Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Fashion Nova's delivery service is really great. They arrived on time with my package and I have no complaints whatsoever.
I am in awe of the variety of swimsuit designs in fashion nova. They have everything for real swimmers, sunbathers, and pageant contestants.
If you are ever in a hurry and have done a very last-minute shopping, I recommend fashionnova's overnight shipping services. They really will come through for you and you won't be disappointed.
Fashion nova has a great collection of footwear. I love the booties I ordered. They're pretty solid and it makes an outfit work a hundred times better.
When I clicked at fashion nova's lingerie collection, I was in for a whole new world. I have never seen most of the styles I saw on there. I was so excited and I ordered quite a few.
Fashionnova's pricing is decent and I'm happy to see that they're not overpriced. They're pretty good considering the quality and the gorgeous designs.
Whenever an event comes up and someone tells me to look my best', I really aim for fashionnova to make sure to show that I really will. I love the look of shock on their faces.
Fashion Nova is a no-scam shop. I never once felt cheated with the clothes I received and they have never tried to delay my orders on purpose.
I needed a swimsuit for this pageant I'm participating in, and I knew that fashionnova was just the place to search. The swimsuit I got really looked different from the other contestants' swimsuits. I was best in swimsuit!
Fashion Nova's next day shipping service is very impressive. I didn't expect it to really be there the next day, but the orders I have just received have proven me wrong.
The flats I bought from fashion nova not only feels comfy and looks cute, it also adds a bit of height to me subtly. I am quite short, even for a girl, so I love this design very much.
I love how diverse the selections of models are in fashionnova. It's truly a progressive shop. Fashion is for everyone, after all, no matter the size or skin color.
I am having so much fun with Fashion Nova's lingerie designs. I ordered some of the kinky ones for pranking at first, but these really do work on me and I have never been so confident being only in lingerie in front of the mirror.
The price tag on fashionnova's clothes is a sight for sore eyes. You shop for too long in other stores and you get used to all the expensive prices that high-fashion clothes are sold in. But with fashionnova, your wallet doesn't worry.
FashionNova's clothes have a nice, flattering effect on my body. It effortlessly shows off my figure. Their jeans make my $#*! look great, and their dresses are slimming.
I have to say that Fashion Nova is the best online fashion store. The clothes are great, and the services are on a different level from other shops'.
I like the variety of swimsuit designs in fashionnova. My personal favorite and the one I immediately ordered was their white cutout bikini. It both shows and covers skin in a nice, sexy but not slutty way.
I appreciate fashionnova's fast shipping services. It's like I can feel that they're working hard to deliver your orders as fast as they can. It's a sign that they're not sloppy.
The flat sandals I bought from fashion nova feels very comfortable and I can walk in these shoes all day for weeks and it would not lose beauty.
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day

