Famous Footwear

We ordered in store to our home (We live very far north) the service in store was amazing and we were assured the shoes would be shipped within a few days. Three weeks later I call and wait on hold for a half hour to be told that the order was cancelled and now that I had called they would refund me within 10 business days and then she hung up on me. I'm severely disappointed and quite frustrated with the customer service not informing me that the order was cancelled or unavalible because now all the colours are sold out and I have to start my search all over. It's a huge hassle.

I recently placed an order on July 16th and according to my transactions, the money was taken as soon as I ordered. I then called back because I no longer needed the shoes I have ordered and they told me there was nothing they can do for me once the order is processed. Mind you, that I have not even received a confirmation email. They said Oh let's send one now! Kinda shady to me, anyways I thought well since I cant cancel it might as well just wait it out. It has now been over a week and I still have not received any type of email that it was processed. Now I can not find their phone number or get on to the website! I WILL NEVER ORDER FROM FAMOUS FOOTWEAR AGAIN AND HIGHLY won't RECOMMEND THE FALSE BULL$#*! $#*! AS WELL! It's unfair how some sites get away with this for people who work hard for their income. I will be contacting small claims court and all the higher authorities who I can to get this dealt with, I won't LET THIS SLIDE!

I had an absolutely horrific experience shopping at famous footwear due to an employee that works at the st. Louis premium outlets in Chesterfield.
The incident happened Saturday when I was shopping with my neice and I overheard an employee named Jennifer, who later said she was the manager of the store, use the N word and also absolutely reeked of marijuana.
I don't know what sort of employees they hire there but I need to find where I can report this incident because I imagine this is not the kind of behavior that's tolerable at this place of business.

We normally love Famous Footwear, but I was in two weeks ago to purchase ONE pair of $70 shoes for my son. The employees were trying out a new handheld device to process payments. Swiped my card, transaction never finished on the handheld (or so they thought), so they switched me over to the regular register. Now it's two weeks later (and I've called their customer service twice), and I still have two separate charges on my bank account for the exact same amount on the same day. And now I'm told they can't find the second charge in their system. So now I'm off to call my bank to submit a dispute. AGGGHHH. So frustrated.

Went to buy snow boots for my grandsons! The first store the employee was wonderful and helpful! They only had a pair for one, she contacted another store and had the other pair set aside. We paid for the first one and went on to pick up the next pair! The kid behind the counter must have been very new and left the cash register to find the manager - she came out and was very rude - could not return the first pair and then buy the two pairs to receive our $10,00 coupon! Minnetonka Minnesota your employees need help! Do not talk down to your customers! Plymouth Minnesota - thanks for being very helpful!

I have been working at Famous Footwear for a few months. I would just like to clear up that if you purchase shoes online you can return them to any store if need be. Return policy is within 60 days of purchase and cant be worn outside. If you would like free shipping you can come into a store and let an associate know which shoe youd like and we can get you started as a rewards member which will get you free shipping to your house and you start earning points towards money back to use in store and you get better deals and coupons. Also being a rewards member allows us to keep track of your receipts if you ever lose them! Happy shopping!
I rate this a 4 because I personally try to make every customer happy and satisfied but the upper management has definetly put me through hell and dont know about continuing my job here.

I went to a Famous Footwear and selected ship to my home/work selection because they didn't have my size in the store. I waited and waited and still after 2 WEEKS my shoes hadn't even shipped. I called customer service and cancelled my order all together. They said the only thing they could do was write me a check and send it in the mail. I finally got my check in the mail 3 weeks after I called, which is absolutely ridiculous. I will NEVER shop there again. Not worth it and a horrible experience.

I had a simillar experience at the famous footwear in the Gateway Shopping in Frazer, Pennsylvania. I was met outside of the store as I was exiting my vehichle but a white male with dark glasses on. He stared directly at me and even turned around as I entered the store. I was not greeted when I entered but, boy was I followed and watched and the associates stood at the ends of the aisle. One entered and pretended she was shopping another came stared in my face and asked if I needed help. This went on the entire time I shopped. Additionally, there was this obnoxious male intently watching and more than likely recording me while talking very loudly in spanish into his headset. While all this was going on the white woman and children were able to shop without this type of harrasment When I went to the register there was no one to wait on me although a white women followed me to the register and stood in back of me (security). Finally after having a discussion with the male security person one of the associates finally came over to wait on me. The first thing she said was oh so you decided to take the initial two pairs. Another associate had tried to get them from me and take them up front. When I asked another associate while shopping about a particular brand of shoe, even though she was wailting on another customer she was going to escort me back to the shoes against the wall while indicating that they were not on those racks(meaning the clearance rack). I chuckled to myself it's not as if this store coud be classified as a high end shoe store. The implication that a 39.99 dollar shoe was beyond my reach. Well when I finally arrived at the register there was no one to wait on me although there was a security person who had tailed me to the register and stood behind me. While I stood there the associate was talking to the spanish speaking person although at this point his loud obnoxious conversation had finally ended. Well, I was asked if I had a rewards card. I said no not with me. I was than asked for my surname I asked what for I was told so that she could look it up to see if I had any points. This is strange because when I've shopped in Exton or other retailers they ask for your telephone number. She then asked for zip code. Than she asked for my first name again I asked why. She said, that there were five people in that zipcode with the same last name. So, I gave her my first name. Then sh started on my address yelling my full address across the store. I asked her why did she need all that information because I knew that none of the other five people with my last name had my first name. She then instructed me to tap a green button indicating that this was the correct address. All the while the hispanic/latrion person was punching information into his devive with another female standing along side of him making sure he got it all. All of this for a 32.50 purchase needless to say I will not be shopping in famous footwear again. It's no wonder these brick and mortar stores are going under and no wonder there is so much identity theft. Oh, I was not even thanked for the purchase and then another other the workers who was pretending to shop followed me towaard the door so I stopped so he grabbed up a pair of shoes and asked the clerk to put them on hold. He felt foolish so he lowered his head and left the store very quickly. When I said that this ordeal was like tryng to get out of the country or better yet into the country. I was told nastily by the associate that she was only trying to save me some money. I wondered was it her money or my money. By the way after all that I was told that I had not earned enough points for a reward it would be the next time. Whats strange is that the associate at the Exton store told me the same thing the last time I purchased shoes at that store.

I have never experienced racial profiling in my entire life until today. I am a very distinguished member of society, a public servant, a Woman of God and I carry myself accordingly. Today while shopping in this store I was followed by the Assistant Manager Sean and his one Associate. The Assistant Manager followed me from aisle to aisle asking if I needed help more than a couple times within a 10-15 min time span, disregarding my reply of "No Thank you". When I stopped in an aisle to try on a shoe, I would find him at the corner of that said aisle starring at me and then walking away once detected stalking. Upon eye contact he began circling around me again passing my aisle on both ends. When I confronted him, asking him if there was a problem I was told that this is the way that Famous Footwear provides Costumer Service. I have been to several of these stores and never experienced anything like this before.

I told him that I felt harassed and uncomfortable with him following me and standing in the aisles starring at me. He then told me that if I had a problem with it that I could leave. Afterwards, he walked away and sent his female associate to stand in the aisle and watch me. She pretended to be straightening out the boxes, making sure they were all perfectly symmetrical. I then asked the woman if he had sent her and she replied saying that she was just doing her job. She then walked to the end of the aisle and looked at him with shrugged shoulders and big eyes, a look of confusion, as if she had know idea what he wanted her to do.

I was the only black woman in the store and the only one being followed, regardless of the fact that there were almost 10 other costumers there. When I asked for the corporate number to report the harassment I was given the wrong number. The Assistant Manager was very brute with me and threatened to kick me out of the store if I had a problem with being followed. I was profiled from the moment I walked into the store as a black woman with a bag who might steal something and treated as such. This grand display of racism is unacceptable. I can't feel free to walk around this store and shop without being followed and watched? Are no colored people allowed in Famous Footwear of Anchorage? It saddens my heart to know that this mans heart is filled with hate and prejudice, but it is also a wake up call and a reminder that we must stand up against the double standard of morals and for the repeal of those depriving human beings of their privileges and rights. I felt extremely violated today as human being, as a member of this community, and as a woman.