Famous Footwear

You're the only company i have ever heard of that makes a customer, that is dissatisfied with YOUR product, pay for return shipping and you can't return to the store. I see multiple reviews on here about the same thing. WAKE UP FAMOUS FOOTWEAR! Will never buy from you guys again. You send your packages by Fed Ex and then print out a form for mail for returns? I checked the price for a mail return on my shoes... $41.85. One again, WAKE UP! Get with the program.

I ordered a pair of shoes right before back Friday, they took the money out of my account. Kept waiting for a shipment confirmation- I would log in to check order status it would say wait 24 hours for it update. A week later I got an email saying my refund had been processed. I called their customer service to see what happened- they sold me shoes they didn't have! The worst part is other places had these shoes for a similar price with all the BlackFriday/cyber Monday sales but I missed out on the lower price because I thought I already had shoes. The customer service rep was extremely rude. Only after I said how disappointed I was did he offer me a whole 15% discount to buy another pair of shoes... I asked if I could get a different color of the same shoe for the same price he told me no he could only offer the 15% off (the color I ordered was cheaper for some reason) he then hung up on me! Yes, I was disappointed and unhappy, but I was not rude or mean to him. I will not be purchasing anything else from them!

Went to a Famous Footwear today to buy some Vans. The manager walked right up to me and said I need to take your messenger bag. I said "I can't, my wallet, iPhone, iPad is in it. She continued to be persistent while women were walking in with their huge potato sack purses. I said "Why aren't you asking these ladies to put their purses behind the counter?", She said "Because yours is a messenger bag not a purse." I said "I won't sorry, this is my purse, its 2016 and guys have bags to put all their tech stuff in". She said "Fine, but I will be watching you". So I tried on the shoes, then put them back. I was so put off by the situation. I proceeded to talk to her at the counter and told her I was being racially pointed at because I am a man, and you just lost a $60 sale (i spoke softly to her btw). I asked her for her first name as her badge was flipped over. She said "Leave now". So I wrote a 1 star review on Yelp! And called her division manager. SO TO ALL MY FB BUDDIES - IF YOU EVER NEED A PAIR OF RUNNING OR WALKING SHOES BOYCOTT FAMOUS FOOTWEAR! OR DO WHAT MY FRIEND JOSH DOES - GO TO "DSW"!

Hello, I just wanted to leave feed back about my time at famous footwear. So when I was in the other day I was not greeted. Much less never asked for help. Also when I was trying on boots there were 2 employees staring at us like 10 ft away for a half hour I mean just staring. It Made me feel uncomfortable and not welcome. Also when I did purchase the $79 boots they are now falling apart and I have only had them for a few days. And since i have "worn them" i can not return :( very disappointed and I have been a customer for along time but sadly will not be going back.

I have tried purchasing three pairs of shoes online at Famousfootwear.com and they take all of your promos, certificates and gift cards without sending you a product. Customer service is so hard to get a hold of on phone and told me the products were unavailable after I purchased three times! No response when you email customer service. I just wanted to use a gift card they gave me for an earlier problem I had with company not sending my shoes. I just want to get shoes for my son. Now all of my coupons, promos, certificates and gift cards are gone and NO shoes. My order status says delivered but not one pair ever came to my house. Reported to BBB already. I don't want other people to get ripped off either.

I was trying on a pair of work shoes and walking around to test them (in the back of the store) when an employee approached me and asked me to put my own shoes back on. He took the ones I was trying on and said snobbily that he would "keep them safe at the front for you." I told him to put them back; any store that doesn't want their customers trying on their shoes and walking in them will not get my money. I am upset because I am a very trustworthy and honest person and I expect to be treated as such until proven otherwise. This kid was rude and I will certainly never go back there and will advise my family and friends to steer clear, too.

I have been a loyal customer for over 15 years but my recent experience as of July 8,2014 was thee absolute worst I have dealt with in customer service and quality of patient satisfaction. I ordered 2 pairs of shoes in the store because they didn't have them in stock. When the shoes arrived to my home address, one pair was completely wrong. I returned them back to the store for an exchange but the in store associate wasn't too welcoming. Ultimately, I had to file a complaint about that REvisit. The shoes were reordered but after waiting over a week and a half, I called to track my order and was told the shoes were not available as of 7/12 and a refund check was going to be issued but as of 7/15 the process hasn't been started yet. WOW REALLY! I never received a phone call or an email letting me know of this huge INCONVIENENCE. The supervisor that I spoke with had absolutely no clue how to answer questions either. Suffice it to say, I will never shop here again and will let everyone I know to shop with caution. In addition to contacting the BBB.

THIS STORE IS TERRIBLE, NOT WILLING TO RETURN MY MONEY FOR SHOWS I BOUGHT THAT DID NOT FIT ME, THEY WOULD ONLY GIVE ME A START CARD THAT I DID NOT WANT. THE REASON WAS I DID NOT HAVE MY RECEIPT AT TIME OF RETURN, DUE TO MY SISTER LEAVING WITH ALL THE RECEIPTS. THEY WERE UNWILLING TO MAKE AN EXCEPTION TO AN HONEST MISTAKE AND WHEN I CALLED AND SPOKE TO MANAGER THE PERSON WAS RUDE AND INFLEXIBLE. SO NOW THEY HAVE STOLEN MY MONEY AND I HAVE A USELESS GIFT CARD AND NO SHOES AND I FEEL ON PRINCIPAL THEY SHOULD HAVE REVIEWS THE SITUATION AND HONORED IT. I WILL NEVER SHOP AT THIS STORE EVER AGAIN, BASED ON THEIR RESPONSE TO ME

Another awesome shoe store with great promotions. I have ordered from this site several times and have had no issues-shipping is $4.50. They have a great selection and I always shop by %age off because even some of these selections are cute. Have had absolutely no problems with this retailer. An added plus is that if they don't have the shoe in your size, you can enter your email and they will notify you when they do. They also offer rewards and will send you a coupon for money off when you have reached so many points. Happy shoe hunting!