Farfetch
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Farfetch Reviews Summary
Farfetch has a rating of 2.2 stars from 1,822 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Farfetch most frequently mention customer service, credit card and wrong size. Farfetch ranks 254th among Designer Clothes sites.
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I tried to purchase 2k worth of clothes and at first the payment didn't go through on the website so I called them and I purchased the stuff on the phone, they sent me an email to verify my info and after I sent a photo of my passport and credit card, they cancelled the order, I tried for over a week to buy the clothes and I called them every day because I ordered the stuff to go on a vacation and I was looking forward to have them.
They wanted me to do a bank transfer and put on hold 2k from my account until they would get the money from the transfer even though I havent received back the original 2k from the order the cancelled and it has been over a week. This people are very incompetent and I'll sue them if I don't get my money back.
Best online experience. Good range of merchandise available. Easy website navigation. Extremely competitive pricing. Updated fashion items in stock
I ordered 2 shoes I recieved only one! The occasion is after tomorrow! I found massege saying it will come after 4 days!
Dear Balsam,
Thank you very much for taking the time to provide us with your feedback. We're disappointed to hear that you had delivery issues with your order but we hope everything has been resolved. However, if you still need assistance and would like to contact us directly please send an email to [email protected]. If you have any questions or concerns, please don't hesitate to get in touch.
Warm Regards,
Farfetch​​
Superb service continue to be the best I don't buy clothing anywhere else! Thanks! Please keep me informed!
I am running out of superlatives when writing a review about my experience with Farfetch. Everything about farfetch's service is prompt and precise and not forgetting the high end luxury brands on offer.
Its all around just what I expected and wanted. The packaging was really well done and the website waa easy to use. No complaints.
Im so happy to shop with Farfetch. Everything is great & fast shipping. Difinetly i highly recommend to buy from them
I receive only one item I order 2 things. I receive only 1! The clutch only. Still I didnt get my kaftan. Thanks
Dear May,
Thank you very much for taking the time to provide us with your feedback. We're disappointed to hear that you had delivery issues with your order but we hope everything has been resolved. However, if you still need assistance and would like to contact us directly please send an email to [email protected]. If you have any questions or concerns, please don't hesitate to get in touch.
Warm Regards,
Farfetch​​
I submitted my return request online, but the system seems to have something wrong. It pops up some warning message but then shows the return is in progress without sending me any return label or information. I contacted the customer service. They were very nice but have not solved the return label issue for a couple of days and told me every time that I would receive the label soon... I am now worries if I could return my order on time since I am going to travel outside US soon but still not able to return the order. Its operation and return system is so inefficient.
Dear Maggie,
Thank you very much for taking the time to provide us with your feedback. We are so sorry to hear that the return process was inconvenient for you and we'll be taking your comments into consideration when updating our services. We hope every issue with your return was resolved but if you have any unaddressed questions or concerns, please contact us by sending an email to [email protected].
Warm Regards,
Farfetch
I placed this order on 20-7-18 and it arrived today 25-7-18. Everything packed so well and nicely. Came in earlier then expected! Thank you Farfetch
Everything was good, but the same item if ordered from USA, I could find it (from your site as well), for $423,00 including import duties which is much less then 410,00 I payed, & consider that I have an permanent address in PRINCETON NJ USA. Thank you
I placed order on 19 Jul 18, bought a bag (Salvatore Ferragamo-Gancio tote bag). However, I was so dissapointed with the bag that I received, the inner lining color didn't match as describe or shown in the photo as well as the quality. Some parts are torn. And it seems like a used bag. I bought it for $577.26 which clearly doesn't receive what I pay. My order number is A6MPRE.
Dear Mildred,
Thank you very much for taking the time to provide us with your feedback. We're so sorry to hear that your purchase did not arrive in perfect condition, as this absolutely does not represent Farfetch's luxury standards. All new items should arrive in flawless condition and we sincerely apologize for this inconvenience.
Unfortunately we could not find any communication with our customer service team regarding this issue. If you still need help, could you please send an email to [email protected] with more information and photos? If you have any questions or concerns, please don't hesitate to reach out.
Warm Regards,
Farfetch​​
Wonderful products, great communication and fast postage I received my item within a week from Europe, my item was in perfect condition and I would happily purchase items from Farfetch again, this was not my first purchase with farfetch I have previously made numerous purchases and Ive had the same excellent experience with those items as well
I accidentally put my old address for the shipment. I realized my mistake right after I placed my order. Although I immediatey contacted Farfetch to correct my mistake, but there was no way to change this order. The item had to be shipped to the wrong address and returned to the boutique store. I at least got the full refund, but it is a complete non-sense that such a minor mistake cannot be corrected due to its ridiculously inefficient operating system.
Dear Minjun,
Thank you very much for taking the time to provide us with your feedback. While we're happy to hear that this issue has been resolved, we're sorry that you were so dissatisfied with the address change process.
We sincerely apologize for any inconvenience caused by your recent Farfetch experience and we'll be using your feedback to improve our services. If you have additional concerns or feedback to provide, please contact our team by sending an email to [email protected].
Warm Regards,
Farfetch​​
Very fast delivery, goods were very nicely packed. Sizes were according to sizing chart and goods looked same as picture. Very pleased with my shoppning experience.
Ive ordered a few items which arrive within a few days packed in a very careful way. Their service is very professional and the choice of items are beautiful
Highly recommend this site for any who appreciates high quality designer items
Great website and app!
I have ordered the item and received it same week!
Nicely packed and the belt is amazing!
I ordered from them yesterday and, despite it being confirmed that my card company had preauthorised payment, they contacted me to tell me I had to provide my card and personal details again for their security checks. They then asked my to send a Photo of my ID to prove who I was. I have never experienced thus with any company previously and, as a result, Farfetch have lost £1000s of business.
Dear David,
Thank you very much for taking the time to provide us with your feedback. We sincerely apologize for any disappointment or inconvenience caused by our payment approval process. Please rest assured that this is required for only a very small percentage of orders and once the request for additional information is made, it will not be done again for every order. If you have additional concerns or feedback to provide, please contact our team by sending an email to [email protected].
Warm Regards,
Farfetch​​
Thanks for a fast shipping! It came earlier than expected & i LOVE it! Cant wait to do more shopping in the future with you guys!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Nicole,
Thank you very much for taking the time to provide us with your feedback. We sincerely apologize for any issues caused by our payment approval process. Please rest assured that this is required for only a very small percentage of orders and once the request for additional information is made, it will not be done again for every order. If you have any unresolved issues you need assistance with, please contact our team by sending an email to [email protected].
Warm Regards,
Farfetch​​