Famous Footwear

I ordered some shoes 10 days ago, I paid for the 2nd day air. 2 days pass no shoes 3 days pass no shoes. Called CS they said they would refund the shipping cost because they "accidentally " shipped them the lowest priority through FEDEX. So I called FedEx and they say they can't deliver my package to my PO BOX. I ask can u please change the address to my home, they tell me they can't, that I have to get ahold of famous footwear so they can pay $18 to change the shipping label. I called FFW they told me they are not calling FedEx to change the label. That I have to wait 10 more days. I was talking with the lady and she proceeded to tell me that the refunded me the Ship charge never have I received it, then she tells me that if I want the shoes I have to order a new pair and pay for them, then she hangs up on me. WTF

They sent me a wrong pair of shoes. I wanted to send then back and they told me I have to pay for the shippment but they did this mistake. Instead of puma men's shoes they sent me kids shoes. Don't buy there!

I was at store 351 the other day, at 555 E Wetmore Road in Tucson. Everyone including the manager was professional, friendly and helpful. The manger explained that one foot was bigger than another whenI asked the question. My sales associate was Angel. He was great helping me find exactly what I wanted. They are lucky to have him as a sales associate. He even helped with training a new sales associate on the register to ring up my sale. I definitely will be shopping a lot at this location.

I bought a pair of fila shoes in a size 8, they came back a size 13, I'm like who wears this size and the size was literally posted on my order, then no return label or something to return my shoes in i had nothing so i was ripped off my money cheated as a customer, and this is how you do people never again i will buy from cuz you ripped me off 50 dollar's and i really had my heart set on those shoes what a joke and i should sue you over that!

I ordered a pair of Ugg boots on the 18th and it's already the 26th. I have not received any notification about my order. They said they would notify me after my order was in place, I never did. I now bought them again on the 26th and still no notification. I'm calling my bank. I don't want to pay for something that I am not receiving. I am not impressed with Famous Footwear. I did contact them and it says they won't get back to me for 3-4 days, what company takes that long to respond?. It's usually just 24 hours.

The shoes were delivered within 5 business days. When I picked them up, the box had no lids and was just put into a plastic bag. The bag was torn as well as the boxes were damaged. I'm glad I received my purchase but the shipping condition was bad.

I bought shoes on line the look like I have 2 left feet horrible horrible will never buy there again

Went to the Salem center mall in Salem OR and asked the manager if they sold champions and he told me he would not sell any shoes to me because I was a woman. I am very angry and am thinking if sueing due to sexual discrimination. This is unacceptable behavior for anyone let alone a manager. You need to reconsider who you hire. I will make sure everyone knows the discrimination your managers have.

I actually liked the slippers I ordered from them but they inundated me with advertising junk emails after that. At least once a day and sometimes two a day. I tried "unsubscribe" at the bottom of the email. Did not work the couple of times I tried. So I sent them an email requesting I be removed. Received a response from Nicole (2/12/21) saying she would do that but that it could take 10 days. Sent them another email requesting to be taken off their list. Got a response from Daniel (2/22/21) saying he would do that but it might take 10 days. So realizing they weren't going to do it and they were just trying to stall 'til it was too late, I decided to return the slippers. Went to a local store and they couldn't find the purchase using my email address. Funny since I had just received another email from them that morning (2/29/21). Went back home and got my email receipt that had the bar code on it to return an item. Took that back to the store and she tried to scan it. It wouldn't pull up the order. She tried to pull up the order using my email address. She couldn't find it - but I had received 3 more emails in the last two days from them. She said she was going to take me off the email list. She was very helpful and refunded my money. I still get at least one email a day from them - sometimes two. Ordering online is supposed to be less time consuming and easier. This has been a nightmare. I will never buy anything from them ever again.

I'm sorry so many people have had trouble with this company, however, I am not one of them. I ordered 3 pairs of shoes from Penneys and Belk's they were all the same shoes, different colors. Neither store had one of the colors I really wanted, when I happened up on the page of famous footwear. They had exactly what I wanted so I ordered from PayPal. Afterwards I went to reviews and thought I had been cheated from the poor reveiws, but too late.To my shock (after reading some poor reveiws)Famous footwear shoes came in 1st. They were exactly the same/right shoes and they cost less. They were above and beyond what I expected, thank you.

I would give it a zero star if I could, just got off a phone call with their customer service. I purchase two pair of shoes online and one pair arrived last week, I wear it one time to work and the other in light snow on the ground. The color on the shoe ran off on the shoe, I asked for a exchange and the customer service lady said I would need to mail it back to the corporates office at my expense and repurchase the shoe. I asked why I would have to send it back at my expense since this is a defective on the shoe. The cost of the shipping and box just to return it is about half the cost, she then said that is all they could do. Let say, lesson learned.

I would never purchase anything from them again. Famous Footwear, you have lost a customer and believe me I will tell everyone not to buy from you again.

I have unsubscribed many times. But they won't stop spamming me. Many times a day. Don't get involved with famous footwear. Unless you want to be harrassed.

Needed work shoes at the last minute and ended up on FamousFootwear and found some boots that I really liked but I needed them before shipping time would've gotten them to me so I had to go in to the store. Well they were the most helpful, I just showed them the ones I wanted from online and they got them right away.
They are very durable, warm, made with quality and just overall great. I even got a huge discount. Famous Footwear is where I'll be going to purchase shoes. Great place!

I Recently ordered 2 pairs of shoes online. The shipping was fast, no complaints on that. However, when i opened up the shipping bag i noticed that both boxes of shoes had significantly lower prices stickered on the boxes than i had paid on line during their low price "Happy Bday sale" LOL. One pair was $10.00 less and the Rockports were $25.00 less. Needless to say i returned both pairs at the Famous Footwear store located a few miles from me. AFter i returned the shoes i looked around the store. I found the exact same Rockports that I had paid $64.99 for on clearance for $29.99 LOL Never again. You lost me as a customer for good. Complete rip-off!