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FanDuelReviews 510

1.4

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FanDuel Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to persistent issues with account management and customer service. Many users report difficulties in accessing their accounts, delayed withdrawals, and a lack of effective support when problems arise. Customers frequently express feelings of being treated unfairly, with claims of unaddressed complaints and inadequate promotional offerings. While some users appreciate the app's functionality, the overwhelming sentiment reflects frustration over perceived systemic faults and a lack of accountability, prompting many to recommend alternative platforms.

This summary is generated by AI, based on text from customer reviews

service
266
value
244
shipping
131
returns
155
quality
217

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New Jersey
1 review
0 helpful votes
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BE Careful
September 24, 2019

I play Fanduel from now and then, but today I actually won about $40, the game ended. After the game had been over for about 20 mins, they deposited 20$ to my account, I went back to my score and they changed it, like people say, who ever made the game, knows the tricks.

Date of experience: September 23, 2019
California
1 review
3 helpful votes
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The worst Customer Service
September 10, 2019

Absolutely horrible customer service. Tried playing a couple years ago... site was poor so I stepped away. Figured I'd give them a second chance, but it appeared my old acct was gone... inactive for years. So I open another account. They took deposit, and I won some money the first week... ONLY TO GET NOTIFIED THEY SUSPENDED ALL ACCOUNTS and wont pay winnings. ***they said they couldn't find the old acct? But they found it AFTER they took my money and I won.
Just a bad company... go to DraftKings

Date of experience: September 10, 2019
California
4 reviews
2 helpful votes
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Like any game of skill it is important to understand what you are doing and have a good strategy. I have done well so far with staying disciplined and research.

Date of experience: October 31, 2016
Canada
4 reviews
4 helpful votes
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Didn't realize this site could take all your money and give you nothing in return.

Date of experience: September 28, 2016