Farfetch
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Farfetch Reviews Summary
Farfetch has a rating of 2.2 stars from 1,822 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Farfetch most frequently mention customer service, credit card and wrong size. Farfetch ranks 254th among Designer Clothes sites.
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For Farfetch all the best, From Italy to Belgrade 3 days for 0 euros (promo code).
After that breakup. From Belgrade to Despotovo 9 days, 3 employees and all of this naturally cost 27.5 euros (I do not count on customs duties and taxes, they are obligatory)
In Serbia DHL, it's better not to have it.
I purchased a bag for over $1200 AUD. Received it really fast but was missing a strap (the bag is meant to come with two detachable straps as standard). I contacted Farfetch via email (no response) I ended up calling them. They apologised and then told me they would get in contact with the supplier for them to send out the missing strap. They then contacted me again to let me know the supplier does not 'have that strap anymore' so we can't offer it to you. They told me the best they can do is a partial refund. I informed them I want the strap as this is what I have paid for. They informed me there is not much more they can do and kept saying sorry and that was it. They are not going to source another strap for me. The refund they are currently offering me does not cover the cost of the strap to purchase separately if I was to source it myself.
Not helpful at all, no consideration for their customers especially when we are spending a lot of money with the company. Second time I have ordered from them and it has been wrong/incomplete. Their customer service team does not care and when the case is escalated to management they do not do anything.
Fantastic service - 3 days from London to my front gate in Melbourne, Australia. Also the site is friendly, and easy to navigate, and good communication re tracking etc.
My wallet comes without a box. And it is bent, and wrinkle. The tag is sticky, and torned. Therefore, very bad experience. I wanted to returned it. The policy said it has to be unworn and undamaged, but it comes worn and damage so I don't know what to do next. Also, this delayed my schedule. It is supposed to be a surprised gift for my boyfriend.
Dear Cuixing,
We're so disappointed to hear that you were not satisfied with your recent Farfetch experience and we thank you for sharing your feedback with us. The item you received does not reflect our luxury standards and we sincerely apologize for any inconvenience.
If you still need any assistance, please send our team an email at [email protected] so we can investigate. We're also happy to address any concerns or review additional feedback you would like to provide.
Warm Regards,
Absolute joke of a service, didnt get my order or a refund. $#*!ing pissed please save your money. No apology, no nothing. Customer service said the same bull$#*! over and over again. No help whats so ever. Place needs to be shut down. I will never ever shop here again and on all my social media accounts i will be telling people the same thing
Dear Samson,
We're so disappointed to hear that you were not satisfied with your recent Farfetch experience and we thank you for sharing your feedback with us.
If you still need any assistance, please send our team an email at [email protected] so we can investigate. We're also happy to address any concerns or review additional feedback you would like to provide.
Warm Regards,
It was the first time I got something with farfetch and my entire experience was great! I am very pleasantly surprised! My bag is perfect and I had a wonderful experience with customer service!
Great online shopping experience and surprisingly fast delivery The packaging shows the attention for details, my boots arrived in perfect condition
I ordered a $900 bag as a graduation gift, but due to the couriers negligence someone STOLE IT. Firstly, Farfetch did not even contact me to say my package arrived. Secondly, DHL did not even ring my doorbell to alert me to pick up my parcel. Thirdly, the delivery man just left my parcel in the apartment lobby near the mailboxes. I contacted them for a solution and after weeks of waiting, they just tell me to contact the local police as it's not their fault because they delivered it. They stated that they would not be held accountable for the loss because they delivered it and are not responsible for what happens to it after delivery. I am so disappointed as this was my first time shopping there. Now I've lost $900 and someone is walking around with a bag I paid for. Farfetch AND DHL will not help me come up with a solution.
Dear Stesha,
We're so disappointed to hear that you were not satisfied with your recent Farfetch experience and we thank you for sharing your feedback with us.
If you still need any assistance, please send our team an email at [email protected] so we can investigate. We're also happy to address any concerns or review additional feedback you would like to provide.
Warm Regards,
You guys sent me the wrong item! My sons birthday was ruined because of you all! This isn't fair and NOT how business should ever be done!
Order was dispatched within 24hours and arrived in Australia from Italy within 3 days of the order being made. Shoes were nicely packaged. Very happy with the overall experience and absolutely love my new sneakers.
I buy regularly from Farfetch and especially love their sales. I just wish they provided more detail about sizing. Other premium retailers provide much more detail about item measurements. But otherwise a good place to buy.
This site is my go-to destination for designer shopping. Why?
The products have consistently been authentic (unlike Amazon)
The products are pristine (not damaged or clearly used returns such as with Gilt)
The availability claimed is authentic (unlike the bait and switch tactics of the Outnet which frequently does not have advertised items in stock)
The selection is massive (unlike Moda Operandi)
The sales and specials are authentic (not a tease with worthwhile products excluded as in Gilt and the Outnet)
Far better website than department stores such as Neiman Marcus (Far more streamlined categorization of products, accurate descriptions, excellent pictures, clarity, simple to use)
Comprehensive selection with a wide range of items on sale (unlike many of the free standing flagships such as Saint Laurent in Chicago)
No sales pressure of in-store purchases
Reliable, quick delivery
Easy returns with no gimmicks
No hidden/added costs (Includes customs cost etc)
Helpful "you may also like" suggestions
And so much more...
The bag had been stuck in Italy for 5 days and no one of you noticed, until I told your customer services. I was told by DHL that the sender side had ignored the declaration form sent by DHL, and that's the only reason of the delay. I can't imagine if other customers would face the same tragedy as mine.
Dear Wong,
We're so disappointed to hear that you were not satisfied with your recent Farfetch experience and we thank you for sharing your feedback with us. We are sorry that the delivery speed took longer than usual.
If you still need any assistance, please send our team an email at [email protected] so we can investigate. We're also happy to address any concerns or review additional feedback you would like to provide.
Warm Regards,
Rapidità e prezzi vantaggiosi. Sono riuscita a trovare un articolo molto richiesto che non trovavo in nessun sito. La spedizione è stata rapidissima.
Excellent selection of merchandise. Excellent graphics on the website make it easy and accurate to determine your size. Great prices with many choices. Customer service is excellent. No glad handling here! Easy returns with fast crediting to your account. Delivery time is exceptional. Packages usually arrive within 3 days from most European boutiques. Selections come gift wrapped, not tossed in a box with tissue paper.
I love buying from Farfetch.The site have a lots of prestigious name brand to choose.The website was very interesting to navigate their products. Easy to place orders and their shipping was very accommodating and reasonable. I say it's a one stop shopping.
I am very disappointed with recent purchase with Farfetch. After two days of purchase, i have checked the status of the order, it shows one item has been cancelled due to out of stock. I had the same experience 3 months ago with Farfetch. I have sent two emails regarding recent order but i haven't received response from Farfetch team. Goodluck team Farfetch
Dear Sinesh,
We're so sorry to hear that your order did not arrive as expected. We're also disappointed to hear that you did not receive the service you were looking for as this absolutely does not reflect our luxury standards.
If you still need any assistance, please send our team an email at [email protected] so we can investigate. We're also happy to address any concerns or review additional feedback you would like to provide.
Warm Regards,
Its so easy to purchase the beautiful items on farfetch with easy return if not suitable
You should be very proud of yourselves having a wonderful company
All my experiences have been great with Farfetch. Very good customer service. The quality of the all high end designer items I have ordered have been excellent and as described on the website.
Really impressed by the service and speed of delivery from Farfetch. Attention to detail and quality products. Quite remarkable.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Grance,
We're so disappointed to hear that you were not satisfied with your recent Farfetch experience and we thank you for sharing your feedback with us.
The service you described does not reflect our luxury standards and we sincerely apologize for any inconvenience.
If you still need any assistance, please send our team an email at [email protected] so we can investigate. We're also happy to address any concerns or review additional feedback you would like to provide.
Warm Regards,