Famous Footwear

So unimpressed. I placed my first order for a pair of shoes that were on clearance but showed still available in my size. I kept checking back to find for almost a week that it hadn't shipped yet. A day later they email saying my order was canceled due to low inventory. I complained and they said I should place my order again. Then I see thesame shoes advertised on their website for $2 less so I ordered again and it showed stull available in my size. Kept checking again and emailed because it hadn't shipped yet. They told me it hasn't been canceled but the shoes are on back order so it may be a couple weeks before they ship. No email saying they would be linger to arrive until I complained. Then 2 days later they cancel the order for the second time. When I complained again they just sent a discount code. Definitely not buying from them in the future. If I could leave zero stars I would have. I would have waited for the back order to ship.

My card says customer since 2016! I've purchased a lot of shoes from Famous Footwear both in store & online. There was only one order in all the years & tons of shoes that wasn't right. I ordered online but when it arrived it was the way wrong pair. I took it down to my local store & in no time my order was corrected & the right pair was in my doorstep in 2 days. I've never had to call customer service, but the employees in my local store are very helpful every time I come in. I love this store & love the points I earn for free shoes & accessories!

Selection of shoes is pretty good, got some nice brands to chose from. But all I was trying to do was exchange two pairs of shoes and waited for 20 minutes for it all to get transacted correctly. So frustrating.

I used to find great shoes, especially Nikes and loved getting the Buy one Get one 50% off but now they have a poor selection and exclude all of the actual shoes worth buying. Journeys and Foot locker have better prices!

I placed an order on famous footwear and they canceled it then told me I canceled, which in fact I did not. I've been shopping here for years and they have completely lost my trust and money. They suck the end.

Wtf? Bad bad joke?!?! I want my money back! What does this mean?!?!?!?!?!?!?€!?!?!?!?!

Luv the look & feel, reminds me of The Jetsons moonboots. Lol
Runs snug which I like for snow without extra sox bunching up because of 20° below conditions & made tough enough, high enough expected in NH. Nylon w/ nice flat soles that would grip & last. Furry inside blk w/ brown details. Round toe so comfy in length for true to size narrow width w/ great loops & matching cute coated laces for snow, ice.
Worth every penny, yes but on sale for sure helps. Feels safe on snow or ice much lighter than workboots or leather that peels off after 1 season.
Lasting investment highly recommended

The Sales staff is welcoming and helpful! They made my returns easy and stress free. They were helpful in helping me to find the right "fit".

The customer service is terrible in the store and on the online. This is not the first time that I have ordered boots and they have canceled them without notifying me. The boots on the internet are shown as available but they said no longer have them in stock.

I wish ZERO STARS was an option! I have placed an order online and they say my shoes are delivered and yet they aren't. This is now the 3rd time this has happened. I have spent numerous hours on the phone between FF and FedEx and its always FF with the issues. Called customer service and they blame it on FedEx. This last time I ordered UA shoes and boots. Shoes show up and boots don't. According to them "both shipped and were delivered". Clearly by the picture they took you can tell their is one pair of shoes in the package. Talking to customer service is like nailing jello to a tree. They don't help you@ all, blame it all on FedEx and when I asked what they would do besides refund my money (that I have to wait over a week to even hear back) their response was oh we can give you some reward points. Why would I want reward points from you people when I'm never ordering from you again? This company is useless, doesn't care about it's customers, doesn't want to own up to the fact that they screwed up multiple times and clearly they have extremely dense people working for them. I can see this happening once, not a problem but 3 times? RIDICULOUS! I have no other issues with any other company that uses FedEx! Thanks FF for taking my money immediately, not delivering my shoes but saying they were, and then making me waste my day trying to figure out where my shoes are. I was a years long customer and spent a lot of money here but I will no longer waste my money.

I saw the promotion sale sign on their window just outside of there checkout and I entered the store because of that promotion. Sale sign was spend $75 get $15 off, $100 get $25 off and spend $125 and get $30 off. I spent $125 for 2 pairs of shoes and they didn't give any single penny discount. I talked with them and they told me we don't have any promotions. I showed the promotion sign hanging in the window and sales associate told me he doesn't know anything about that.

The lady working the Huber Heights, Ohio location was very disrespectful. My grandmother needed help with a shoe, and she eventually decided to order them online, and the lady working walked away sarcastically and shrugged her shoulders. Also, this store didn't have a single shoe that fit my brother and he was a size 7. Whats up with that?

Ordered a pair of van platforms. Opened them and they had red stains and grass stains all over them! Luckily I was able to spray it off with Spray And Wash but they should have never sent them in such condition!

My 4 year old son and I love going into famous foot ware. FFW always has great deals where everyone in the house walks out with at least 2-3 pairs of shoes they Iove! We'll be going back again!

I buy all of my footwear at famous footwear. They have a wide variety of everything and if they don't have my size they order it for me and it arrives at my house a few days later with no shipping charge.

In 8/6/2023 we went shie shopping for school they, didn't have my son's size. So the sale lady recommended to order them for home delivery. So we did that as soon as we went to the cashier. She made me a ugly face because of my home order. I guess she didn't know how to put one so she had a hard time. She had me waiting until I told her if she was going to take care of me, if not to go somewhere else. So she made another ugly face and she didn't honor my coupons because I didn't have one but thats how I received it. I couldn't buy it with the coupon. She didn't even thank me or anything. I felt very disappointed because of the coupon and the customer service. Next time they do me something like this is. I am going to talk to the manager right away. I feel so disappointed. I couldn't get the coupon.

I recently purchased six pair of shoes for my grandkids with a coupon that was $30 off of $120. When 3 of the shoes arrived, I noticed that they covered up the clearance sticker so I uncovered it and realize that I was charged between three and five dollars more than I would've been charge that I shopped in the store. I think this is unfair And I would not be shopping with them online again.

I recently went to the Famous footwear store in Washington Township, NJ. I was truly amazed at the attention and service given to me by the Sales person, Kay.
She is definitely an asset to this company and I just want to spread the word about such a rare commodity.

I love the coupon deals and they have really good shoes in nice condition!