Famous Footwear

I love Famous Footwear because it's always clean, helpful staff, and they always have everyone's sizes in the store!

Placed an order for 2 pairs of shoes. Received 1 pair a couple days after and have never received the second pair. At the time of purchase used a bogo 1/2 off and a $10 coupon. My son did not like the shoes received and we returned the pair to the store and inquire on the 2nd pair. We received a tracking number to go to fed ex they didn't have any tracking information and had us contact famous footwear to contact them as well to figure out where the item was picked up. Called the online to let them know and either have the item shipped or canceled. Kareem canceled the order and then when he told me the refund price and it was different then what the store said I should get and when adding the 2 totals together I am being shorted $44.44. Asked to just have the shoes sent and because he had already processed the refund he couldn't send the shoes. This is a big moment in my sons life and that money could be used for his other needs right now.

I went shopping to buy running shoes at the outlet mall at the Outlet Mall located at ******* Grant St on June 17,2023 at approximately 10 am. I drove from Longmont as I believed the Outlet Mall would provide more of a selection. Suffice it to say I went into four different stores; three chose not to greet or assist me-one of whom simply stated they no longer make running shoes my size as people are now growing taller. I am a 5 ft tall male and have to wear a woman's shoe size 7.5. I happened to see some running shoes in the Famous Footwear store, so I gave it one last shot. I was greeted immediately by a clerk named Dharma. She was friendly, professional, and knowledgeable. Dharma assisted my search and directed me to the right location. I instantly located, not one-but two brands of running shoes that would fit me. So, I bought them both. Again Dharma provided me with great customer service. She had quickly and efficiently solved my issues and did so with a friendly smile and professional attitude. Additionally, there was a young male employee (name unknown-I forgot to ask) whom I noted upon entering the store was busy stocking and greeting customers. I spoke with him while I left and observed he was diligent in his work and also greeted customers in a helpful manner. In closing, I hope to demonstrate that not all stores are created equal. Famous Footwear (store no. 3604) had appropriate stock and great personnel. They were rewarded with two sales (instead of one) and I will definitely go back there again! (I can't say the same for the other running stores).

Ordered Sneakers contacted Customer Service Useless. They dont care at all. Famous Footwears the Worst Company I ever delt with. Now I never got my Sneakers so I'm hoping to get my Refund but knowing how bad the Company and Staff are And there Terrible Customer Service is I'm Not expecting Good things. My satisfaction will be when this Company goes out of Business. I'll be Happy. I have No pictures or Video because I Have No Sneakers I Ordered And Paid For...

I placed an order for 3 pairs of Nike shoes I received an email saying it was canceled due to limited stock so I go back online and they have the same shoes in my size online. I called customer service and they say I don't know why your order was canceled because it's showing we have those in stock you can order again. Now why would I want to do that you charged my card and you want me to do it again and take the chance it happens again... No Thanks! If I could give zero stars I would. They charge you than cancel the order for no reason..

My wife ordered a pair of shoes from their website and after she got the confirmation email of the purchase I noticed that it had the right picture of the shoe she wanted but not the right name of the shoe. So when we went to cancel the order within 5 mins after the purchase (by phone) they told us they couldn't do anything about it, even though it's their fault. I found out later that alot of their products on there had the same thing going on with the wrong picture and description of the shoe. We're now waiting on the shoes to come in the mail just to turn around and send them back with an eight dollar shipping fee. Time and extra money it cost us to shop here, never again.

Was told I would receive a gift card by email but never received it. It was not in my spam or blocked emails as they said it might have gone. Verified to them my email address. Issue not resolved.

Ordered sneakers for my grandsons for Christmas. FedEx delivered them to the wrong address. Called FedEx they said to call the store, called the store they said to call FedEx. Well, store said I would get a refund in 12 days. A month later I called back again and finally was issue a refund. Decided to give it another try and order 2 sandals and 1 sneaker for the grandsons again and I received one sandal and one ugly crocs that I did not order. Called the store and gave them all the info on the crocs, order number, name and address of the person who they belonged to. 2 days later I get an email that they were not refunding me for the one sandal and the sneaker I did not received and was instructed to put a claim with the police if my packages were being stolen. I even told the person on the phone I have cameras and that no one was stealing my packages that the first time it was FedEx mistake and the second time it was their mistake. I lost $30 but they lost more. And I'm not returning the ugly crocs that customer in Texas is waiting for. Shame on famous footwear

I wen to famous foodwear for 2nd time on 2/26/2023 to buy a pair of sneakers I was very satisfied with the attention provided by Juan and Justin reason why I giving 5 stars review. I went to the same store #3282 in Hialeah and was all the contrary the two employees provided me a very very bad customer care. Thanks Justin and Joan you guys made the difference Way to go.

I will never in my life order from them again the worst place ever never in my life I would purchase from them again

I purchased Madden Girl boots from my local Famous Footwear on October 23rd. They both split down the middle two months in. Tried to return or exchange the shoes with a bank statement (I didn't have a receipt) and was turned away and told to call Famous Footwear. I did and had my shoes returned by the company because they were "worn" and told to contact Steve Madden. How the hell was I supposed to find a factory defect without wearing them? Mind you, this was after contacting them a total of THREE TIMES! THE FIRST TIME I CALLED I WAS TOLD I WOULD RECIEVE SOMETHING IN RETURN, ONLY TO BE TOLD BY A DIFFERENT REPRESENTATIVE WHEN MY SHOES WERE RETURNED THAT I WOULDN'T GET ANYTHING! I'm so flabbergasted and disgusted with this entire ordeal. Truly horrible. $60.04 WASTED!

I returned items and have received no refund - even sent them tracking info that shows they received the items over 2 weeks ago and still nothing - no one has even gotten back to me! I think this company might be a scam.

I ordered shoes in store for my son for Christmas. In store the address was reviewed and confirmed. Somehow, it was switched to an old address after I left. I called the store and the employee remembered me. Remembers the address confirmation. Couldn't understand how it reverted back to the old address on file. It was now customer services job to figure out what to do. The shoes were not returned. I spoke to a rep and was told her supervisor would go over my claim and I'd receive an email. The email stated that records showed I paid with a debit card, so they would be issuing a check. To the address the shoes were mailed to! Why?! If the address was wrong, why would they issue a check to that address?! I replied it didn't make sense to send it to a wrong address. Got an email back saying to allow up to two weeks for it to arrive. If it doesn't arrive, I can call back and they'll do a stop payment. Allow two weeks for it to process, then they can update the address. Still doesn't make sense. Reverse the charges, makes sense. Getting the correct address to mail the check to, makes sense. Making me wait over a month, then getting the right address makes sense to them?! I argued back and forth through email for a total a five emails. Each time a different rep saying it's policy?! To issue a check to a known wrong address? The issue was an incorrect address. So they issued to said wrong address and will use the correct one after we all waste time. My son has already returned to California. He didn't get his shoes, and I'm out over a hundred dollars. All I wanted was the funds reissued so I can purchase again, and send them to him. I will NEVER buy from famous footwear after this. When/if I get my money back, I will purchase his Doc Martins elsewhere.

The worst service at the famous footwear on Fairmont and San Houston Pkwy in Pasadena Texas. Gabby shouldnt be working there. We were literally about to make a purchase we were in 10 minutes before 6 and we knew which shoe we were needing and just as we find the shoe and were just making sure it fit right we were unable to make the purchase because it was 6pm and they were closed. Gabby said it was time for us to leave and she literally held the door open. So we left, I've worked in retail before and I've been to stores right before they close and never have I seen anyone get kicked out the way we did especially when a purchase was going to be made. I do understand the store is closed but we were almost done. We know people want to get home to their families and I know they are tired, I work too in the medical field but no way to treat anyone like this. We always go to famous footwear for our shoes first unless they dont have the shoe we are wanting but thanks to Gabby I think it's time for us to find another shoe store. I dont think a few minutes to make the purchase was going to harm anyone.

This is the worst place to buy shoes online. They did not ship for 4 days after the purchase Promised 7 day shipping and now tracking says it will come 5 days later. SO 18 days for shipping?!?!?!? Who runs this place must be a bunch of lazy managers not keeping track of shipping promises.
Then they will charge for return shipping?

I placed an order, waited a month with no ship notification, contacted support, received return email saying my order was cancelled, contacted phone support, waited for 30 minutes on hold, service representative hung up on me.

Used to shop here but they now close even earlier since the Xmas season started (now that's logical). The one in Leominster is open til 6pm. Unless you are a kindergarten teacher or retired - most of us are not even out of work yet! Ridiculous. What are we 5 yrs old? Probably a Covid thing - no staff as no one seems to need to work anymore. Sadly I do … I like to eat now and then.

This is one of America's worst businesses! There is zero customer satisfaction and managers are not interested in resolving problems related to quality, shipping, returns, credit, or refunds. Do not do business with Famous Footwear!