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FanDuelReviews 510

1.4

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FanDuel Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to persistent issues with account management and customer service. Many users report difficulties in accessing their accounts, delayed withdrawals, and a lack of effective support when problems arise. Customers frequently express feelings of being treated unfairly, with claims of unaddressed complaints and inadequate promotional offerings. While some users appreciate the app's functionality, the overwhelming sentiment reflects frustration over perceived systemic faults and a lack of accountability, prompting many to recommend alternative platforms.

This summary is generated by AI, based on text from customer reviews

service
266
value
244
shipping
131
returns
155
quality
217

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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Designed to confuse
January 18, 2022

Anybody the bets FanDuel deserves everything they get. I had a hockey game that I bet, I won only to come back to find that the game was suspended without reason. Not enough space to list my complaints. Had a $20 bet on the Rams Cardinals playoff game only to come back to find that it's nowhere to be found but the money was missing. I deposited small because I was skeptical they got me for $25 they won't give me again save your money. If you know of a bookie in your town use him or her.

Date of experience: January 17, 2022
New Jersey
1 review
1 helpful vote
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This app is like a scam. You can't even win. Just play play play and play keep making deposits and never win to cash out

Date of experience: January 17, 2022
Minnesota
1 review
0 helpful votes
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Unfair rules
January 16, 2022

Players get taken out of game and they don't show it until game starts, basically stealing ur Money when a player u picked isn't playing and they don't let u change it to anyone else. Im done with fanduel. 50% of my bets r busted b4 game ever starts. Not right

Date of experience: January 16, 2022
Virginia
1 review
1 helpful vote
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I lose money at times legitimately like anyone who gambles. The times I lost due to their app or server glitching, I contacted support with no response. Research by them would have shown that nobody in their right mind would have folded the hands that auto folded because their server glitches and boote me from the table. At the minimum they should have responded to my complaint, but they didn't look at the history of my play nor did they respond. I've since deleted the app. The game I played was live holdem, it is their server that continuously kicked me, the game is legit. My complaint is the glitch and lack of support.

Date of experience: January 4, 2022
Illinois
1 review
0 helpful votes
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Customer service+casino=GO ELSEWHERE! Lost a lot of money in their rigged casino. When you win over $35, the game glitches and says technical error, so I emailed the MI Attorney General and BBB. I understand it's a casino but there is no entertainment value and you lose and lose and lose and lose and agents do not know state payout %. Yikes! Called their customer service agents to get a credit and speak to a supervisor they play gatekeeper. Supervisor won't credit. DraftKings it is..

Date of experience: January 4, 2022
New Jersey
1 review
1 helpful vote
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I highly recommend for people to not download this sports book app. I was gambling on this app for about a month and a half losing over $1000 in the moment I win they banned my account. I have won 2200 for my first time wining and they banned my account with no explanation when I tried to cash out my earnings. Still waiting to receive my money. My advice to anyone do no use this app but go in person because it's a process if you win on the app to receive your money and they may ban your account with no explanation.

Date of experience: December 28, 2021
Michigan
1 review
4 helpful votes
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Horrible scam.
December 28, 2021

I'm not giving this review because I lost money or anything like that I'm writing this because there have been several numbers I won on and wasn't paid. They give you a claim number and say someone will contact you in 72 hours NOBODY EVER CONTACTS YOU! You have to contact them and all they say is I can't see your bet, it was rejected, you were paid out all lies. This is the biggest scam of all scams don't use unless you like people stealing your money.

Date of experience: December 28, 2021
New Jersey
1 review
0 helpful votes
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FanDuel"coach" is a joke
December 26, 2021

Tried getting help with a guy named John. Asked my question, told "wait a few moments for me to review" and never got back to me. Minutes later he closed the chat with no word or help. Customer service, a joke!

Date of experience: December 26, 2021
New Hampshire
1 review
1 helpful vote
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Ripoffs
December 21, 2021

Placed bet and was told wasn't a winner but made same bet at 1 o'clock and was a winner but soon as I put up 100 now it's no good $#*!ing joke need to be reported to gaming commission

Date of experience: December 21, 2021
Pennsylvania
1 review
1 helpful vote
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Stardust casino scam
December 18, 2021

I won't Lie I have hit some small amounts of money on the slot games on the FanDuel casino app

But I'm telling you now they say they have no control the radon casino games which is a complete lie I played over 900 dollars one night and not one bonus or free spins it kept skipping over and missing by one symbol or symbols would change it makes me sick that people spend their hard earned money to do something they enjoy and instead get robbed casinos are there to make money and I get that but what they do should be illegal and someone should check in to them more closely

Date of experience: December 17, 2021
Illinois
1 review
2 helpful votes
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This site is a fraud
December 15, 2021

I had 6000 + bet and only got paid a 145 dollars. I had a 12 game parley. Two player got voided and couldn't play due to Covid-19 that's understandable.So that made it a 7 game parley. That's what I should of got paid for which would of been way more than a $145 dollars. They don't give you the option to cash out so basically your stuck with the bet.And they pay what they want you to get paid. They are definitely scammers.

Date of experience: December 14, 2021
Michigan
1 review
1 helpful vote
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Cash grab
December 12, 2021

I entered the promo for the upto $1000 protection during deposit. I did it. No $1000. I have lost $******* in three months and can't win $#*!. Terrible place to visit. Can not get a hold of anyone. Just give them money.

Date of experience: December 11, 2021
Indiana
1 review
4 helpful votes
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Beware! Don't play fanduel casino. They get 20 or face card 9 out 10 times. I've played blackjack for 36 years and no casino does this. Don't play fanduel. They should be banned

Date of experience: December 9, 2021
Pennsylvania
1 review
0 helpful votes
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Fraudulent.
December 8, 2021

These FanDuel app is the way to take ppl money.if they win big they will automatically make u fold.so plz don't play online FanDuel casino or sports. They are fraud.

Date of experience: December 7, 2021
Pennsylvania
1 review
0 helpful votes
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Horrible customer support
November 26, 2021

The site is okay. Lines are decent, and I've won a few bucks, but the customer support is horrible. It's basically a loop that sends you to FAQ. I had money locked up in a Black Jack hand, for days. I couldn't "hit", "stand" or anything without an error. In the end, the hand was just gone. No explanation, nothing. It wasn't a lot of $, so I wasn't about to go back and dispute to get it back. Wasn't worth the effort.
It's a shame. Lines are decent. Withdrawals are in a timely fashion, but their customer support SUCKS! Step off the dime and hire some support techs, or just remove your casino. It's gonna do nothing but give you a bad name.

Date of experience: November 26, 2021
New Jersey
1 review
0 helpful votes
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Scam
November 21, 2021

I just deleted my account with this site. I opted in for risk free bets and never received the bonus.

And they wont let me play the free games they have after all the money i spent. Everytime i try playing the free games i kept getting sent back to the log in screen. When i play casino games i get logged out in the middle of a bet. I log back in just to find out i lost. And when i tried to speak to a agent they kept dodging me and cutting me off in mid conversation. No matter how many times you try they will do the same thing over and over. Fanduels is a scam.

Date of experience: November 20, 2021
New York
1 review
1 helpful vote
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Run for your $#*!ing life
November 15, 2021

Stay away the casino is tighter than any actual casino I've ever been in and that's saying something. Absolutely no way any casino games hit the rtp they have shown. Even if you play blackjack with correct strategy you will find you are losing at well over 20 percent

Date of experience: November 15, 2021
Michigan
1 review
1 helpful vote
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So I play across multiple online casinos here in Michigan. FanDuel is by far the worst in regards to bonus features with a chance to win jackpots! I wagered almost 400.00 and not once did the jackpot feature in Divine Fortunes ever trigger. I play this game regularly on Draftkings, BetMgm and Wynnbet all of which the bonus and jackpot feature triggers often. May explain why the jackpots in those sites fluctuate from high to low. Fanduel has the highest jackpot I've ever seen playing divine Fortune which means they don't payout! When I contacted customer service for previous jackpot winner stats I was told they are not privy to such stats. Do not play here. Go to one of the other I mentioned above. They have awesome promotions, special freeplay opportunities and big payouts!

Date of experience: November 14, 2021
New Jersey
1 review
1 helpful vote
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I made a $141 bet as soon as my team started winning and I went to cashout the app glitches and said I was in 2 locations at once. Support will not help you and dont care if you have screen shots or not. This app is designed to take your money. There are no perks or nothing. Been using them for over a year. Im deleting everything and im gonna avoid fanduel at all cost. I never thought they could find a way to rip me off but they did.

Date of experience: November 12, 2021
Florida
1 review
0 helpful votes
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Louisiana sign up a joke
November 9, 2021

They want to come in and take over Louisiana's sportsbook by giving us free money to bet with well where is it? No thanks... I'll stick with Caesars at least they support the Superdome! I'm calling it's a farce!

Date of experience: November 9, 2021