Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Fashion Nova

Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
grey stargrey stargrey stargrey stargrey star

Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
This company does not typically respond to reviews

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
Follow Johnnie R.
Unfollow Johnnie R.
Share Review
Report Review

Avoid delays
August 4, 2019

FN services guarantees on time delivery and avoid delays. The pieces are very detailed and trendy. They've got random ostentatious items at times, it's fun to look at even though I'm a minimalistic type of person.

Date of experience: August 4, 2019
Tennessee
1 review
0 helpful votes
Follow Mona C.
Unfollow Mona C.
Share Review
Report Review

True to their promise
August 4, 2019

True to their promise, my package arrived early yesterday. Fashion Nova is always on time with their delivery and I can attest to it. They're consistent in providing the best services for their customers. Or that at least, it is for me.

Date of experience: August 4, 2019
Florida
1 review
0 helpful votes
Follow Harriet W.
Unfollow Harriet W.
Share Review
Report Review

Confidence level
August 4, 2019

My confidence level increases whenever I am guaranteed a fashion nova outfit for the day. I love wearing their apparels and I love how cost efficient everything is. Their pieces are very versatile so it's easy to mix and match them with any bottoms available.

Date of experience: August 4, 2019
Texas
1 review
0 helpful votes
Follow Ebony M.
Unfollow Ebony M.
Share Review
Report Review

I've been with fashionnova for quite some time and there's always something new everytime. I get random fashionable finds from this shop whenever I go online shopping. Sometimes I get two unique pieces, oftentimes three or four.

Date of experience: August 4, 2019
Illinois
1 review
0 helpful votes
Follow Ellen P.
Unfollow Ellen P.
Share Review
Report Review

Couple rings
August 4, 2019

I'd like for my boyfriend and I to have couple rings for fun. I found two really cute designs at fashionnova and I ordered them last month. It was lovely in person and it fits our fingers perfectly,

Date of experience: August 4, 2019
New York
1 review
0 helpful votes
Follow Rachael C.
Unfollow Rachael C.
Share Review
Report Review

Very considerate
August 4, 2019

Fashion Nova customer support staff are very considetate with my shopping needs. They're helpful and very professional. They even helped me with the delivery process. Thanks a lot!

Date of experience: August 4, 2019
California
1 review
0 helpful votes
Follow Kelli N.
Unfollow Kelli N.
Share Review
Report Review

I was looking for a specific romper set that my sister asked me to buy. I spent 20 minutesooking for it already when I decided to just message the staff online at Fashion Nova. I was so glad they replied so promptly. Thank you for the help. My sister loved the item, by the way.

Date of experience: August 4, 2019
Ohio
1 review
0 helpful votes
Follow Veronica B.
Unfollow Veronica B.
Share Review
Report Review

Ranked first
August 4, 2019

FN's ranked first among all the online shops I order clothes from. They have the best shipping system among all the online shops I know. Their items are not bad even. In fact, they haul a better investment in a long run.

Date of experience: August 4, 2019
North Carolina
1 review
0 helpful votes
Follow Kayla W.
Unfollow Kayla W.
Share Review
Report Review

No plans of stopping
August 4, 2019

I have been buying clothes from fashionnova for a year now and I have no plans on stopping. This shop has provided me with almost all the stuff I need and at affordable prices at that. My experience with fashionnova has been memorable at best.

Date of experience: August 4, 2019
Florida
1 review
0 helpful votes
Follow Kelley E.
Unfollow Kelley E.
Share Review
Report Review

Improving
August 3, 2019

Fashion Nova services are improving by the day. Their transactions are more convenient now and their shipping system is more organized. I love how much they have evolved over the span of few years.

Date of experience: August 3, 2019
New York
1 review
0 helpful votes
Follow Hattie M.
Unfollow Hattie M.
Share Review
Report Review

Pumpkin shoes
August 3, 2019

I just got the most fashionable pumpkin shoes from Fashion NOVA last weekend and it was such a babe. I ordered two crop tops along with it and they were equally beautiful. Fashion Nova's got countless great pieces to date.

Date of experience: August 3, 2019
Pennsylvania
1 review
0 helpful votes
Follow Caroline H.
Unfollow Caroline H.
Share Review
Report Review

Sweet pieces
August 3, 2019

Fashionnova sunsuits are such sweet pieces. They're very cute and the patterns are youthful. Fashionnova even have pieces I haven't seen anywhere else and I find them extra special.

Date of experience: August 3, 2019
Virginia
1 review
0 helpful votes
Follow Nettie M.
Unfollow Nettie M.
Share Review
Report Review

Forms figure
August 3, 2019

Fashion Nova shapewears form my body figure so well, I don't need spandex anymore. They're much cheaper and they're pretty sturdy, too. I just got a second set of Fashion Nova shapewears earlier today and I couldn't be any happier.

Date of experience: August 3, 2019
New York
1 review
0 helpful votes
Follow Amanda B.
Unfollow Amanda B.
Share Review
Report Review

Friendship bracelets
August 3, 2019

Mary and I just bought a set of friendship bracelets from FN. It has lockets of dolphins on it and it's silver plated. The quality is good and the delivery is speedy.

Date of experience: August 3, 2019
South Carolina
1 review
0 helpful votes
Follow Olive C.
Unfollow Olive C.
Share Review
Report Review

Black laces
August 3, 2019

I gave always loved black laces on my blouses and dresses. They add a fine touch to my every piece of garment. FN laced dresses are one of my most sought after apparels when visiting their website. They're all so beautiful and well designed.

Date of experience: August 3, 2019
Oregon
1 review
0 helpful votes
Follow Ruby L.
Unfollow Ruby L.
Share Review
Report Review

Keen with details
August 3, 2019

Fashionnova has always been keen with the details of the apparels they send out. Everything is standardized accordingly and I admire that the most about this shop, Their services are pretty good, too.

Date of experience: August 3, 2019
Illinois
1 review
0 helpful votes
Follow Vicky L.
Unfollow Vicky L.
Share Review
Report Review

I got my eyes set
August 3, 2019

The new arrivals are must haves. I particularly love that vintage designed onepiece suit in their collection. I've never seen such a wonderful lady boss attire in my life. I definitely have my eyes set on that one.

Date of experience: August 3, 2019
California
1 review
0 helpful votes
Follow Elena H.
Unfollow Elena H.
Share Review
Report Review

Divine
August 3, 2019

The tops at fashionnova are reallly divine. For quite some time now, I've noticed how the designs in their website got better. The items have expanded in colors, too. The huge inventory is crazy

Date of experience: August 3, 2019
Michigan
1 review
0 helpful votes
Follow Louise R.
Unfollow Louise R.
Share Review
Report Review

Gift for him
August 3, 2019

My boyfriend just passed his entrance exam for college and I thought giving him a causal polo shirt would be nice. Since I've known Fashionnova for quite some time now, I added two polo shirts to bag. I gave this gift last Monday and was so glad to see his brimming smile when he saw what I got him.

Date of experience: August 3, 2019
California
1 review
0 helpful votes
Follow Nadine C.
Unfollow Nadine C.
Share Review
Report Review

Some designs
August 3, 2019

Some designs at fashionnova are so hard to find in other online shops. They're pretty unique for their price. I can't even believe I got five wonderful pieces last weekend for just $110. They're all in good condition, too.

Date of experience: August 3, 2019