FandangoReviews 1,237

The only thing going for Fandango is the convenience of purchasing tickets ahead of time. Is that enough to continue using a service that has no regard for its customers? My experience with Fandango's customer service was so frustrating. Not only was the representative totally rude, but could offer no resolution. I was trying to place an order but the site kept freezing up, so I had to continually replace the order. Finally when I was successful, it had the wrong date. So I called customer service to see if I could cancel that order and replace it with the proper date. Unfortunately I was on hold for 45 minutes which dipped into the two hour window before the movie starts. Their policy is that you can't cancel if it's less than two hours before the movie starts. There was nothing they could do, and I had to eat the 30+ dollars. I asked for a supervisor and I was transferred and on hold for another 25 minutes. Finally I received a message saying that the supervisors were too busy and they would call me back. Here I am two days later and no call back. I also sent a message to their customer service online, no reply yet. I will not be wasting my time at this company again.

Like quite a lot of people I purchased tickets 40 minutes before show time only to discover that the tickets were assigned to the wrong theater. Tough to say whose fault that was. I tried to fix this immediately but the "chat line" was a 28 hour hold and with more than 2 hours hold time it took me 3 days to get throgh on the phone. It took them a week to respond to my email. Of course, no refund or exchange. When a person goes online to buy movie tickets, Fandango will pop up first in a search. Don't be lured in as you are likely to lose your money and never see the movie. Theaters like AMC allow customers to purchase online. Why lose your movie ticket money to some shady middleman thief?

1) still waiting (day 3) for a response from a customer service emailed question- they promise to get back to you within 24 hours.
2) signed up for vip specifically to be able to easier exchange/refund tickets- had to cancel 1 ticket, and was told that they could cancel the entire transaction, but not 1 ticket, an NO, i could not get a refund for the whole transaction, only a fandango credit. They said i could get a refund from the theater (hmm, my credit card was charged by fandango--why would a theater give me money back?)
3) the estimated 20 minute wait for CS chat, was closer to an hour, and while they show you what number in line you are, the number would sometime go UP! Going from 19th in line to 20th in line, then back and forth.
4) frustrated because i really don't want to do any more business with them, but and forced to hold a 'credit' that i'm afraid they won't honor.

The had a big giveaway that just ended. There were supposed to be free codes to enter. They never put any codes on the code site. I e-mailed customer service, and they were not helpful, did not give me a code, and the site was never fixed. They then actually e-mailed me after the giveaway was over to let me know I did no longer need a code. I would never do business with them because of how they behaved with this contest. Advertising that anyone can enter w/o a purchase but then not allowing it? Fraudulent!

I bought 3 movie ticket $50 bucks, realized they were for the wrong theater and I had to re-buy the 3 tickets at a different theater right away for my friend. Literally right after I realized I bought the first 3 tickets at the wrong theater I tried to return and saw the return policy. However while I understand the 2 hour policy, I had JUST purchased the tickets, and purchased it 4 minutes after the 2 hour policy. Right away I tried calling customer service and waited for over 10 min. To try reaching a customer service operator and explained my situation there was nothing she could do. So I now spent $50 on nothing, not even a credit or exchange. It's like those commercial product scams that have in hidden somewhere in the terms& agreements hoping you won't see it so they can make money off of you.

Used Fandango for years with no issues- Today I bought 8 (for my extended family) tickets for a movie that started in 10 minutes but it was the wrong movie. When contacted them I got disconnected after waiting for 15 minutes for a chat, then I called and after 45 Minutes was told the 2 hour policy. Called Supervisor line and after 10 more minutes got a "leave message" prompt. This customer service is a JOKE, They should not be able to sell tickets within 2 hours of a showtime if they can not do a refund within that time. Class Action Lawsuit anyone?

I purchased tickets to a movie on Fandango, but was stuck in terrible traffic on the way and would have been a half hour late so I called to see if I could get a refund. After 45 minutes on hold, a representative finally told me that they could not do anything because it was less than two hours before the movie. A supervisor also told me they could not issue a refund, even though the tickets were not used. Clearly they have the capacity to issue a refund in some cases, so what kind of company takes your money, but does not give a refund if the service is not used? This is unacceptable, bordering on fraud, & I will never use Fandango again.

I accidentally purchased tickets for the same day, instead of a future date. I called immediately after to try and change the tickets. But they refused to do anything because I did not call 2 hours prior to the start of the show, even though the could see I bought them 42 minutes prior to the show starting. I didn't even get the opportunity to call 2 hours prior, so they basically said tough luck. In essence they stole my 18 dollars, and now me and my daughter aren't going to the movies.

Purchased 4 tickets for showing at 1:30 PM for the following day. When fandango sent me email confirmation it showed for current day. I immediately made phone call notifying fandango of the mistake, simply asking them to please change the date. They referred me to their policy. I asked to speak with supervisor to discuss. They forwarded me to voicemail. They have yet to return my call. It's unacceptable customer service. Movie theaters, stop doing business with fandango!

This lovely site neglects to mention that when one purchases tickets using a gift card from a movie theatre that one then cannot make changes to the order online. One has to call customer service. Good luck with that! I was on hold a total of an hour and a half. After hanging up a few times my call was finally answered after 48 minutes only to speak with a representative that could not help me. I was told that I had to contact the movie theatre directly. I had already done that twice and was told that I had to contact Fandango. I even requested to speak with a supervisor at Fandango and was again on hold and eventually forwarded to a voicemail box. Pathetic! So after many hours and simply wanting to make a change to the movie time (not get a refund) I have been unsuccessful. I will never use this website again and will advise others not to.

For two Christmas's I've been given a fandango "E" gift card. Their website is so convoluted, it doesn't even recognize "Dallas Tx Star Wars" as existing. Website tries to force you to sign up for VIP and gods knows what else. I've never even been able to get to the point of entering the gift card number, which is hellaciously long by the way (19 numbers) designed to make mistakes easy, giving them an excuse to void or 'error' it out? I feel bad for the relatives that spent money on this for me.

Will NEVER use their services again! Site chose my closest theater, turned out to be a theater an hour away! No option to review order, got stuck with tickets too far away to use. Customer service was a joke. Waited on hold 42 minutes, and they could care less what I had to say. Asked for a manager who didn't listen to me at all just interrupted and said they would not issue refund within 2 hours of movie. I would have been very happy to have an exchange for a closer theater. There was no customer service, no care to try to work with customers so that they might continue to use their company, they couldnt be bothered to even listen to me explain my problem with the site. Very disappointed and I hope others avoid making the same mistake I have made, the mistake of ever using Fandango!

They cheated us out of our movie ticket cost when we realized we'd purchased it for the wrong theater. They won't refund unless you get the refund at least two hours before the movie! How the hell do you know you got the wrong theater two hours before the movie!? They're a lying, cheating, underhanded site that probably makes 50% of their profits from people who accidentally picked the wrong theater and couldn't get a refund.

I will NEVER purchase ANYTHING from this shyster site again!