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Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
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Florida
1 review
0 helpful votes
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Attention to details
August 2, 2019

Fashionnova's attention to details with their products is highly commendable. I like their minimalistic designs the most. They've got a lot of these designs in their top and jean collection.

Date of experience: August 2, 2019
California
1 review
0 helpful votes
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Wonderful selections
August 2, 2019

FN has such wonderful selections. I love their dresses and beauty products the most. I've owned a lot of pieces from this shop already and their beauty masks have improved my complexion in about two notches better,

Date of experience: August 2, 2019
Texas
1 review
0 helpful votes
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Easy seals
August 2, 2019

The packages that I get from fashionnova have very easy seals on their boxes. It's easy to unwrap without damaging my actual items. The delivery system and transaction processes are very convenient as well.

Date of experience: August 2, 2019
Illinois
1 review
0 helpful votes
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Scarves and more
August 2, 2019

The quality of items I got from this shop are really good. They've got scarves and a lot more to offer. Their footwear collection is a sight to see the most. They've got almost everything I could possibly think of.

Date of experience: August 2, 2019
Virginia
1 review
0 helpful votes
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Unsubscribe
August 2, 2019

I returned items long ago, I was not satisfied with your clothes, I still get emails. I don't want them. WHY is there NO unsubscribe button ON YOUR DAMN WEBSITE?! Ya'll are manipulating af. You say the "Unsubscribe" button is at the bottom of your emails. I literally sent you the image of an email you sent; THERE'S NO UNSUBSCRIBE BUTTON. Then you say I can unsubscribe with the manage link you send, but when I get there the only option I have is TO SUBSCRIBE. I blocked ya'll asses. Goodbye.

Date of experience: August 1, 2019
New York
1 review
0 helpful votes
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I wish I could do zero stars. The package of over $100 was delivered to another address and signed by a name I don't know. The customer service is horrible. They answer slow and are not taking responsibility. I'll never use this site AGAIN

Date of experience: August 1, 2019
New Jersey
1 review
1 helpful vote
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Trendsetter
July 30, 2019

This shop is such a trendsetter. They've got the fanciest designs for dresses, tops and bottoms in the market. Their fabric is cool to touch, too, and they don't wear out too often.

Date of experience: July 30, 2019
Massachusetts
1 review
0 helpful votes
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On the rescue
July 30, 2019

Fashion nova always comes to my rescue everytime I'm in fashion crisis. I don't really dress up that much, but when I do, I trust Fashion nova with the choice of clothes I should get.

Date of experience: July 30, 2019
Indiana
1 review
0 helpful votes
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A smile on my face
July 30, 2019

This shop never fails to put a smile on my face. I just got my parcel today and it was everything I ever hoped for with my delivery. They've got unique patterns and pratical cuts in their pieces.

Date of experience: July 30, 2019
Pennsylvania
1 review
0 helpful votes
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Softest material
July 30, 2019

What I like most about fashionnova is that they have the softest materials used. The dresses I brought last weekend were so cool to the skin. Their accesories are nice, too. ALl are hypoallergenic.

Date of experience: July 30, 2019
Ohio
1 review
0 helpful votes
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Beautiful sunsuits
July 30, 2019

Fashionnova has got the most beautiful sunsuits I ever owned. The designs are so intricate and they get delivered so quickly, too. Thanks a lot for your services, Fashionnova.

Date of experience: July 30, 2019
California
1 review
0 helpful votes
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Vintage patterns
July 30, 2019

Vintage patterns with the blouses and dresses at fashionnova are so appealing to me. They look so fashionable like an aged wine, better with time.

Date of experience: July 30, 2019
New Jersey
1 review
0 helpful votes
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Never been better
July 30, 2019

My shopping experience online has never been better. FN has provided me with great apparels that lasts a long time. Too many options to choose from on apparels from head to toe.

Date of experience: July 30, 2019
Florida
1 review
0 helpful votes
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Affordable apparels
July 30, 2019

Affordable apparels are everywhere in Fashion Nova. I've been her for a year now and I have been consistently receiving my packages on time, each package are sealed even better than the previous ones.

Date of experience: July 30, 2019
Colorado
1 review
0 helpful votes
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This shop is better than the other online shops I follow. They're affordable and guarantees great customer service. All my items arrive on time and they are so well packed, it's too good to be true. But I've been a buyer for months now and they are consistent with their services.

Date of experience: July 30, 2019
Indonesia
3 reviews
2 helpful votes
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I return with my own money but never get store credit why? I did contact cs but no one can ever explain what happend. Why?

Date of experience: July 29, 2019
Indonesia
3 reviews
26 helpful votes
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I ordered 3 dress in S and it feels like 2X. I ordered 4 jeans in L and its fell like XS. What should i do? Contacted the cs and no one even respons me

Date of experience: July 29, 2019
Virginia
1 review
0 helpful votes
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Awful Return Policy
July 29, 2019

I purchased a swimsuit for $39.99. It was not true to size. I wanted to return it. Found out that I only get store credit and because it is a swimsuit, I only get partial store credit of $20.00. Additionally, I would have to pay $10 to FashionNova to have them send me a return shipping label. So, I would be left with $10 and they just took $30 from me. I will never shop on this site again.

Date of experience: July 29, 2019
Texas
1 review
0 helpful votes
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Fashion Nova's got a lot of great affordable pieces for grabs. They even have scarves in different hues and designs. I love everything about this shop.

Date of experience: July 29, 2019
Germany
1 review
0 helpful votes
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Nine weeks ago I have made an order (#*******) for the first time at fashionnova. I immediately paid with pay pal.
I have never received a tracking number and no one answers to all the emails I have sent.

This never happened to me anywhere else. It's really frustrating to be treated like this! Very very bad service! I guess only bloggers receive their goods:-/

Date of experience: July 29, 2019