Famous Footwear

Idk how theyre still in business. Shoes I wanted are online only. No ship to store option. Shipping costs $7.95 and its SLOW. Shoes finally arrive, dont fit. No option to exchange. Return shipping costs another $7.95. Site states you can return in store, but no bar code or instructions are provided for employees. Took two associates 10 minutes and endless scanning to figure out how to return the shoes. No offer to find anything comparable in store. No offer to ship shoes to store. My only option would be to pay for shipping yet again, wait another 1.5 weeks for FedEx delivery, and pray they fit this time. No thanks.

I purchased a pair of Nike's for my 6 year old. Two days later they started ripping. I called customer service to replace them and was told I had to call Nike directly?! Called Nike. They kinda laughed and said they didn't sell us the shoes so they couldn't replace them. That's what I told the rep would happen. Go to footlocker-or anywhere else.

There website is not true information, they did not have the shoes in the store that was listed on there website. All there shoes were fake and rip offs. I was truly dissatisfied and disappointed. I am truly not satisfied with the quality of the shoes you sell, especially being fake and still costing a lot of money.

I ordered a pair of shoes from famous footwear paid for it with a credit card accidentally put the wrong mailing address they refused to give me a refund or to change the address so my package could be delivered to the right address please do not buy anything online at famous footwear they will steal your money and rip you off

Famous footwear sells great quality shoes that are fashionable for almost anything that you wear and can have you in a great mood leaving you to not have a bad day. Although I would like to point out that some of the adds the children or the adults or anyone in there adds creases there shoes encouraging others to do so Bringing me to say that I believe that famous footwear should advertise if possible crease protectors. People who purchase shoes shouldn't carelessly crease the perfectly fine product they have bought with there hard earned money. Overall this leads me to say that we should see more of crease protectors, thank you for letting my write this review and have a great day.

This place made me scramble like an egg, get folded like an omelet, and boil like a casserole. I went to this place in search of a new pair of Demonia platform boots (my ferret ripped up my current pair and I can't be seen wearing sneakers so). First of all I felt like the employees, who all looked like preppy teenage girls getting ready for a hot girl summer, were judging me because I am goth. I am NOT a fan of judgmental people, I believe judging somebody for who they were born to be is beyond worst than robbing a bank. So I didn't bother to ask them for anything because of the looks they gave me. The looks they gave me were dirtier than my stepmom's minivan. I went looking for the platform boots on my own because I don't talk to no-lifers like them. Emo life or no life. I looked in every aisle multiple times, and spent over an hour looking. But I was unable to find them, which proves that these preppy teens are over here discriminating against us goths. This made me so upset that I went to the back of the store where the high heels were, and where nobody else was. I mix matched ALL of the high heels in that aisle out of pure rage, my ADD, and my scoliosis. After I got my sweet vengeance, I trotted out of the store with glee, hoping that these poor, unfortunate souls would learn to not discriminate against goths.

Disappointed. I ordered sandal on 05/20/22/. I still haven't received them. They took my money and didn't sent my order. And don't answer t my messages.

When I placed my order they didn't give me any of the promotions, so I called in on the main phone number, where I was told they cannot do anything "because it is my fault I did something wrong when I placed the order". I've never been treated like that when I've called somewhere to ask what happened. I shop at famous footwear quite regularly, too regularly in fact. I cannot believe that is the response I received. I said I'm not sure what I could have done considering I've never had this issue before and was told "I'm not sure but there's nothing I can do for you now". "Have a great day". I'm just surprised.

What up with them not canceling transactions I tried right after I placed the order being new to the site an couponing I was just trying to get the best deal I understand I hit order but I was not trying to now I have to wait until the send me shoes to send them right back when we could have avoided all that. They are the worst company I have ever dealt with being new to the online shopping they made my experience even worse I hate then I will not recommend them horrible people that work there makes a horrible company STAY AWAY FROM THEM IF NOT MAKE SURE U READ FINE PRINT THE SUCK

While it is common practice for retailers to hold your money for up to ten days after the returned item is signed for at their warehouse it seems that they for some reason are not happy about doing it. I will never buy on line from Famous Footwear again and may never set foot in one of their stores either.

If I could give zero stars I would. I will never buy another thing from them. I am trying to get $70 returned to me and they refuse to return it, says my bank has a hold on it. For over a month now! Don't buy or deal with these people, very unprofessional

I ordered a pair of Sperry Top Sider Women's Syren Waterproof Duck Boot from Famous Footwear as a promotion for signing up for their Rewards Credit Card. I wore them yesterday because I had rain in my area. Wore them 1 time now, 1 time.
When I got home at the end of the day and removed them, the back panel (that should be leather) was a thin vinyl product that was peeling after 1 days wear.
I have Sperry products - had them for years and will have them for years to come because they are made to last and made from quality leather.
Famous Footwear is clearly selling "knock off" products in their store and are misrepresenting Sperry's good name.

Your shipping prices are ridiculously high. Then you charge a restocking fee. Poor customer service!

Train customer service representatives to be helpful in any way to resolve issues. If you have to buy from them just do it in store because if you have any issue with shipping they are unable to change address, cancel or amend an order at all. Spoke with two reps over the phone and both were rude, unsympathetic to the issue, and entirely unhelpful. I used to buy from them a few times a year and this was my last purchase.

My daughter and her friends went inside to look around while they waited for me to pick them up. They were being polite and not loud. After a bit they decided to sit down. The worker that had been eyeing them the whole time immediately came over to them and asked if they were looking for anything in specific. They told him they were just looking around. He told them that they had to leave because they were not buying anything. He proceeded to kick them out and left them in the very cold weather. This was ridiculous.

They lie about when they shipped
They lie about the length of days you will receive your product
Everyday it changes after each day they say they shipped it and the day u will receive it
The are not honest

Horrible customer service they are not Informative and been waiting on my shoes for a month they use fedex tracking is slow and not accurate they won't even let me cancel my order do not buy here so frustrated with Famous footwear