FandangoReviews 1,237

I've concluded that if you write to Fandango Customer Support using their email help or their live chat assistance, your replies are not written by a human being. At best, you've got someone who doesn't understand English choosing a canned reply from a menu. I used live chat and wrote 2 different emails, and each time, I got answers that didn't match my problem in the least. But if their English is so poor that they cannot understand a clearly written question (I make a living writing for non-English speakers), why were their answers so grammatical and well-written? The answers were completely off-base and unrelated to what I asked, but still, the spelling was correct. Mighty suspicious.

What got me the most angry was waiting for more than an hour to be connected to live chat, only to get a completely inane answer--and THEN, when I was just starting to reply, they wrote, "Are you still there?" Since live chat shows that a person is typing, they had to know I was there and typing my reply. However, before I could even type Yes, they disconnected, telling me to feel free to call back any time I need further assistance.

When I tried email instead, I got an even more meaningless reply--their response simply said, "We're sorry you had to wait for a response. Please let us know if we can further assist you." That's all!

I wrote back, demanding to be escalated to a human being who can actually read and comprehend, but I know that's not likely to happen, so I'm venting here. And I won't describe all the bugs and errors I encountered on the site--no wonder their call volume is so high. They sure don't behave like a legit business!

I will never use this service again. I had a credit due to a canceled show, tried to use it several times over a few months, kept getting error messages, contacted customer service via phone and online chat, waited for over an hour on both, and they were both incredibly useless and rude. I know people write reviews like this all the time but I can't express in words how truly horrible these people were. Fandango. Will. Rip. You. Off.

I won two Fandango movie tickets from World Market. I was to claim them by 1/31/17. I did try to claim them about Jan 25 for a 28th show. Your software had a bug and gave me a message that the code had expired. I called Fandango and got the run around.

I sent a copy of the email as an attachment to someone who answered the phone, got a male manager who said he was named Corey, and had to send him the same attachment.

Then Corey said it had to go to some committee (really for 2, $12.00 tickets) to get okayed. He said it would take three-four days. I called about six days later.

The person on the phone said there was no Corey that she knew of no one who worked there. I asked if she had any record of my call on about Dec 25. No, she had nothing under my name. And of course there was no meeting.

I wrote all the execs at Fandango. None wrote back. Put this letter on Fandango facebook. No one wrote back. It has been a long time since I have experienced such a horrible company.

I $#*!ing hate Fandango. I don't know where the $#*! they get off charging an 11% fee when they are the WORST. I only used them because I received a gift card for Christmas but it was such a $#*!ing hassle trying to order my tickets I almost the threw the $25 in the trash. The app doesn't even work. They kept saying the movie was sold out but then still showing that movie time as available. When I finally found a showtime that worked, it was a $#*!ing nightmare just trying to check out. Just buy your tickets at the theater it takes like 2 seconds.

Very dissatisfied. It has the link to click to change ticket time since I accidentally hit the wrong day. The problem is it wouldn't allow me to change it. I was on hold for customer service online for 36 minutes. Then I called and was on hold for 48 minutes only to be told that they can't help me because my movie had just started though I was on hold for over an hour. So I'm getting charged for the movie even though I won't be able to see it. I'm really upset and I know based off this experience I would not recommend fandango to anyone. But we will see it 3 to 5 business days after corporate contacts me.

I received $45.00 Gift Card for FANDANGO... unfortunately my cousin did not know you can only purchase on line and a"service fee" is charged each time you use the gift cards. So sad that this company does this to customers. The balance left is $4.42 and sadly FANDANGO counts on this!... We won't use it because after they charge a "service fee" there will be less than $2.00 so all the monies will go to FANDANGO... will NEVER purchase anything from this company and will tell everyone not to use them!

Not only could you not see the convenience fee charges on your phone when you try to buy the tickets, Fandango charged me a dollar more per ticket than the movie theater. On 4 tickets, they charged me over $12 for them to process this order. Then after it was charged and the fees showed up, I called them and they pretty much said," Too bad, we aren't refunding the convenience fee, that's how we make our money." They even agreed you couldn't see the fee on the cell phones and that you had to scroll around to get it to show up. Never again Fandango.

Avoid fandango at all costs. Not only are you given tickets to a theatre you have no intention of going to, but when you call customer service you are subject to going around in circles with no resolution to your issue. They are quick to issue an exchange that gets eaten up with their costs in an attempt to use YOUR money up on movie tickets as either it is their resistance it issue a cr dot to your original form of payment or a computer system that is so inadequate it is incapable of giving you your money back. Lesson learned -- NEVER AGAIN... i will NEVER AGAIN utilize them

Somehow Fandango moved into the streaming business attached to Roku. Then they started loading my email with promos and then manipulated me into giving them my Credit card info where the service I had on Roku already had it (I had never used it being content with Amazon, Netflix and a couple of other subscription services).

The service offered is a rental fee for a particular title like Amazon offers but now I find that they are trying to leverage me into some other thing called "Ultraviolet." I was made very suspicious when they seemed to be vague as to how this differed from the original and when they neglected to send a promised code to my email.

AND

I had trouble getting to THIS site and staying here... First I picked SiteJabber from what I thought was a search result and went to Fandango then when I CITED SITEJABBER FROM MY BROUSER a box appeared asking for a question or a review and I began this and it took me to Fandango.

Purchased tickets for a movie 2 days in advance, went to the theater the day of and the ticket dates were wrong. They were for 2 days earlier. Called customer service, was on hold for 45 minutes only to be told there is nothing they can do because it's passed my showtime. I will never go through them again. They screwed me out of my money and all I wanted was for them to move it to another day. I will never go through this company again. They are horrible! I hope they go out of business soon!