FarfetchReviews 1,822

The customer service was extremely helpful and kind. The package was sent in an amazing condition and the feedback was immediate!

Im absolutely satisfied ordering via Farfetch. They provide excellent range of best brands, great range of good quality products and perfect Customer Service support. Also they are perfect in packaging, fast shipping, easy returns and refunds in short period of time. Alsom I highly appreciate that when some article Im interested in come back on stock again, in size that fits me - they send the note to be able to make an order.

Always on time. Great deals and good prices. Vast, genuine collection with hard-to-find elsewhere pieces. Reasonable shipping rates that include customs. Excellent customer service.

They sent me the wrong size made a label and put the size I ordered on it my daughter has a photo shoot and now she don't have any shoes to wear I'm very disappointed!

You guys are the best continue to provide excellent service... I'm a Platium member and I can always count on you to get my package on time

I bought a surprise gift for my wife's birthday, I did not check the wallet when I received it because this is suppose to be a reputable website. I removed the tag and wrap it in a nice gift box. My wife was very happy when she received the wallet because this is what she always wanted (a yellow wallet, does not matter what brand it is). Upon inspecting the wallet she saw a lot of visible scratch on the Prada logo and became upset because she thinks I did not get what I paid for. Birthday surprise become a sad moment.
Contacted customer service and all I got was... well we told you to check it before you remove the tag, $#*! out of luck.
Selling a defective wallet as brand new is a scam.

Best luxury retailer to buy products if not buying directly from designer websites. Has frequent sales and usually you can get past season items for 40% or more off. Quick to deliver and easy to make returns. Only downside is minimum for free shipping is usually very high and if not met the shipping can be pricy. Overall great website and easy to navigate

I have ordered 2 sunglasses, and only one came. The box was small so it was not possible to put both in them, even DHL have confirmed that-but still fighting more than a month for a refund. And nothing...

Only take less then a week to delivery.
Never thought it would take so fast
The shoes is same as the photo, the size is perfect fit, and I love it so much.

Fantastic service, quick delivery & beautiful product. I will definitely be ordering again from this site soon!

I am a Farfetch customer. I often order goods from them. I have always been pleased that I buy from them. Delivery is fast, the goods are in the same condition as they were received. I recommend Farfetch to all my friends, it is very convenient and safe!

I ordered 2 pair of shoes 10 days ago.

Each pair appears to be shipping from different stores.

On Farfetch web site it states for both pair of shoes "preparing order".

I sent them at least 5 messages to know when it will ship.

The only replied I have received is "We'll be in touch soon".

I cannot even cancel the order because it says "We're already preparing your order so it's too late to cancel".
(It does of course not state how long the preparation can last).

So basically, I have been charged with almost EUR 1.300,- for 2 pair of shoes which they are not shipping.

They are not replying to my emails.

I cannot get a refund because it is too late.

I do not know what I will do next.

One thing is sure it is the last time, I am ordering from them...

Ordered an item over 9 days ago and was charged immediately. Item still shows as under review. Contacted customer service and they said the store probably no longer has the item in stock. They cannot send it from another seller and promised to refund me after they contact the seller.
Item is no longer available on their website.
Disappointed.

Cancelled my order without any reason after I move in to a new apartment without any explanation. I called customer service, they claim they need to do security check on my account, because they detect someone else tried to log in to my account. This is totally bull$#*!. I upload the document they need so I can approve I am myself, waited for days, sent many emails waiting for their response. However my order still got cancelled, since they "can't confirm the authenticity". What the heck? They refuse to explain any extra detail. I also try to call the customer service to get more detail, but met a rude representative, no help at all. They left me no choice, and basically telling me go away and never shop at Farfetch again. Will Do!

Awful experience. Been left with no Christmas present for a family member 1 day before Christmas. Ordered prior to the delivery cut off on the 17th December expecting delivery between 21st-23rd Dec, called to check on order on the on 23rd Dec AM only to later be notified that day at 18:00 that the item was out of stock. Leaving no time to re order from another retailer. This is after already placing an order a week prior for the same item but being sent the wrong product. As well as double checking with them that the actual product was in stock and then being told it isn't last minute. Thanks for ruining Christmas for a member of my family as they now don't have the one thing they wanted.

Very bad experience. I bought for 2.5 K $. One item was not fit for me, so I tried sending it back via the app. The app told me someone would come pick it up, but no one came. I then sent 3 messages to Farfectch via their app, but got no answers. I finally reached out to their support department via theiur website on a PC. They finally answered me, they basically told me that since it was past 14 days, they could not do anything for me. They would not listen to me at all. I told them it was my 4th message to them and that my 3 previous one where left unanswered, but they would not listen. So 600$ in the garbage, basically.
Order number: RK4FV6