FandangoReviews 1,237

Fandango has a policy that states you have to request a refund or exchange 2 hours before the start time of the movie you purchased tickets for. We bought tickets 45 minutes before the start time and never received a confirmation number so we were unable to print our tickets at the kiosk. Arriving 10 minutes late, we decided to purchase new tickets so we wouldn't miss the movie. I spent 2 hours on hold with their customer service and was simply told "tough luck, you would have had to request the exchange 2 hours before the start time."... so we were screwed as soon as we purchased the tickets. We will not be using Fandango again!

From 22nd July to 1 August I have been constantly complaining that they have not provided me with the free movie because I went to watch Star Trek beyond and they promised on their website for vip members that into darkness would be credited to my vip account. This never happened and I never got the email.

The first chat guy told me I had to wait 24 hours. The second Chat guy said 3-5 days. The third chat guy kept repeating what the first two chat guy said and he then disconnected the chat and I was very polite to him all the way through, just asking over and over, will you actually help me or not? "Ryoka: I have provided you with all the information available to me. If it is that you do not have any other question, I will be forced to discontinue thsi conversation." he then discontinued the chat.

So whether or not I will get this special promotion for buying tickets or not is debatable, and highly unlikely. Please avoid this company at all costs! Very disreputable, non-customer friendly...

Fandango is the worst site possible for movie tickets. I would gladly pay double to purchase tickets just to not have to deal with the inefficient and terrible customer service they provide. I was double charged for tickets and further they didn't actually reserve seats for me. I was provided with a confirmation number that held no seats. I had to purchase other tickets from another site and thus was given the worst seats in the house. I've been refunded one of the charges but after a month and a half and four phone calls I still have yet to receive the other refund. Use someone else because this site sucks.

I had a promo code and didn't realize I had the wrong date until after purchasing the tickets. I immediately contacted customer service to try and switch the date since it is still days from now. They offered a refund but told me but promo code was worthless and they would not issue a new one. A simple mistake using their terrible website and the customer suffers from it. I will never use their website again. I noticed just now that over 90% of the reviews here are the lowest rating. Clearly they are a company not worth dealing with. Spread the word how terrible they are.

Try this: I bought tickets from Fandango, went to the theater on the day and time only to find there was no such movie or showing at all at that theater. The theater refunded me the tickets but I was left to pay for the internet fees, the parking, the gas etc to say nothing of my time wasted. When I contacted Fandango they told me over several emails that they could not refund me the fees because I did not request a refund BEFORE the movie time. Isn't that beautiful! Except there was no movie time and they were selling empty air and get to keep the fees. I call that theft. I turned to my cc company for a refund. Never use Fandango. They are thieves, period.

I purchased 3D movie tickets on a Thursday for a movie that was coming into the theater Friday. Apparently there was a special showing on Thursday night at the theater I chose and I ended up buying tickets for that day. I didn't realize until I showed up at the theater the next day that my tickets were for the previous nights showing. I called customer service right away and got sent to a supervisor voicemail. No one returned my call. Thinking there would be no problem with fandango being understanding I just went ahead and purchased new tickets and figured I could just be refunded or use a credit towards a different movie. A few days later I received an email saying no refund could be issued because I didn't call prior to the movie. I called back and spoke with a supervisor on the phone and she told me the same thing. Fandango can clearly see that I did not go to the movie! They offered no solution. I have NEVER dealt with any company with this horrible level of customer service. You should strive to make your customers happy not lose their business. I lost $51 which for a single mom is a lot. I will NEVER use this app again nor recommend it.

Terrible customer service. I bought 4 tickets for a movie as we were walking in the theater. The theater sent us in, but to the wrong theater. I got passed around only to eventually see that it was for another theater. I know I clicked on the right one. By the time I waited on hold on the phone and had 2 text sessions shut down before I could type and explanation, the "time had passed" and the theater said I had to buy new tickets from them. I spoke to someone at fandango (after holding forever and missing the start of the film) who said they would pass it to a supervisor but I never heard a word/got an email. Today I followed up and they said it was denied and terminated my chat session. Taking my 3 young children to the movies on a hot Summer day was over $100. I'm so upset. I will avoid using fandango from now on.

I purchased the wrong movie tickets using my mobile device... the accidental purchase was for a showing that was currently being played at the time of purchase. I was DENIED any type of refund or exchange for the tickets that I originally wanted. Just handed them over $26 bucks for a movie that 1. I didn't want to see. And 2. I wouldn't have even been able to make it too because it was currently playing and I was 20 minutes from the theater. FIRST AND LAST TIME I USE THIS SITE.

Recenty I made a review for Fandangos poor customer service and for not refunding the money for 2 movie tickets I didnt use. Especially when I called the same night to rectify it. I am getting help from the Better Business Bureau. If you have a similar situation as mine, Fandango stealing your money, go to "BBB Complaint Form-Better Business Bureau". I have used them before and they helped me. Maybe this is a start, its time for Fandango to learn a lesson and not take their customers money.

I used Fandango and they declined my transaction 4 times because of an "incorrect zip code". It acceptee on 5th try and when I read my bank statement I got hit for all 5. Taking my family out to a movie wouldve cost 50.00 but instead cost me 250.00. Fandango customer service was very dismissive of my problem and blamed it on my bank but reading other reviews it seems like Im not the only one they have done this too. Fandango is terrible. It blows my mind how easy it is to be stolen from in the digital age.