FandangoReviews 1,237

I've ordered a lot of tickets from Fandango over the years and I actually like the convenience of doing it from my phone, watching the previews and reviews etc. But last week I purchased tickets using a promo code I was given from Comcast for signing up to their energy program. The tickets totaled about $25. For personal reasons I was unable to attend the movie at the time we purchased them for (which was over 4 days away). I contacted Fandango and asked if they could switch the time/date and they said they couldnt because it was purchased with a promo code. So then I asked for a refund and again they said they couldn't. Finally I had to drive to the actual theater and get a time change. Their service is good but customer service is extremely lacking and they don't seem to care much about their customers at all.

I purchased advanced tickets using Fandango promotion codes as part of the payment ($8.00 savings per ticket). I called Fandango 48 hours before the show to change the showtime to an earlier showtime. I was not changing the movie, the date, or the theater: just trying to get tickets to an earlier show. Fandango said the $8.00 promotional codes were now void and had no value.

I agreed that the codes could only be used once. However once used, the value of the codes had been transferred to the tickets. Fandango said the value of the tickets was not the printed value and subtracted $8.00 from each ticket.

This is stealing! The studios paid Fandango the value of the promotion codes. Then Fandango stole that value from me. Fandango is a crook!

The grand kids put money on a fandango gift card. Sent five minutes generating and printing the ticket went to the theater and was told I had to stand in the line the fandango ticket is the same as a credit card. The ticket needed scanned ok I presented the ticket along with my reward card and was told reward card is void when using Fandango. So I spent more time and printing cost for the ticket lost reward credits. Attempted to get a credit back to the kids for the gift money and fandango said no refunds and hung up. Not sure why fandango exists

Fandango is a rip off. Not only do they charge you for the tickets. But they give you a nice service fee. I called them well in advance of their 2 hour limit because I had a family emergency and they said they had to send it to corporate to get it approved for refund. I have never heard back nor have I received a refund. I will go directly to the theatre in advance to buy my tickets as fandango is a greedy entity that should go out of business. RIP OFFS. If only I could give it a negative rating

Deceptive marketing like fandango VIP Account. If you buy tickets and can't make it don't expect refund or credit. I bought 2 tickets for 11:00pm showtime, at 9:50pm I wanted to get credit so I could use for next day. When I clicked the link "can't make the show?" In the fandango app. There was message saying that sorry can't refund or credit needs 2 hours notice before showtime. I tried calling their 24/7 help department I couldn't reach them for some reason. Called them next day they claim that they updated their app saying it is any minute before the showtime and app is up to date in my phone. The customer service agent keep repeating same words, I asked to talk to supervisor he gave me a hard time about it but finally said ok. Transferred the call I was holding for 30 minutes and voicemail answering comes up and before that their chat web hanged up in 2 second before I even say anything. So that money is gone but i learned lesson that they are out there to get you.

I recently bought two tickets to see suicide squad. When getting to the theater I was told the movie had already started and they couldn't let anyone else in. I understand that so I asked how I could get my money back and they told me I would have to go through the fandango. It was already really late and I had work in the morning so I decided to call the next day. I was never told or sent a link saying that you had to call them before the showtime to get a refund or exchange. So I thought all was good. Then I call and they take my information only to tell me that I just wasted almost 30 dollars on movie tickets I could not use. So thank you fandango for ruining my one movie date I get this week. I'm defiantly not purchasing any more tickets through fandango, not if this is how they conduct their business.

Bought tickets on Mother's Day for my husband, kids, mom and I to see a movie. Purchase went fine. Got to the theater and the app said I had not purchased tickets and then started asking for a password that I couldn't figure out. Had to by the tickets again for a later show at the theater. I confirmed that Fandango had charged my credit card but I was never able to access the tickets. Contacted Fandango but since it was outside the 2 hour before showing window I was told they could do nothing for me. I emailed my complaint to the company and received an email that it would be forwarded to corporate. 2 days later I received an email saying since they hadn't heard from me hey were closing the issue. After numerous emails back and forth for 4 months trying to get some kind of reasonable response I finally got an email that said since it wasn't 2 hours before the show they could do nothing for me. Terrible customer service.

Yesterday was my daughter birthday. She wanted to go to dinner and to go see the secret life of pets. I obliged for my precious 5 year old, what she wants she gets on her birthday, to a certain extent. That being said, I tried very hard to get to the movies for her. I found a theater showing the film at 9 pm. So I search for tickets online, I find ripypuoffandango, I mean fandango... I purchase the tickets but the screen went out to a page not found page, I reload the page and continue then all of a sudden I get two emails with two separate sets of tickets... one of which I OBVIOUS didn't mean to purchase. It's well before 30 minutes to the show but for some reason when I click the can't make the showing button it keeps sending me to a page not found page. What's going on? I'll tell you... it's in the fine print sure enough but they do not offer refunds to non VIP members. HA! Loop hole found. They found a way to $#*! you out of your money, yet again. Good going guys, way to screw the little guy over. I sit and wait for a chat with them this morning only to be told I'm screwed and they will not be returning my funds OR giving me. A. voucher of any kind for any missunderstanding or the one time failure on my own part. Expensive lesson learned... NEVER USE FANDANGO! EVER.

I waited to talk to customer support for a good 30 minutes. The help I needed was probably very minuscule and wouldn't really be trouble to any one. Finally getting to speak to someone, my problem was not resolved at the slightest. I wanted to exchange my tickets for a different time, at a different theater, but for the same day as my original tickets. I did use a promo code to get my original tickets so I couldn't refund or exchange my tickets online. The person I was speaking to was so extremely rude and inpatient. I know that probably 100 other people were waiting for help but I was once one of them too, waiting so long for no help at all. She told me since I used a promo code to get my tickets she couldn't do anything about exchanging the tickets. Which I find so surprising because I just wanted the tickets for a different time and in a different place but for the same day! I didn't want to refund the tickets, even I know that would not be able to be done but I thought a simple exchange could be made by such a big company. I couldn't believe how rude she was being, speaking to me like I was stupid. She kept repeating the same thing again and again, things that I already knew. I waited to talk to her for at least 30 minutes so the least I was expecting was just to give me credit for different tickets if I couldn't exchange it. I hardly doubt that $20 dollars would set back fandango. I'm never buying form fandango again and I hope that no one else does. Now I have to say goodbye to seeing my movie, thanks a lot fandango.

Wish I had read these reviews before I purchased tickets. The ticket I purchased could not be viewed once I was at the theater. I now believe it was deliberate. Horrible company. I tried emailing, and that was difficult and did not work, then sat through the online queue, just to be given their "policy" speech. I was not offered any sort of credit, did not offer any resolution at all. Customer NO service. Do NOT use them.
Julie M.