Famous Footwear

Ordered shoes for my grandson. They canceled order said to try again Ordered again then canceled again. I then called customer service where another order was placed received order number. Guess what THAT ORDER WAS CANCELED TOO! Meanwhile the deduction for the purchases have been deducted from my bank account. I am so tired of companies taking advantage of people. What's really sad is that I shopped at Famous Footwear when my daughters were little over 30 years ago. It was a reputable company a company with integrity. Sadly these companies let algorithms run there stores and now these companies are GARBAGE. Stick with Nordstrom's Macy's or even Kohls at least with them you can receive customer care immediately. FAMOUS FOOTWEAR I WANT MY MONEY

Simply put, I ordered two pairs of different style hikers from the site (not the US site) and never got them. Waited and waited for weeks, order status said processing and then when I emailed them and waited yet again for a response, was finally emailed back and told my order was cancelled due to some auditing check, whatever that means. Ridiculous customer service. Spend your money with a far more reliable company. I will say I got my money refunded however they will not get my business again. Nothing famous about this company. LOL

So my mother ordered me shoes for christmas we open our presents early every year so i opened my shoes and i got two left feet shoes and to make matters worse they were different sizes and when we called so we can try to have someone explain she was very rude and didn't even try to help in the background of the call we could hear employees talking gossip about customers.So please if you get shoes make sure they are they right ones.

I ordered shoes at the store in phoenix AZ, they sold me an online order that had to be mailed. 5 days later, I received an email that they were unable to fulfill my order due to inventory. An refund was supposed to be issued in 1-3 business days, however, 2 weeks later, still no refund and the holidays are here and I am unable to use the refund money for a gift that I never received. The stores will not help. They say to call the customer support number. I have called every day and can not get passed the 50-70 minute wait time on hold, which increases as I wait. I have emailed them nonstop but the emails say that they will take5-8 business days. But that was 2 weeks ago.
I literally have no idea what to do anymore. Why would they even sell me a shoe that wasn't in stock. Quick as heck to take your money, but they take for every to refund it.
EDIT: just got a hold of a customer service rep after waiting 40 minutes: they said they have to send a check which will take 2-3 weeks to arrive! Which is well past the holidays and I'm screwed. They are unable to credit it back to my card. Never shopping with them again.

My wife and I closed out an account at Famous Footwear because of a negative experience we had with a return at the store. We called Famous Footwear to payoff and close the account. The representative said the account was paid in full and we would not have to do any further business with them and closed the account. The next month they charged us a late fee. We called them on 11/5/2021 to dispute the charge and they were VERY rude especially the manager Misty! I will never deal with Famous Footwear or Comentity Bank ever again! Terrible service!

Famous footwear is holding my refund hostage AND tried to adjust the price of the item AFTER the return reducing the ammount to be refunded. They even tried to tell me they keep the sales tax. It's been 15 days since they received my returned item which I sent back immediately because it didn't meet my expectations. I'll update this review when I receive my refund, but I doubt I will shop online with Famous footwear... if the refund is complete and correct I might still shop brick and mortar... it's not looking good though so as of now no way do I recommend Famous footwear

I'll start off by saying I really actually really love the boots I ordered they are beautiful, but the shipping is horrible. When I ordered them they said it would come in a week. It was actually shipped out a few days after I had ordered them. After a week it was not here and it said it would come a week after. Following the next Monday, it still was not delivered. I was tracking it online and for 5 days there was no recent change of location. I called the place and they said it should come the following week. I was really upset and thought they just would not arrive at all so I messaged them on Twitter and Instagram. After that, the boots were delivered in three days. In total it took about 5 weeks for the boots to get delivered

So I ordered 400.00 worth of shoes for my sons. I've never done that in my life. I receive an email saying sorry we missed you and then an hour later it shows delivered. I look outside nothings there. I call customer service and now it's a waiting game. I will never ever do this again.

I made the mistake to order boots from famous footwear online on 9/9/21, it says 4-7 business days for delivery but it is now 9/28 and nothing! I track the order and it's been in Chino since 9/18 and hasn't moved! I wish I would've looked at the reviews before making my purchase! ‍‍ I will make another review on the boots when I receive them.

Men's offerings not 20% of floor space, shelves empty, no medium sizes available, staff non-helpful if you can find them. Not a viable company long term, at least not as a retail store. Complete opposite of say Sketchers locations.

Will never order again from famous footwear! Horrible customer service. Package was supposed to arrive in 5-7 days but literally took 27 days. Arrived at usps depot 1 hour away in 5 days and sat in warehouse for 22 days. After 10 days I called usps to see if I could pick it up they said call sender to authorize pick up. After 4 phone calls getting hung up on and transferred over and over famous footwear said they can't do anything even though they just need call usps or change authorization online. Finally received package after a month even though the package was less than an hour away in perfect weather.
I will NEVER order from famous footwear again!

Promised 4 day shipping and is now 10 days and still no delivery. Response from famous foot wear is essentially non existent. How long should a customer wait?
Fed Ex says shipping is "pending" I've learned my lesson. If they don'have stock "never" order stock from another location.

Famous footwear has the best deals ever, the quality of the shoes are great. I'm happy that they now offer credit in store.

100% recommend this store for the whole family.

The policies here are ridiculous. I don't know who came up with the idiotic idea to not be able to help the customer change addresses and shipping details. They can't change your address, they can't cancel your order and they are programmed to say "unfortunately" this, that and the other. The company leads are incompetent. With much disrespect y'all online service is trash!
Marilyn Westmoreland

Kylee and Kimberly were so helpful. I would highly recommend this store just to meet them. Town Center Jacksonville Fl store.