FandangoReviews 1,237

Fandango's website kept glitching causing me to hit the backspace button. When I finally made my purchase I received my confirmation order. Immediately I noticed that not only did it select the wrong date, but it selected the WRONG THEATRE. I'm in FL and it selected a theatre in NEW YORK! When I contacted Fandango right away, they refused to refund the "convenient" fee because I didn't select the option for a full exchange. WHY ON EARTH would I select the exchange option and run the risk of them screwing up my order AGAIN! I get it Fandango, you make money off of your website's issues and probably are high fiving each other every time you make another $9.00 convenient fee profit. Jovian, customer rep and Diane, manager, could care less about their faulty services. It is VERY EVIDENT that their number one priority is ripping off their customers. This is a huge problem with large companies. They could care less about their shady practices. It's all about greed and taking advantage of others. I had no idea Fandango is a horrible company that thrives on ripping people off... I do now!

Folks! An area where you are able to control the errors that you experience on your purchases, is to use the summary page provided on checkout.

This will eliminate the need to request your money back and be disappointed when they are not able to offer it.

If you wish to make changes to your order this will allow you to click the orange F to the left of your checkout screen to start the process again. Never select the browser back button because this will create more problems than can be solved.

This is the best advice that I can offer, my wife used to work there, and she had to leave because of the stress of not being able to help with things that the customer has control over. These guys are not bad at all, but match your expectations to what they tell you on the information pages rather than what you think the company should be.

---hope this helps. Alot of disappointments will be eased if you do.

I just purchased 4 tickets by mistake on the fandango app. The app glitches I guess and ordered the tickets and charged my car. I ordered them at 8:25pm and the movie started at 9. I called them right away and was put on hold for 23 minutes. They finally answered and told me they would not refund it. They fought with me until the end. I even talked to a manager and she wouldn't do anything for me. I spent over $1000 on movies and they could care less. Clearly they don't want ours or yours money so stay away.

I booked 9 tickets yesterday for the Bond movie at 4.10. The movie has not been out long, so we figured that paying the $12.50 Fandango fee was worth it... When trying to print out the infomation 1 hour to the show, we discovered that I had booked the wrong movie :(. . Contacted Fandango if we can change the movie or book one of the later, hopefully available, shows. Well guess what, since it is less then 2 hours prior to the movie they can not do anything. So $91.- down the drain!

Fandango is the worst on their refund policy! I ordered and at the top of the check out page it clearly states: VIP Benefits Included in this purchase: REFUNDS and EXCHANGES. However they expect you to click thru to read the fine print of their policy to find that refunds and exchanges are only granted if requested more than 2 hours before the showing. For a service that promotes advance purchase of movie tickets, I've got to believe that most of their customers are buying within two hours of showtimes.

This is a typical BAIT & SWITCH! You think you are getting a great benefit with flexibility and WHAMO! Not true. I even tried to chat them about my experience and got a stock reply from a Bot. Will not use this service again.

I received a $50 gift card. Succeded in buying two tickets at $19 each after fandango 'fees' for a movie that should have cost $10.50. We asked to have the tickets texted to our phone, which failed, twice. Next day called custoemr service, and was told that money was gone, they showed that our carrier got the text, nothing they could do. This isn't how customer service works-- we didn't use the product, we should get a refund. Fandango is just terrible.

Purchased 2 tickets in FTW, TX, in Oct 2015. Went to the Tavern Ridgmar and the tickets were for Tavern 7th street. I had to pay again at the site to watch the movie. I asked Fandango if I could exchange for another selection and they said no. I just blew $24.50 on nothing. I will never use this site again. I will just take my chances of a sell out at the location. It is sad to treat people that way. Fandango won $24.50, but lost much more in the future. For reference, confirmation *******.