Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I bought two pairs of ripped jeans from fashionnova in the hopes that my sis would like it. I got the orders yesterday and I repacked it to be delivered to my sis' fraternity house. I just received a text saying she loved the items.
I'm flaunting my Fashion Nova casuals tomorrow and I can't wait to do so. I love how my denim dress compliments my figure so well. The sandals I got were nude in color and shows off my new colored cuticles.
The new addition rompers at fashionnova has changed my life for good. It was such a good addition to my wardrobe that I got three more of it last weekend. I can't wait to get to wear them all.
Fashion Nova's constantly been recommended by my aunts and nieces a lot these days. I got pretty good reviews from the items they purchase. I'm starting to love this shop, too.
I just got back to purchasing stuff online after a few months of trying to go on hiatus. The first website that I visited was Fashionnova and I was amazed at how much it has improved.
There's always something you can buy whenever you visit this shop. Sometime I restrain myself from adding items to bag especially when I'm out of cash to spare. Their items are that good. You have to see it for yourself.
I just had the perfect summer with my friends and family. I would just like to extend my gratitude to the wonderful pieces I got from FN last month. They're very instagram worthy and they never looked cheap. I had fun wearing my onepieces.
I just had the greatest trial of fashionnova beauty products last month and it has improved my skin quite a lot. I didn't thought it was possible at first, but fashionnova has proven me wrong.
I love how this shop is always so true to their style. The new additions that I got from their collections are really nice in person and very comfortable when being fitted. They deliver so fast, too.
Fashion Nova jackets and windbreakers are so stylish and sturdy. They're the perfect combination of edgy and chic. The quality never betrays as well. They deliver everything as promised by the website.
The caliber of service fashionnova offers is unparalleled. They care for their customers a lot and it shows with the services they provide. I didn't expect much from fashionnova before, but right now, the tables have totally changed.
FN always get my packages on time. I trust in the caliber or services FN provides. My items are always neatly packed and organized well, just the way I like it.
Whenever I try on my fashionnova maxi dresses, I cant help but feel encouraged. I feel more confident and sexy whenever I reflect on my figure in the mirror.
I call fashion nova my rainbow land. They've got every piece in at least two to three color variants and I love that a lot. They give me more options to choose for my purchases.
Every time I shop with fashionnova, I feel elated. The experience is not the same with the other online shops I tried before. They're very particular with their products and they never lack in delivering the best customer care possible.
FN never fails to deliver the tropical feels that I love with their pieces. Every collection has its own sense of balance and they're not overly designed ever.
I think I should get a separate closet for all my dresses. They're increasing in size and my latest closet can't accomodate new additions anymore. FASHION NOVA's got me buying a lot of stuff. Hah.
Every piece I get from fashion nova is top quality and made with the most comfortable materials possible. They've got a lot of varied blouse cuts and jeans to choose from. Their added items get even better by the month.
I am drawn to this shop ever since my first purchase seven months ago. I've owned three leather jackets, two pairs of boots and five tops from this shop and I'm looking forward to receiving my latest purchases.
I can attest to the reliability of the delivery services of FASHION NOVA every time I purchase items from them. Their customer care is unmatched for months.
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day

