Farfetch
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Farfetch Reviews Summary
Farfetch has a rating of 2.2 stars from 1,822 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Farfetch most frequently mention customer service, credit card and wrong size. Farfetch ranks 254th among Designer Clothes sites.
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They are selling very cheap quality stuffs. I bought my sister a pulse for $1,450. She wore it only 2 or 3 times and then the polish on the lock came off really bad. She was so upset. My wife has some MK purses cost only $200-$300 but the materials last forever. WON'T order anything again here.
Fast, polite, highly recommended and please provide more discount code for user
If possible to keep the product original box must be appropriate
Farfetch should include hotter sneakers and add more jeans and tees which are retro. Double sizes yet offer more discounts and promos.
I received 2 t-shirts and not the white ankle boots, i suppose there has been a mix- up?
Intill today i was a very happy costumer.
Dear Annick
We're so disappointed to hear that you were not satisfied with your recent Farfetch experience and we thank you for sharing your feedback with us. The service you described does not reflect our luxury standards and we sincerely apologize for any inconvenience.
If you still need any assistance, please send our team an email at [email protected] so we can investigate. We're also happy to address any concerns or review additional feedback you would like to provide.
Warm Regards,
Best website,,, I LOVE IT :)) )) I DO NOT FIND A WORD TO DESCRIPTION THIS WEBSITE,,. They've got ALL WOMEN WANT... LOVE LOVE LOVE LOVE
The sizes conversion table provided by the site is wrong, resulting in having to return the article which I had ordered with premium price express delivery for a birthday. I am afraid not a good experience. Here's the picture of the table and the real sizes on the box. Size 11 US is a 45 not a 44 as indicated on the table provided at purchase time.
Dear Anna,
We're so disappointed to hear that you were not satisfied with your recent Farfetch experience and we thank you for sharing your feedback with us. The size guide you described does not reflect our luxury standards and we sincerely apologize for any inconvenience.
We hope all technical issues you were experiencing have now been resolved and if you want to check measurement for products, our customer service will check with boutiques. If you still need any assistance, please send our team an email at [email protected] so we can investigate. We're also happy to address any concerns or review additional feedback you would like to provide.
Warm Regards,
Hello, I ordered from Czech Republic 3 things, price: 3514. 45: wallet, shoes and bag. The wallet and shoes came without problems in good stuff, but the bag for the delivery history was in Prague, but for some reason it was sent back, and didn't deliver to the my address, I waited bag 5 days. The support service (Ana C. And Magda R.) told me that the payment failed and the bag was returned, but how can payment not be paid if the purchase was paid by one card, and two things have come, and the third is not. Then they said from the support service that the payment will be returned to the card, although there was an opportunity to return it to the credits of Farfatech and I can buy again without problem with card. First they must ask how it will be more comfortable for me to send them to the card or credit them. I'm a buyer and I'm right. People's re working in a similar company should sell and help, and not be pofigistic. Negligent attitude, spoiled the mood, I say white, the support service says black, I will never use this service again, because with this bag I had to go on the friends wedding, and and now it's spoiled, it's better to order directly from original boutique.
Dear Polina,
We're so disappointed to hear that you were not satisfied with your recent Farfetch experience and we thank you for sharing your feedback with us. The service you described does not reflect our luxury standards and we sincerely apologize for any inconvenience.
We hope all technical issues you were experiencing have now been resolved but if you still need any assistance, please send our team an email at [email protected] so we can investigate. We're also happy to address any concerns or review additional feedback you would like to provide.
Warm Regards,
I LOVE my boots! The size you recommended fits perfect! They arrived so quickly! Love your sight and can't wait to post pics on my Instagram in my new boots
It was such a great experience shopping with Farfetch! The process was easy and delivery was very fast! Hope the minimum for free shipping can be slightly lowered.
I did my first buy from Farfetch and everything rolled perfect.
I am sure that I will come back to you shortly with a new order.
Continue the good job guys
Amazing and quick service from Farfetch and they have never let me down. Fantastic, quality clothes to your door within a couple of days. Thank you!
I spent over $1,000 on an outfit and the next day they cancelled my order unexpectedly. I called and asked why and they said some card info was incorrect so it didnt go through. This was funny because I got confirmation for the order as soon as I purchased but i took this answer. However It was a huge inconvience because i now had to wait 10 days for my money and i had no outfit for my event that weekend. The next day i recieved shoes though?! So my money was good enough for $300 shoes but not my $800 jeans? Hm So how was i able to get anything sent to my house from this company if my card info was incorrect? I called back and was hung up on by their financial department within asking my first question after her initial explanation. I will not be spending a penny more with far fetched.
Received my item and it's totally wrong from what I ordered. Called up your customer service number and they couldn't help me!
Dear Jaimie,
We're so sorry to hear that your order did not arrive as expected. We're also disappointed to hear that you did not receive the service you were looking for as this absolutely does not reflect our luxury standards. We do see that our social media team has reached out to you directly to resolve this matter so please feel free to respond whenever possible. Please provide them with more information about the conversation you had with our customer service team so they address all unresolved issues.
Warm Regards,
Farfetch
Fast and efficient! It is refreshing to find a site that delivers products in such a timely manner, and unlike other reviews, my product came in perfect condition. So pleased and would order from Farefetch again!
I thought it was perfectly safe to shop from Farfetch, so I went on and did my first purchase whith them a week ago. After one week, the status was still "reviewing order". I started reading reviews online, and realized this is happening a lot. I contacted customer service, where the representative said he would check on it and "personally com back to me with info". I never heard anything, but could see from the app that the order was canceled. I got the money refunded, but ended with a 20 loss due to currency fluctuations (I used a non-euro debit card, because why would I even dream of returning this perfect bag now that I finally located it online?).
I understand that this issue is not due to Farfetch, as they use subsupplers, but they need to seriously scrutinize their suppliers, many of whom use Farfetch due to lacking capacity to smoothly run an online retail service. Not surprising then that stock info is not up to date.
The fact that I got a quick reply to my inquiry and that my money were rapidly returned, I give them a 2 instead of 1, but I will never shop with Farfetch again.
I have bought a silver pouch of Heron Preston from farfetch. Every parts of the services and the product are really awesome and I'm using it everyday.
Ordered a printed blouse from Chloë, 100% fit, very fast delivery from the US to Belgium (one workday), this was my second order and there is another one on the way.
Keep up the good work!
After experiencing a few online shopping sites. I've come to the point that yours is one of the best!
Bought a pair of shoes shipped from Europe. The shoes were displayed items since the right shoe was obviously looser than the left shoe. I paid over hundred dollars on the shoes with us$25 on shipping. Was very disappointed about the purchase. I would not recommend buying from them since all merchandises are shipped from third parties retailers. Farfetch would never be able to exam the quality of the merchandise.
Hello,
Thank you so much for taking the time to share your feedback. We're so disappointed to hear that your purchase did not arrive in perfect condition and we sincerely apologize for any inconvenience caused by your shopping experience. We hope our customer service team has addressed this issue to your satisfaction but if you have additional questions, please send an email to us at [email protected] so we can assist you. We're more than happy to address any unresolved issues so please don't hesitate to get in touch.
Warm Regards,
Farfetch
L'articolo da me ordinato perfetto in ogni dettaglio è arrivato in anticipo rispetto ai tempi di consegna previsti. Ottimo servizio
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Evan,
We're so disappointed to hear that you were not satisfied with your recent Farfetch experience and we thank you for sharing your feedback with us. The product quality you described does not reflect what you expect from the price.
If you still need any assistance, please send our team an email at [email protected] so we can investigate. We're also happy to address any concerns or review additional feedback you would like to provide.
Warm Regards,