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They have a great selection of casual boots. Easy purchase and check out. I'm definitely looking forward to purchasing more items in the future.
I ordered shoes as a gift on December 17th for which they promptly took payment for. On December 18th Famous Footwear sent me an e-mail stating they cancelled my order due to "lack on inventory". It is now December 31st. I have sent 8 e-mails and tried to call the company 4 times (I was on hold for at least 10 minutes each time and no on ever answered on their end). I also tried the chat option on their website and it just takes you to a blank page. I have still not received a refund from them for the order they cancelled.
I love this store and people been great with me but how do they not know that something is not available then they tell me 10 days later that they don't have my item and then tell me that I have to wait two weeks for a check to come in the mail when I use a card
4-7 days until delivery is a joke and so is their customer service. E-mailed to complain about an order that didn't even ship from them until 6 business days after they debited my account. 16 days later and I'm still waiting for my shoes. Have received nothing but crickets from my email queries. I will never purchase from them again and I'd strongly suggest that you don't either. There is just way too much competition to tolerate their slow and/or nonexistent customer service. #wherethehellmyshoes
I ordered two pairs of shoes. Email states both were shipped on the 7th of December. It is not the 13th and one will be here Monday the 16th when it was supposed to be here the 13th. The other pair is stuck in label created. I get so many different stories when asking what is going on. First fedex didn't pick up. Then it has not been processed. I will not do business here again. Your customer service gives the run around. Sad part I ordered from Nike and fanatics as well as Walmart and guess what it's already here and was delivered fedex. Get your crap together and stop taking people's money. Do not send emails if it has not shipped.
Worst ever don't bother. Terrible service order all screwed up no way to cancel tied up money for 30 days
No local place to return
Awful company and policies
Not sure how they are even in business with terrible service
Never deal with this company. Don't believe this company. Cheap talk and empty promises about delivery.
I ordered a pair of shoes online and they arrived at decent time. The shoes were dirty and worn, not NEW at all. This was my first time ordering and my LAST. I would not recommend this place to no one. I paid $39.49 but the box had $19.98. I also had to PAY to ship the shoes back to them. DON'T DO BUSINESS WITH FAMOUS FOOTWEAR!
My boyfriend's birthday is September 12, I ordered shoes as a gift ahead of time so they'll be here before his birthday. The estimated delivery keeps changing and now they won't be here til September 16. Very frustrating.
NEVER IN MY LIFE HAVE I EVER EXPERINECED SUCH A DISGRACEFUL Y DEGRADING EXPERIENCE THAN WITH THE ONLINE SERVICE OF THE FAMOOS FOOTWEAR. NOT ONLY SHOULD THEY NOT BE IN ANY WAY FAMOUS, I WOULD EVEN GO AS FAR AS TO SAY THAT THEY DO NOT DOSTRIBUTE FOOTWEAR. THEY JUST DISTRIBUTE TEARS. MY LITTLE BECKY ORDERED HERSELF A BEAUTIFUL ASTONISHING STUNNING PAIR OF DOCTOR MARTEENS BLACK ANGULAR FOOTWEAR FROM YOUR LIL DISGRACE OF A STORE. NEVER HAVE I REGRETTED A PURCHASE SO MUCH NOT EVEN THE LINGERIE I BOUGHT AT COSTCO THAT RIPPED UPON CONTACT (RAND WAS NOT IMPRESSED). ANYWHO, MY ORDER WAS CANCELLED A FORTNIGHT LATER WHEN THE SHOES HAD NOT BEEN DELIVERED TO MY MULTICULTURAL CASA. I BECAME DISGRUNTLED AND DECIDED TO CHECK MY MAIL, MY EMAIL. THERE I SAW IT! THE BIGGEST DISGRACE SINCE VACCINATION: THE CANCELLING OF MY ADOPTED DAUGHTER BECKY Y SHMECKYS DOCS. NOT ONLY WAS THIS UNCONSENSUAL LIKE THE PREMARITAL SEX MY FIRST DAUGHTER TIFFENEIGH PARTOOK IN; I HAD NOT ALLOWED THEM TO CANCEL MY ORDER. FURTHERMORE, THIS HORRID EMAIL INFORMED ME THAT I WOULD NOT BE RECEIVING THE DISCOUNT I INITIALLY RECIEVED.
SO AS YOU CAN SEE "FAMOUS" FOOTWEAR I WILL MAKE A CALL TO DR MARTEN HIMSELF BECAUSE NEVER IN MY LIFE HAVE I EVER EXPERINCEE SUCH DEVASTATING TREATMENT OF A CUSTOMER.
XOXO KAREN LIT RAL MADNESS LUV
I received a brochure, in the mail, with my daughter's last name & my address. It was about their reward program. I don't have a reward program with them. First of all, they were going to project blame onto my daughter for what they did. No matter what she has done, in the past, she would not give my address, with her name, phone number & email address. They treated me extremely rude & refused to take my address off the account, after 5 calls & I will hear from their department in 3 days. I went on Linkedin & blocked them. They were fishing for my information while letting me think it was my daughter. They are getting reported to the FTC. A SCAM! No, purchase brought!
I bought 2 pair of shoes and sent back one. They were unprofessional with the return and took almost 5 weeks to find the order and start the process on the refund witch saddens me because I liked the company before that. I would not suggest anyone do business with this company because if you cant get the business aspect right it's not cool at all.
Me encanta esta tienda me atienden muy bien todos mis zapatos y chancletas me los compro hay de muy buena calidad la verdad me encanta muchÃsimas gracias
I ordered sneakers - it came to $48.99. - they did not fit - I returned then and received a refund only after I was able to provide them with the tracking and proof that it was signed for and then I only received $41.99 as a refund - I questioned why the deduction and am still waiting for a response and it's been 2 weeks - I will never order from them again
The sales people are pushy, returns are a nightmare. I returned shoes I paid $60, Lisa the store manager in Asheville, gave me $50 credit because the shoes I returned were now on sale for $50. Ripped off for $10
I went in to famous footwear at the round rock outlet mall and purchase a pair of shoes for my son. The shoes unfortunately didn't fit, so I sent my young adult children back to return for bigger size. Of course they don't have it, so I told the kids to do a refund. My original purchase was made with a debit card, so since my kids didn't have the debit card the money was placed on a gift card. I just feel if you pay with debit or cash and you return you should be giving back your cash not a gift card! I don't pay with a gift card! Regardless if it was a debit card or credit card or cash it's all money!
I ordered a pair of Clark shoes from Amazon, which were shipped from Famous Footwear. This was the second purchase of Clark shoes I had purchased from Amazon via Famous Footwear in about 4 months. Both pairs came within a short time frame, were packed very well, and fit me very well. I already had a couple pair of Clark shoes, so I knew my size and was confident in ordering online.
I now live outside a very small town in WI, instead of in a city of 350,000 with malls, so I will have to rely on online shopping for many things. I would have no problem ordering Clark foot wear from Famous Footwear again.
I ordered a pair of shoes through the store to be shipped to my house. The wrong colour arrived after 2 weeks. The lady in the live chat was very unhelpful. When I complained that her solution to "go return it and reorder the same pair" was not good enough. She kept trying to end the conversation. At one point she tried to end the conversation with "bye bye", and when I asked a question, she stopped replying.
THaNkS mArY.
The manager of this store at the south outlet premiun mall called Kevin (his work atnight) is very arrogant and rude I never go back to putting my feet in this store again. I was mistreated, me and my boyfriend was in choked how this person treated us as costumers. Never recommend.
I ordered two pair of shoes online, and only received one after over a month. Then they overcharged my credit card for the one pair, denying me the sale price that was posted at the store. If you want ripped off, go here. Greg B.
