FandangoReviews 1,237

This business is honestly horrible. I purchased tickets for a show in the wrong theater, when I called (20 minutes before show started) I was unable to get anyone. Despite waiting OVER 45 MINUTES ON HOLD. I went to the internet to see if anyone else had this issue and I found this site with all of these negative reviews telling me a refund was impossible. I called them the next morning as soon as the office opened. After waiting for 35 MINUTES a woman finally answered. She had a terrible attitude- you could tell she deals with angry customers every single day. She told me I could not possibly get a refund after the show started because the funds are transferred to the participating box office. No credit to my account, no apology, 0 effort. I asked to speak with her manager. Her response? "Shes just going to tell you exactly what I just did". I didn't like that. The manager was a piece of work, she was EXTREMELY rude from the get-go. Almost humored at the fact that she couldn't possibly issue me a refund. After she informed me that she could not refund me, I began reading the posts on this website to her, informing her of how low customer satisfaction is in her company and telling her Fandango will not be around much longer if they continue this scam. She told me that it is not her or her companies fault that their customers are not thorough enough to read their terms and conditions before conducting business with them.

I would love to sign a petition to bring this company down, I have a fire in my heart because of how disgusting these people are towards their customers. STAY FAR FAR AWAY!

P. S AMC will not be able to issue you a refund for your Fandango ticket (yes, obviously). But sometimes they will give you a complimentary ticket for your troubles, because even they know this company is horrible. I had 3 different workers at the theater warn me of their crap since then. They say they deal with it alllllll the time and it is a well known issue in their line of work.

I purchased tickets online for my daughter. I called the theater to confirm what she needed to bring. I was advised just the confirmation number. I sent her with a snapshot of the confirmation email. When she arrived they told her they needed to be printed afterall. They tried to print the tickets. An error message kept popping up. The box office gave her a phone number to call to get refunded. I called two different days, both times the wait was over 5 minutes, the second day, I waited for 38.5 minutes on hold only to be connected to a man name Mark who was rude and continued to interrupt me. He told me that they do not issue refunds after the show has played yet he put me on hold to call the theater which doesn't make any sense since he said they don't issue the refunds. Regardless, I advised him of this poor communication and customer service. He told me he would escalate it to corporate and this could take 5-7 business days and that was nearly two weeks ago. I have since emailed them twice requesting an update, and have yet to receive a response. I paid for 2 tickets and a service charge to the tune of $27 and all we did was pay them to provide poor customer service. They stole my money as far as I am concerned. From what I have read this has happened a lot which leads me to believe they do it on purpose. I would suggest someone look a little closer at this business.

I ordered a movie on Sat for Sun in 3D. Kiosk at Regal spits out a Sat 2D ticket, luckily their were enough seats to accommodate me. While waiting for movie to start in lobby I observed 2 others who got double booked for the same seat of 2 different showings. Unfortunately for 1 their showing was sold out and all the ticket master could do is give out a gift card. USE REGAL.COM OR MOVIETICKETS.COM AND SAVE YOURSELF SOME HASSLE!

Bought 4 tickets, called before showtime for refund, was told 'system is down, will put note in account& you will be contacted within 48 hrs... still waiting 5 days later. Called customer service 4 times after finally getting thru was on hold 50+ minutes with no resolution. Was told to submit 'proof' via email - screenshot of call to fandango before showtime - because no evidence of my original call. Try to email proof & keep getting error on fandango end. Soooo now I'm told to fax the proof, which I did, but have not received any communication from fandango. Fandango is a joke. They made the initial error, now over had to waste 4+ hours of my time to get a refund. Will never use again. And from the other reviews I've read this is the norm for fandango.

Worst customer service I have ever received. I purchased 8 tickets for beauty and the beast and received confirmation of my purchase and was charged $72 for the tickets. I didn't get a confirmation email so I called fandango. I waited on hold over 20 minutes and when I was finally connected to a rep she said she showed 3 failed attempts at making the purchase. I finally asked for a supervisor who said my transaction failed. I told her I have a picture of the confirmation and can show the money coming out of my bank account and could I send it to her. She said I could and that she would pass along to executive department for review which would take 3 to 5 business days. I asked if she could expedite it and she said no. I asked what she could do because I have family coming from out of town the next day and she said she will pass along to executive board. I asked for a manager and she refused me one. So now, I am out $72 dollars and have to disappoint 4 children that they can't go to the movies today. I am also a supervisor in customer service and this is absolutely unacceptable.

This company is a total rip off! My boyfriend and I tried to redeem our gift card that we got for our anniversary and received an error message on the site that the gift card was invalid. This was our first time using it. We tried calling the customer support line and chat and was told they weren't able to do anything about it, because their cite is under maintenance and didn't know when they would be done. Totally given the run around. I garuntee when we try to use this gift card again, we will get the same damn error message and we will call back and either be told it was a different issue or their damn website is still "under maintenance". We will NEVER use this company again and let out friends know about our experience. Based on other reviews it's clear they don't value their customers.

Customer service through the chat, was terrible. I was asking simple questions, and getting the run around. I guarantee, we will never use Fandango again.

Fandango's website sucks. I've tried over and over again to purchase movie tickets and it gives me an error page each time. I tried calling there customer service line and its a complete joke. It tells you that all the agents are currently busy and disconnects the phone on you. What is the point in having this type of website if its not even going to work. This company needs to get there $#*! together. They need to at least allow you to put in your phone number so an agent can call you back.

FANDANGO'S CUSTOMER SERVICE SUCKS. THEY DON'T DO ANYTHING. SPENT HOURS TRYING TO PURCHASE TICKETS WITH THERE GIFT CARD, THEM TO SIGN UP AS VIP MEMBER, AND TRIED TO USE MY DEBIT CARD, THEN MY CREDIT CARD. THE SYSTEM SAYS TRY AGAIN, TRY AGAIN. YOU CAN'T PURCHASE TICKETS ON LINE AT THIS TIME PER THE CUSTOMER AGENT. 3 AND 1/2 HOURS WASTED THIS EVENING. THIS SUCKS. TO LATE TO GO SEE THE MOVIE I WANTED TO SEE TONIGHT. CHAT'S SUPERVISOR'S ATTTIDUE IS OH WELL... DISCONNECT.