Farfetch
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Farfetch Reviews Summary
Farfetch has a rating of 2.2 stars from 1,822 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Farfetch most frequently mention customer service, credit card and wrong size. Farfetch ranks 254th among Designer Clothes sites.
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I was really skeptical about the site at first because of all the reviews but I really wanted this moschino jacket that they had so I had to buy it. It shipped the next business day straight from Italy and four days later it was on my porch. Super fast for international shipping I was so suprised and my sweater is in perfect condition. I'll definitely be ordering again soon. Thank you farfetch!
I still have t received my sneakers n it's been a whole week who can I contact? Does any one know?
Hello Julio,
Thank you very much for taking the time out to provide us with your feedback. We are truly sorry to hear that you are still awaiting an update on the status of your order.
We will send you a private message to resolve this issue as soon as possible. If you wish to speak to us in the meantime, you may contact us directly on +213-550-3798 or +44 (0) 20 3510 0670. We are reachable 7 days a week.
Once again, we would like to apologise for any inconvenience caused by your shopping experience. If there is anything that we can assist you with or you have any questions please don’t hesitate to get in touch.
Warm Regards,
Farfetch​​
We ordered a hat from farfetched, they took my money and said it would take 1-2 days to process the order. 4 days later they emailed me to say the item was out of stock and that they are refunding me the money. I had a look online to see if this was the case and it wasn't just that the price had gone up! I am totally disgusted with the service and process farfetched are providing! I will not be buying from them again! Jokers!
Hello Tania,
Thank you very much for taking the time out to provide us with your feedback. We are truly sorry to hear that you are not satisfied with your recent shopping experience.
We have successfully located your order details and will contact you to resolve this issue as soon as possible. If you wish to speak to us in the meantime, you may contact us directly on +44 (0) 20 3510 0670. We are reachable 7 days a week.
Once again, we would like to apologise for any inconvenience caused by your shopping experience. If there is anything that we can assist you with or you have any questions please don’t hesitate to get in touch.
Warm Regards,
Farfetch​​
There is no customer service email contact address on their website. Problems with orders should be documented by emails, no phone, which is on the otherside of the world with a different time zone. I was sold a damaged bag (again)! I wish I could easily find an email to ask for a discount. Do they do this on purpose? I notice here, they just offer a UK phone number. Thats a fail.
Hello Katerina,
Thank you for taking the time out to provide us with your feedback. We are truly sorry to hear that you are not satisfied with your recent shopping experience.
We will be sending you a private message to obtain your order information, so that we may address your inquiry as promptly as possible.
Please note that on the bottom of every page of our web site is a link to a contact form: http://www.farfetch.com/pag1985.aspx
Again, we are truly sorry for any inconvenience experienced when attempting to contact our Customer Service, and we look forward to offering you a prompt solution.
Warmest Regards,
Farfetch
I almost ordered some shoes through them. After reading the reviews I changed my mind. I think Farfetch.com should read the reviews, cause they will not be getting much business.
Hello Billy,
Thank you very much for taking the time out to provide us with your feedback.
First off, I would like to welcome you to Farfetch, and we are more than happy to have you as our valued customer.
Farfetch represents more than 400 hundreds of independently owned boutiques all over the world. I assure you that you will always find something you would love, and we will make it sure that you have the most satisfactory experience shopping with us.
If, however, for any reason you are not satisfied, we would love to help you and by finding a satisfactory resolution. If you wish to speak to us, you may contact us directly on 44 (0) 20 3510 0670. We are reachable 7 days a week.
If there is anything that we can assist you with or you have any questions please don’t hesitate to get in touch.
Kind regards,
Farfetch
I have to contradict those bad reviews... My experience was flawless. And customer service was +++++. Shipping to the US from Europe was super fast. The site has a glitch where the status is not updated, so I got worried and called customer service who gave me the tracking info.
If it provided that info on the site, it would have saved me a call - maybe I was lucky, but other than the site issue, I cannot find anything negative to say - it's like shopping in Europe, without the jet lag. Love it.
Hello Daniel,
Thank you so much for taking the time to share your experience with us! We're delighted to hear that you've had such a positive shopping experience. We look forward to providing you the same service in the future.
Should you ever have any questions, please feel free to contact us on 213-550-3798 or 44 (0) 20 3510 0670. It is always our pleasure to be of assistance.
Happy Shopping,
Farfetch
I placed an order for shoes at Farfetch from Biondini Paris such a bad experience; the 3rd like this in fact I received damaged box and dirty sole shoes; I sent them pictures to demonstrate this and they claim they never received them avoiding to refund the money after so long. Stay away of them you better order from my Theresa or matches; much better services. Or net a porter but lately their services are bad enough in refunding both Farfetch and net a porter they try to keep the money longer to take advantage of it. Good luck in shipping somewhere else!
Hi Cristina,
Thank you very much for taking the time out to provide us with your feedback. We are truly sorry to hear that you are not satisfied with your recent experience.
We will be sending you a private message to look further into this issue. If you wish to speak to us in the meantime, you may contact us directly on 44 (0) 20 3510 0670. We are reachable 7 days a week.
Once again, we would like to apologise for any inconvenience caused by your shopping experience. If there is anything that we can assist you with or you have any questions please don’t hesitate to get in touch.
Warm Regards,
Farfetch​​
They take no accountability for the charges the boutiques they represent. Had an awful experience that cost me at about 200 USD over paid!
Hello Adrian,
Thank you very much for taking the time out to provide us with your feedback. We are truly sorry to hear that you are not satisfied with your experience.
We see that you have reached out to our Customer Service Team and escalated this issue to the management. We hope the information on the pricing policy was of assistance to you.
If you wish to speak to us in the meantime, you may contact us directly on 213-550-3798. We are reachable 7 days a week.
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If there is anything that we can assist you with or you have any questions please don’t hesitate to get in touch.
Kind regards,
Farfetch​​
I was about to purchase a bag for $1,300+ and after reading your reviews, I have nixed any thought of making any type of purchase from them. Thank you so much
Hello Maxine,
Thank you very much for taking the time out to provide us with your feedback.
First off, I would like to welcome you to Farfetch, and we are more than happy to have you as our valued customer.
Farfetch represents more than 400 hundreds of independently owned boutiques all over the world. I assure you that you will always find something you would love, and we will make it sure that you have the most satisfactory experience shopping with us.
If, however, for any reason you are not satisfied, we would love to help you and by finding a satisfactory resolution.
If there is anything that we can assist you with or you have any questions please don’t hesitate to get in touch.
Kind regards,
Farfetch
I have repetitively emailed Farfetch regarding an order for the same item that was placed FIVE times! I urgently need to cancel the four wrong orders but they have not responded at all, and they are continuing with the processing with the order. Within an hour two orders have been processed and are now preparing for shipping. I don't get how you can process an order but can't cancel it? I have been charged five times for the same sweater and I need a response!
Hello Rebecca,
Thank you very much for taking the time out to provide us with your feedback. We are sorry to hear of this issue with your order.
We have successfully located your order details and will contact you to resolve this issue as soon as possible.
If you wish to speak to us in the meantime, you may contact us directly on +213-550-3798. We are reachable 7 days a week.
If there is anything that we can assist you with or you have any questions please don’t hesitate to get in touch.
Warm Regards,
Farfetch​​
I purchased a Proenza Schouler bag from Farfeth for $900 and just 3 months later it had broken as the strap was faulty. It has now been four months since I returned my bag and I still have no replacement bag or my money back. Customer service has not kept me updated at all and only replies to me when I email them demanding answers. The last email I sent was not even responded to! I have requested a refund multiple times and I am consistently told I must wait to see if my bag can be repaired first. I am unsure why it takes four months to determine whether a bag can be repaired!?!? I will never shop with Farfetch again and I suggest no one else does either!
Hi Bianca,
Thank you very much for taking the time out to provide us with your feedback. We are truly sorry to hear that you are not satisfied with your experience.
We see that you currently have an inquiry in progress with our Customer Care department, and we will reach out to that agent to see how we may accelerate a resolution.
If you wish to speak to us in the meantime, you may contact us directly on 213-550-3798. We are reachable 7 days a week.
Once again, we would like to apologise for any inconvenience caused by your shopping experience. If there is anything that we can assist you with or you have any questions please don’t hesitate to get in touch.
Warm Regards,
Farfetch​​
I did send three messages to Customer Care team but nobody even cared. I am so dissapointed and will never buy any single item from them. Pls be aware and spend money on more reliable online stores...
Hi Mary,
Thank you very much for taking the time out to provide us with your feedback. We are truly sorry to hear that you are not satisfied with your recent experience.
We will be sending you a private message to look further into this issue. If you wish to speak to us in the meantime, you may contact us directly on 44 (0) 20 3510 0670. We are reachable 7 days a week.
Once again, we would like to apologise for any inconvenience caused by your shopping experience. If there is anything that we can assist you with or you have any questions please don’t hesitate to get in touch.
Warm Regards,
Farfetch​​
I have bought two pairs of sneakers from Farfetch with no problems. With my third pair I have encountered a problem. Farfetch has taken $112 more than the agreed purchase price from my account. The sneakers I bought cost $237.63 (this is the amount displayed on my order total and receipt) according to the companies FAQs "The currency will be set according to your location and displayed at checkout" which was what happened with my previous purchases which all went through in NZD- which is as stated on their FAQs my location. However Farfetch has taken $346 from my account. They are saying this is because my order is now in USD. Super unhappy and will never purchase from this site again.
Hi Cathlin,
Thank you very much for taking the time out to provide us with your feedback. We are truly sorry to hear that you are not satisfied with your recent shopping experience.
We see that you currently have an inquiry in progress with our Customer Care department. If you wish to speak to us in the meantime, you may contact us directly on 213-550-3798. We are reachable 7 days a week.
Once again, we would like to apologise for any inconvenience caused by your shopping experience. If there is anything that we can assist you with or you have any questions please don’t hesitate to get in touch.
Warm Regards,
Farfetch​​
I was shopping on farfetch last night and as it's having the 20% further discount thing their website was easy to crash. So when I was using my phone waiting for the discount code to be applied (anyone shopping today should know how slow it is), it just directly jumped to make the payment even without the discount! Maybe it was because I was clicking on "add the code" impatiently as it didn't work and wrongly clicked on the payment part. What more astonishing was, as I had shopped on farfetch before using my paypal account, they didn't ask for my paypal password but directly charged me! And the shipping address is wrong in the order as I was just trying to know how much will be the price after the payment. I searched their website and found they say the order can be cancelled before processing by the seller. But no one pick their customer service phone so I had to send an email to them stating my horrible situation, requesting to cancel the order, and I sent twice. To my disappointment is, I received no reply from their customer service team after I wake up this morning and my order has been in processing. Swear I will never shop with them never ever again. And I'm wondering will there really be anyone handling our problems after we write our reviews here (although they do reply here). Even no one is dealing with the customer forms send to them on their website but they are trying to enact their "hospitality" here.
Hi Emily,
Thank you very much for taking the time out to provide us with your feedback. We are truly sorry to hear that you are not satisfied with your recent shopping experience.
We will be sending you a private message to look further into this issue. If you wish to speak to us in the meantime, you may contact us directly on 44 (0) 20 3510 0670. We are reachable 7 days a week.
Once again, we would like to apologise for any inconvenience caused by your shopping experience. If there is anything that we can assist you with or you have any questions please don’t hesitate to get in touch.
Warm Regards,
Farfetch​​
I returned a faulty item of clothing- the item shrank with the first wash. Item was returned & (of course!) the seller disputed my claim. It has taken 6 weeks to get Farfetch to agree to a refund although at this stage they are only offering a credit note but not a refund of the shipping costs. No apology either considering they are the selling faulty goods. If like me you have a dispute & Farfetch customer service are being deliberately slow & unhelpful check out your rights under the Sales of Goods Act and go to your credit card provider to reverse the payment. I'm giving Farfetch until Monday to credit my account then my credit card company is taking up the dispute which they assure me I have every right to my full refund.
Don't go for weeks without your goods or refund like I have & don't expect customer service to be on your side - remember they are there to retain not return your money even though it within your rights to a full refund. Buyer beware!
Hi Nicola,
Thank you very much for taking the time out to provide us with your feedback. We are truly sorry to hear that you are not satisfied with your recent shopping experience.
We will be sending you a private message to look further into this issue. If you wish to speak to us in the meantime, you may contact us directly on 44 (0) 20 3510 0670. We are reachable 7 days a week.
Once again, we would like to apologise for any inconvenience caused by your shopping experience. If there is anything that we can assist you with or you have any questions please don’t hesitate to get in touch.
Warm Regards,
Farfetch​​
I bought a mcqueen bracelet and upon receiving it one of the skulls dropped off. I emailed farfetch and they requested for a picture. I sent it to them and they DID NOT reply me at all. Its been a week and I find it appalling to that they sent a faulty bracelet without having the decency to apologize or offer a replacement.
Its horrfying that such a 'reputable' website cons you into thinking you'll get an excellent service for purchasing a luxury item. But in real life they're no better than chinese websites that are dodgy. They are conmen, just packaged themselves as professionals.
I'm lodging a complaint to the consumer association.
Greetings,
Thank you very much for taking the time out to provide us with your feedback. We are so sorry to hear that you are not satisfied with your recent shopping experience.
We will be sending you a private message to look further into this issue. If you wish to speak to us in the meantime, you may contact us directly on + 213-550-3798 or 44 (0) 20 3510 0670. We are reachable 7 days a week.
Once again, we would like to apologise for any inconvenience caused by your shopping experience. If there is anything that we can assist you with or you have any questions please don’t hesitate to get in touch.
Warm Regards,
Farfetch​​
Purchased an item a week ago, then farfetch contacted me after waited ONE WHOLE WEEK to tellme that the item is damaged so wants to know if i would still like the item with a discount. Why didnt you tell me that it is damaged one or 2 days after you receive my order? My credit card has been charged for this damaged item and i am not receiving any form of communication from them. Emailed them back with the go ahead if i could have 20% off and now they stopped emailing me back. I even emailed them again for another follow up/status of item, NOTHING!
Hi Lil,
Thank you very much for taking the time out to provide us with your feedback. We are truly sorry to hear that you are still awaiting a resolution for this order.
We will contact by private message to resolve this issue as soon as possible.
If you wish to speak to us in the meantime, you may contact us directly on 44 (0) 20 3510 0670 or 213-550-3798. We are reachable 7 days a week.
Once again, we would like to apologise for any inconvenience caused by your shopping experience. If there is anything that we can assist you with or you have any questions please don’t hesitate to get in touch.
Warm Regards,
Farfetch​​
After 2 weeks e-mailing and listening to
A lot of crap from their side still no solution
For my broken product they just ignore you
So people be aware for this terrible company dont buy in here!
Hi Rob,
Thank you very much for taking the time out to provide us with your feedback. We are truly sorry to hear that you are not satisfied with your recent shopping experience.
We will be sending you a private message to look further into this issue. If you wish to speak to us in the meantime, you may contact us directly on 213-550-3798 or 44 (0) 20 3510 0670. We are reachable 7 days a week.
Once again, we would like to apologise for any inconvenience caused by your shopping experience. If there is anything that we can assist you with or you have any questions please don’t hesitate to get in touch.
Warm Regards,
Farfetch​​
I'm a huge fan of Farfetched, but in the last 3 weeks, somehow my online shopping experience has been very glitchy. I use Safari on my Mac and I've been having difficulties clicking and selecting things. Even images aren't download properly and are very pixelated. Please resolve issues soon!
Hello Eunice​,
Thank you so much for taking the time to share your experience with us! We are more than happy to hear that you are a huge fan of Farfetch.
However, we are very sorry for the trouble you have had in navigating our website, and thank you for bringing this issue to our attention. We will forward this issue to our relevant team so that we can make any necessary improvements to offer you a better shopping experience.
We are glad to have you as a Farfetch customer.
Have a lovely day!
Kind regards, ​
I ordered a pair of moschino sandals size 9 I took a picture of my invoice when I placed the order & they send me a Size 6! Like WTH They never answer the ph9ne they just lost a good customer the are the worst they need to be reported to the BBB! SERIOUSLY...
Greetings,
Thank you very much for taking the time out to provide us with your feedback. We are truly sorry to hear of any issues regarding the item received.
We will be following up with a private message, so that we may resolve this issue as soon as possible. If you wish to speak to us in the meantime, you may contact us directly on +44 (0) 20 3510 0670 or 1 (213) 550-3798. We are reachable 7 days a week.
Once again, we would like to apologise for any inconvenience caused by your shopping experience. If there is anything that we can assist you with or you have any questions please don’t hesitate to get in touch.
Warm Regards,
Farfetch​​
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Krystal,
Thank you so much for taking the time to share your experience with us!
We're delighted to hear that you've had such a positive shopping experience. We look forward to providing you the same service in the future.
Should you ever have any questions, please feel free to contact us on 213-550-3798 or 44 (0) 20 3510 0670. It is always our pleasure to be of assistance.
Happy Shopping,
Farfetch