed shoes in fashionnova's heels collection has a very sexy charm about them. I like looking at my feet when I'm wearing those.
As a plus-sized woman I am truly grateful to fashionnova for including women like us. Before I shopped at fashionnova it was challenging to find elegant clothes for someone my size.
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day

