Famous Footwear

I ordered a pair of Nike sneakers online. They were sold out in stores. The order was placed on June 20,2020. They took a weeks or so to arrive. They were not as described. The color was off & they were too big. I shipped them back via my USPS with tracking & a receipt. They have gone around & around to several post offices & several cities. I have tried multiple times to call customer service. On hold for over an hour then disconnected. I sent an email. Was told it will take 16-21 days for them to even respond! It will be over four months before I see my refund! If any. This company is not very professional. I will not shop with them in the future.
Yes. We are all dealing with the "new normal" covid has brought. In this age of technology... no customer service rep can respond to emails from home?

I ordered a pair of Blowfish shoes and a pair of Roxy sandals. I ordered sizes I am normally/was currently wearing. I then read reviews of wrong sizes being shipped and wrong shoes being sent or taking forever and was super skeptical and regretted the purchase, but chose to see how it would go. Both pairs of shoes arrived in pristine condition, with accurate sizing and wrapped really cute! I placed my order on Friday, August 7th and the order arrived August 11th. AMAZING! Shoes are super cute and I am very happy with this place now.

I went to this store, due to the need of shoes for the Summer. They had a variety of very nice shoes, except none were in my size. I saw a sign posted stating, "Cannot find your size, ask an Associate for assistance." I did so, asking where are the wide width shoes. The Associate asked if that was shoe brand. I was in shock. I asked the person at the register and she told me they only carry wide width in athletic shoes. I was so sad and disappointed. Why do they discriminate against people who have wide feet? It's not something we can help. Aren't wide feet people customers too that needs suitable shoes? How can an Associate working in shoe store asked if wide width shoe is a brand? I would have laughed, but was too upset to do so. I just wanted to purchased a few shoes for myself.

Placed an online order last week, nothing on the website told me orders may be a week or so for shipment and the email the next day told me they shipped with a tracking # but for 10 days it said label created so I called and my order was just sitting there and told me it would be another week for delivery and gave me an excuse that they only get pick ups once a week or every other week... that is straight bs, every carrier normally stops in to businesses at least once a day or every other day to see if you have stuff going out... if there are delays the email for my order should of said so not telling its on the way with an eta of the next day.

I ordered Cliffs women's espadrilles in black a month ago. They looked great upon arrival, but once I wore them, they cut up my feet to where I was in tears from the pain. Right where my feet bent. It took 4 days of band aids and antibiotics to heal them. I thought that maybe they'd have to break in? For $70 this should not have to be. They did seem to loosen a bit, but now one shoe has about four pleats in the leather, while the other has two? Looks like two different shoes. Would never buy this brand again, or recommend it to anyone.

I ordered a pair of Nike slides(sandals for the pool) in a size 12, well a week later they arrived showing a size 12 on the receipt and a 13 on the box but the shoes inside the box were size a 3,, seriously! This is just stupid, how can you make 3 mistakes with one order? I wont return them as the reviews state that it is a waste of time, but I will post this review in every place possible, Dont order from them they are a joke!

On April 16th I ordered a pair of leather White Mountain Women's Harrington Footbed Sandals color black. I received a pair of cloth White Mountain Women's Harlequin Sandals. I sent an email to them and it took them weeks to respond. Now, they want me to return the sandals that they sent me by going to Fed Ex and mailing them with the return label that they sent me. The whole reason why I ordered the shoes online is because there is a stay at home order. They messed up my order and now want me to go to a Fed Ex location to mail them back the item that they messed up and sent me before they will return my money. They won't even send me the right shoes because they don't do exchanges. This is not an exchange. They messed up and I am entitled to the shoes that I actually ordered.

I bought a pair of Nike Tourch in pink. Turns out they didn't fit me. They didn't have a bigger size to exchange for so I asked for a refund. Had been well over two weeks and still no refund. When I call in I have to hold for over an hour for them to tell me that they couldn't tell me even I would be refunded. FedEx showed proof of delivery.
Now I'm going to file a dispute since they have the shoes and my money. This company took one second to take my money off but several weeks to refunded. I will never come back to this company. I ended up buying another pair from Nordstrom with much better service

I called to find out what size my shoe would be because of a conversion in sizes. I always wear an 8 in all women's sneakers. These were at least 1/2 a size too big. I called and was told I need to send them back, get a refund, and rebuy them. My refund will take weeks. I asked for a supervisor and was put on hold to be told no one was available and they don't make outbound calls. The rep was extremely rude. I held for over an hour just to get someone on the phone. I purposely called before purchasing to guarantee the right size, and it still ends up an inconvenience for me. I will never do business with them again. I made the preliminary call to avoid this, but apparently their staff isn't familiar with their products. The rep helping me talked over me, was rude, and basically told me no supervisor was free and when I asked when someone would be, I was told they are handling many calls and wouldn't be even after I offered to hold more. I asked for a return call and was told we don't do that. So as much as I wanted to reorder these sneakers I love in a smaller correct size, the service was so horrendous I will be returning them and never shopping there again

I made an online purchase for TWO DIFFERENT SHOES once I receive those shoes I got the same pair of shoes I made a call to customer service on March 3 to tell them that I received two pairs of the same shoes and then I was supposed to send the shoes back Which I did they receive the shoes on March 17 so I called them on March 25 to ask them what was going on with my refund the lady said that it will take additional 10 Business days for me to get my refund OK 12 Business days pass and I had to make another phone call asking where my refund was at and the lady said that when I called on March 25 the lady should've told me that I could receive my refund or my pair shoes I told her that I had told the lady or March 25 that I want my refund I didn't want the shoes so now the lady told me that she just refund me my money but it's gonna take another additional 10 days this is funny how now I have to wait more days just to get my money back because you have one job and apparently listening is not one of them so I will not be shopping With you guys ever again thanks

I ordered a pair of shoes online from Famous Footwear because they were not available in the store. They came rather quickly but they had sent me a box containing 2 different sizes of shoes. I brushed this off, was fine with going into a store and returning them, (returning the shoes in-store was the only positive customer experience I had) and re-ordered the shoes again - which never came. FedEx lost the second pair of shoes. It said delivered, but I was home most of that day, checked all around my house, and checked with neighbors. They are nowhere. I called FedEx which investigated and said to give them 24-48 hours. I called FedEx again and confirmed that enough time has gone by that the shipper should file a claim and confirmed that their trace team could not track down the package. I called Famous Footwear after that and asked for a refund and told them I had gotten confirmation from FedEx the package was missing. They refused because they have to wait a full week to do that despite the confirmation from FedEx. Any other online retailer would have issued a refund with it being 4 days past when it said it was delivered and the confirmation from FedEx themselves. This will be the last online purchase I make from Famous Footwear the experience and care for the customer has been horrid. - especially since there are so many other retailers who sell the exact shoe. I ordered the same shoes for the 3rd time now, but from Kohls this time for only $1 more because Kohl's won't make me wait a week to fix their problem. I have had good experiences in the Famous Footwear store, but don't get there often and find it easier to order online. So if there is a shoe available in the store I will probably consider it, but I will never trust ordering online from them again. I am regretting not looking around for other retailers first. I'm sure if I had ordered these from anywhere else I would either be wearing them right now or would have had the refund I need.