FandangoReviews 1,237

The details here are numerous. To summarize I ordered movie tickets, Fandango took my money, I never got my confirmation email, I could not access my VIP account, Fandango did not send me the email to reset my password, it took me over 2.5 hours to talk to a customer service representative via chat, I tried to call but got a busy signal, while in a chat with Leyna, a Fandango customer service representative, she disconnected our chat while I was typing a response to her, I then successfully spoke to a customer service supervisor who was unable to do anything more than repeat what Leyna had told me.

In the end I am not getting a refund and I wasted 3 hours, (mostly on hold). I followed their rules and did everything I could to use their system and at no point did they acknowledge that their system failed me. They are holding to policy which doesn't allow for their system failing.

Do not use Fandango unless they are your only option.

I had requested a refund as I had purchased a ticket for the wrong theater. The website said my refund was complete and even showed me a confirmation screen. I learned several days later when I received an email asking for my thoughts on the movie that my refund had not been processed. When I went to their customer service, I had to wait 20-30 minutes each time and was repeatedly disconnected when I went to attach a file. I recommend just buying your ticket in person so you don't have to deal with this poorly programmed website. I've attached photos of the ticket I bought online and the ticket I bought in person after I learned it was the wrong theater. Never use the Fandango website.

MY SON WHO IS 14 YEARS OLD WENT ONLINE TO BUY THE MOVIE TICKETS AND WHEN WE GOT TO THE THEATER I NOTICED THEY WERE BOUGHT FROM THE WRONG THEATER. WE LIVE IN FLORIDA AND THE TICKETS WERE BOUGHT FOR THE THEATER IN MARYLAND. I TEXTED FANDANGO AND THEY DID NOT REPLY IT WOULD TAKE SOMETIME TO RESPOND AND I NEEDED A SOLUTION RIGHT AWAY. I CALLED AND I WAS ON HOLD FOR TWO HOURS AND BY THE TIME SOMEONE ANSWERED THE MOVIE HAD ALREADY STARTED. THEY ONLY GIVE YOU A REFUND BEFORE THE MOVIE STARTS. IF THE MOVIE HAS STARTED THEY DON"T GIVE YOU YOUR MONEY BACK. THEY WOULD NOT EVEN EXCHANGE IT FOR THE THEATER IN FLORIDA. WILL NEVER BUY TICKETS THROUGH THIS SITE EVER AGAIN. SAVE YOUR MONEY THEY ARE A HEADACHE AND THEY HAVE REALLY BAD CUSTOMER SERVICE.

If I could give this company a negative star, I would, but I had to give it at least one for the review to process. Someone hacked my account and purchased 3 tickets to John Wick using the credit card attached to my account. I contacted Fandango to refund my money. In a live chat I got the most ridiculous and absurd reply... that they do not refund tickets past showtime. Even it it wasn't my purchase? In a follow up email to Fandango there was NO REPLY. I am cancelling my Fandango account. No excuse for poor customer service. I reported this fraud to my credit card company. I will not have to pay for the tickets, but shame on Fandango for caring not at all.

I'll make sure I never buy tickets through Fandango again. I've never dealt with a more dishonest and untrustworthy business. When you call to try and replace your tickets they put you on a 2 HOUR hold and then proceed to tell you why they can't give you a refund aka they don't care about customer service and are all about profit. Once they've got you to buy something their work is done. Scammers, con-artists, schemers I'll take my business to atom tickets who seem more upfront and honest then these snakes

I had 2 $15 "Gift Cards". I got tickets through their site totaling $20.10. I used both cards and in total, it only took off $13.40. I thought well, it probably only takes off a certain amount per order. Well, I went to use them again today and it said they no longer worked. I called them and after a 40 MINUTE WAIT ON HOLD! Finally got a hold of someone. He told me that the gift cards were "up to $15 per ticket, not actually $15". What a rip off. I will never be using them again, and I will make sure friends, family and acquaintance know of the experience that I have had.

They have a reward system that after 4 movies you get $5 you use at the theater or to rent. It takes you straight to their rent and doesn't ask you if you want to rent or purchase tickets. When I clicked on the movie I wanted it choose rent. When I called to get it change I had to wait for "corporate" to review and reissue it, 3-5 business days. Got an email back saying they could not refund at this time. I will buy my tickets through someone else from now on. I know it is only $5, but if I earned it I should easily be able to use it where I want.

DO NOT USE THIS SITE. It switched my location while I was buying tickets for a show that evening to a location that was too far to physically make it to. When I contacted them for refund before showtime, they did not respond until after the showtime and said I would have to wait days for a response then, maybe, be able to be swapped for a movie we could have simply seen that night. When I reached out a second time the next day, the only thing a supervisor told me was "it's after showtime" " you will have to wait 3-5 business days for yes or no" - obviously it was after the showtime, again... by no fault of my own? USE ANY OTHER SITE BUT THIS ONE

I called for a refund because the theatre they sold tickets for, is closed for construction. I can't believe that they sold tickets like that! I asked for a refund but they did not full refund me. They kept around $9 for themselves.The customer service I spoke says, its not their fault! He is angrier than me! I cant believe there is a business like this here in the US. We should call & report to business bureau & consumer protection.

Fandango has to be the WORST service offered for purchasing movie tickets. Not only do they overcharge for the tickets, which are less expensive when you purchase them at the movie box office, which sounds somewhat like "price gouging", they charge a "convenience fee" of $3-$4 on top of it... and oh yeah. If you don't happen to make it to the movie. You lose. Yeah. They won't give you a refund. In short... FANDANGO SUCKS!
Was on hold for over 45 minutes to tell me all this BS! Even the gift cards were just that, gift cards, I promise will toss them out next time and tell the people who give them to me,: do you hate me that much:?

Wow! I wish I would have googled Fandango's reviews before I tried to purchase tickets for them. I highly recommend NEVER buying tickets with them. I will be deleting my account and never using them again.

Simply put, I bought tickets. Needed to return them (which they allow), but when I called (which they require) I was on hold for almost an hour. I hung up, then emailed them. They didn't respond. Finally when I got a hold of them they said I was outside of the allowable window to return. Avoid them at all costs!

I called and used the live chat for Fandango to try to get a refund, was told that I would get it, but never saw the follow-through from Fandango. My initial contact w/ customer service was via phone and the lady seemed clueless or was playing dumb but I persisted and she finally said I'd get a "courtesy refund". I waited a few days and didn't see the refund, so I decided to use the live chat instead. I use the live chat to explain the promise made by Fandango and the rep said he'd escalate my case and that I'd be contact within day. I waited again and was never contacted. I used the live chat once more and was told the same thing and still nothing. I WILL BE DELETING FANDANGO FROM MY PHONE, BLOCKING ALL EMAILS, AND LEAVING THIS REVIEW IN AS MANY PLACES AS I CAN FIND. I WILL ALSO TELL EVERYONE I KNOW ABOUT THIS AND MAYBE THEY WILL DECIDE NOT TO USE FANDANGO ANYMORE TOO.