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FanDuelReviews 510

1.4

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FanDuel Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to persistent issues with account management and customer service. Many users report difficulties in accessing their accounts, delayed withdrawals, and a lack of effective support when problems arise. Customers frequently express feelings of being treated unfairly, with claims of unaddressed complaints and inadequate promotional offerings. While some users appreciate the app's functionality, the overwhelming sentiment reflects frustration over perceived systemic faults and a lack of accountability, prompting many to recommend alternative platforms.

This summary is generated by AI, based on text from customer reviews

service
266
value
244
shipping
131
returns
155
quality
217

We monitor reviews for authenticity

New York
2 reviews
2 helpful votes
Follow Benjamin R.
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DO NOT TRUST FANDUEL. They hold your money and don't allow you to withdraw. They lied to me countless times about processing my withdrawal and still have not done so after over a year of trying. I pray the company burns to the ground and every employee responsible for this thieving practice goes broke. Countless lies, waste of time. Cheating service. No support. Would you trust? If Fanduel reaches out to me about my experience or review my only response would be. Compensate me $10,000 for the lies and trouble otherwise keep the $#*! stain image that you are.

Date of experience: November 1, 2021
New York
1 review
0 helpful votes
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DONT USE FANDUEL
October 4, 2021

Terrible custom service please never even think about using this website one of the worst websites I ever had to deal with in my life. Embarrassing.

Date of experience: October 4, 2021
Arizona
1 review
6 helpful votes
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No oversight. Got ripped off tonight with no recourse from this company. Highway robbery! Attempted to resolve with customer service and they refused to see the images I showed them. The images I showed them clearly showed I was screwed over and nothing. They do not have money to pay! Take screen shots of everything in case you get screwed over like me and need to sue for principle. Closing account! Stay away!

Date of experience: September 30, 2021
Arizona
1 review
2 helpful votes
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They rip you off of your bets and allocate them somewhere else then when you question them they say they will get back to you dont waste your money you have a better chance going to your local casino. Arizona resident also when you list your personal info watchout you wont get it back they keep you on file this is BOGUS!

Date of experience: September 28, 2021
Arizona
1 review
3 helpful votes
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Live Chat Issues
September 26, 2021

This is the worst site to try to speak with a live person to get your issued talked about, let alone taken care of. I won't deal with them again. In simple terms I will tell them to FO...

Date of experience: September 26, 2021
Florida
2 reviews
4 helpful votes
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Lmao, their location verification has this weird habit of losing verification just long enough to end hands of things like blackjack and Texas hold em and then magically fold you. Happened a few times, so when I complained, they did zero and suspended my account (after I told them to close it with a small amount in). Be careful

Date of experience: September 22, 2021
Arizona
1 review
1 helpful vote
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I just opened my first FanDuel account and placed my wagers. Deposited $1250 to try out the $1000 guarantee and placed a few other small bets. I now am locked out stating I have another account, which I never had an account as it just became legal in AZ. I did open a Caesar account day one of being legal and wouldn't you know it I cannot get into the account because they had a geotracking issue and opened several AZ accounts under Colorado and NJ. Blocking me from my funds. Supposedly they will credit my funds back. Therefore I don't know if FanDuel is tied to Caesars? But either way I don't have an account as their system is botched and I never gained access. This is horrible online experience. Bet in person or don't bet at all. I will be taking legal action if my bets are not paid out.

Date of experience: September 18, 2021
Michigan
1 review
5 helpful votes
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Shady
September 9, 2021

I opened my account early Monday morning (08/30/2021) that night won 4k. Played a bit and logged for the night. Tuesday (08/31/2021) at noon my account was suspended. I've contacted support every day since and have been told "the accounts team will email me" every single time. I've had no contact from them since then unless I initiate the contact. It is now 9/08/2021 and I've still heard nothing.

Date of experience: September 8, 2021
Illinois
1 review
1 helpful vote
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Placed a live in game bet which I won and was paid only to log in later and see they voided my bet saying it was a known "outcome". Yeah I'm a PSYCHIC you morons. Do not use Fanduel you'll regret it.

Date of experience: August 31, 2021
Nevada
1 review
1 helpful vote
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A host contacted me and promised a bonus if I sent in money. I did send money and no bonus nor a call back. Disgusting.

Date of experience: August 30, 2021
New York
1 review
3 helpful votes
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They suspended my account 4 days ago. I have no explanation as to why it was suspended. They literally ignore your emails! Do not use!

Date of experience: August 6, 2021
Michigan
1 review
2 helpful votes
Follow Tito M.
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COMPLETE FRAUDS!
August 6, 2021

Here are my hands stat at Fanduel in 3 days playing Blackjack.
Money wagered: $3500+
Quit account at: $656
Game played: Blackjack
Hands played: 185 | Lost: 146 hands
Losing streaks:
11 hands loss in a row: 2 times
9 hands loss in a row: 4 time
8 hands loss in a row: 2 times
7 hands loss in a roww: too many to count

Max winning streak: 3 hands

Observation: Higher wager hands lost more often than low wager hands like $1-$2

Complete FRAUD. Statistically impossible odds favoring the house with a 6 deck shoe. The screenshot is the last series of straight losing hands (7) I played and concluded that this place is fraud. Keep your money to bet somewhere fair.

Regards

Date of experience: August 5, 2021
Ohio
2 reviews
0 helpful votes
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Scam
August 5, 2021

I have been playing since its inception. At first I actually won some tournaments and though it was legit. However in last 8 years I cant even win anything. You need to have the best player at each position. It is rigged. Dont waste your money. These screws will steal it

Date of experience: August 4, 2021
Georgia
1 review
4 helpful votes
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Shady site
August 3, 2021

Do not deal with these people. Here is how shady they are. 4 times within one week, I could not see my competitors entries at the beginning of the MLB contests. Once scores started increasing, then I was able to see them. I raised the issue to cs every time. Here is their response: we apologize for the inconvenience and will follow up with you after raising the issue to our team. Still haven't heard from anyone and it's been over a week. When you don't communicate, it certainly appears you are hiding something.

Date of experience: August 3, 2021
New Hampshire
1 review
0 helpful votes
Follow MARTIN B.
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I have been locked out of my account for four months,. When emailing them (they have no customer number to call them) I have been giving the same story. They locked my account because "THEY" suspected someone hacked and used my sports book account. I do not have a Sports book account, I only have a fantasy account. I have been begging them to just close my account and let me take my money out and spend it with a refutable site. I can really care less about the money, but the principal and the lack of service STAY AWAY FROM THIS SITE

Date of experience: July 21, 2021
New Jersey
1 review
1 helpful vote
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The worst don't go on it will take all your money they cheat on there casino games I played black jack and they get 20 or 21 on almost every other hand when they get 12, 13, 14, 15 they will be your hand it is set up I did a test with $400 they won every hand they cheat point blank

Date of experience: June 28, 2021
Minnesota
1 review
1 helpful vote
Follow Fuck your sour pussy M.
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Y'all rip-off $#*!s y'all $#*! $#*! white $#*!s taking black man for idiot. $#*! ur mother sour $#*! FanDuel employees y'all mother $#*! stink

Date of experience: May 22, 2021
New Jersey
1 review
10 helpful votes
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Account
May 22, 2021

Approximately 2 weeks ago I deposited 500 into my account that I have been using my about 2 months. The next day my account was locked for an unknown reason. I have tried to contact them at least 25 times via email and live chat to find out the issue with no response. They are a den of thieves. I am sick and cannot leave my house and wagering was a distraction from my illness. Fanduel is horrible

Date of experience: May 22, 2021
Michigan
1 review
1 helpful vote
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Fanduel casino
May 17, 2021

There should be a way we can get our money back these games never work properly no new games never go to the bonus they through so games on here just to take anyone's money tell everyone never use fanduel casino ir sport

Date of experience: May 17, 2021
Massachusetts
1 review
0 helpful votes
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So was talked into using fan Duel. Site says all these bonus and everything so sounded like a good deal. Was told deposit $10 and my friend would get a bonus. So I do so, I guess it was my fault for not reading EACH AND EVERY SMALL PRINT. Because my friend is my neighbor in a complex and I helped them sign up and deposit, we did not get the bonus. So no worries its $10 right? I chalked that up as my fault for not reading the fine print. Then I see if I finish making my profile I would get $5 free, sounds great right? NOPE, said it would take some time so I waited. In the meantime I see that if I play $10 id get $10 back, So to be sure I live chat to make sure, so the person I spoke to said My deposit did not go through so I needed to deposit $10 and wold get that and $10 free play. Sounds great, I talked to a person so assume that were back on track and no fine print mis readings. Wrong Again, my initial deposit did go through and they got me to deposit another $10. So now they have me in for $20, no big worries it was "bonus" money I was losing out on but still getting what I paid for. But I reach out to Fanduel again for some expiration. At this time they tell me my account is under review because myself and my friend have the same mailing adrress, well yes, we live in the same building. Now the fun starts, Im fed up with Fan Duel so was logging in to take out my money and be done with this site. In the mean time I had entered multiple contest, and tuned my $20 ( the money I actually deposited into $40) should have been a total of $65 if I got the bonuses. But whatever, just going to take me money, I paid out. BUTTTTT they locked my account. So I cant withdraw any of it. AND I have reached out multiple times with no response. Long Story short, I deposited $20, won about $20 and there $25 they trick you into with small print. But they refuse to let me have any of it. Doesn't seem like a great site to play fantasy sports. But great business model for them. Just take your money.

Date of experience: May 16, 2021