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Fairy Season has a rating of 2 stars from 1,128 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fairy Season most frequently mention customer service, poor quality and free shipping. Fairy Season ranks 1859th among Women's Clothing sites.
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I ordered two items on 12/19 and although I paid for the items immediately I have not heard another word from this company. I can not track the order as it was free shipping and they don't provide shipping info. I have tried to contact the company through e-mail and they do not respond. DO NOT ORDER from this company. They take your money and RUN!
This is a terrible company to do business with and I will never again buy from them or support them in any way. I bought shirts from them on December 10th and instead of the free shipping, I paid an additional $9 for shipping to have them here by 5-7 business, per what their site promised. It was January 3rd before I ever received the items. I asked for a refund of the shipping and they are dancing circles with their response to my Paypal dispute. I would send the items back for a full refund but I don't trust them to refund the money. If they would just refund the $9, I would've been a little less bitter but just remember, you get what you pay for with this cheating company. I wonder, can there be a class action lawsuit against this company?
This company is awful! Triple ZERO rating! My husband ordered a shirt for me and one for my sister end of November. Over 5 WEEKS later and never received the shirts. He contacted their sham of customer service several times through email and took days for them to respond. They now stated today, January 5th... 5+ WEEKS after he ordered and 10 days after Christmas, that the shipping process is complex and it's from overseas. Really?! Oh my... this is a rip off of a company and wonder if we will ever see our shirts? STAY AWAY AND DO NOT... REPEAT DO NOT... ORDER FROM THEM! They should be out of business! :(
I ordered on Nov 18,2017 did not get my Merry Christmas shirt till January 5,2018. The sizes are not right. I ordered XL was this size for a small women. I would not order from this company. They said they would make it right, I have not heard from them! DO Not ORDER FROM THEM!
I ordered a shirt from this company on November 29,2017. It is now January 3,2018 and I still have NOT received my item. I have repeatedly sent them emails advising them that I havent received my order and they keep replying it is on its way. I also requested a refund and they completely ignore my request, thankfully it was not an expensive shirt! I WILL NEVER ORDER FROM THIS COMPANY EVER AGAIN. I also dont know if they even have a customer service number; in all my emails I keep requesting their customer service number and they totally ignore my request.
Stay away, do not order from this site. I ordered on 11/24/17 hoping to receive items before Christmas and have yet to receive any of the 8 items I ordered. I highly regret not reading the reviews first. Tried to reach out and locate my undelivered items that just had tracking in Chinese and seemed to be stuck out there in god knows where... and their customer service is always apologizing for getting back to you late when you reach out. I realize there may be a time difference but this site is not transparent in delivery times or setting expectations. I am baffled they are allowed to do business. With so many great companies out there delivering great products and in no more than 2 weeks I highly recommend staying away from FAIRYSEASON, you never know when or what you will get.
Bathers are crap! Do not buy anything from this site! Bottom is a AU10 but top is an AU16! E-mails are rubbish and they keep ignoring my refund request. Am furious! Still waiting for my complete order. Why are they still aloud to operate when all feedback is negative?
I spent 53.00 for 4 Christmas shirts in the beginning of November. Received 1 shirt beginning of Dec another on the 15th. Im still waiting on the last 2 and look it's after Christmas. Please don't order from this company it sucks $#*!! 0 rating
I placed my order on 12/7; I ordered 5 items, even paid for the standard shipping which stated 5 to 12 days.
Still waiting! Can't speak to anyone on the phone, I only have a tracking number which says it's in transit.
It doesn't tell you in advance that it's coming from China.
I would NOT advise ordering from this company
Placed my order 45 days ago for one shirt!. Still no shirt
The tracking shows it's in Transit. Sent and email and the reply stated I cannot get a refund and my item should arrive soon
Will never order from here again
Still waiting for Xmas present ordered Dec 2016... over a year! Still nothing! Paid for Dec 6,2016. Terrible!
I will never order from this company again, ordered a Christmas shirt on November 20th and still have not received it. DO NOT ORDER FROM HERE!
Do NOT order from this company. I ordered a Christmas shirt on November 27th, my Paypal was charged on the 27th, and I have yet to receive it. No response to emails as far as shipping status! Shame on me for not checking reviews first. Lesson learned!
Ordered items for Christmas at Thanksgiving and still have yet to receive them. I did just get my Thanksgiving shirt yesterday 12/19/2017, a little too late. Don't waste your money. Ships from China and is very slow and sizing is completely off. Sizes are 2-3 sizes off.
Super slow shipping with no way of tracking your items. Items do not fit true to size. I ordered a size larger just to be safe and so it would be comfortable for lounging. Item is tiny. Does not fit at all.
So disappointing. Save your money!
If I could give them zero stars I would. You won't receive your items and every time you inquire they will say it's in transit. My item has been in transit for over a month.
I ordered 3 Christmas shirts. I only received 1 of the 3. The company gave me a run around and refused to give me a refund. Customer service is horrible! I will never order from them again.
You cannot contact this company. I am amazed that PayPal works with them. Ordered shirts Dec. 1st for Christmas season. Still have received nothing. 1 week until Christmas. Don't order from this company. They are not reliable.
WHAT COUNTRY ARE YOU LOCATED IN AND WHY DONT YOU HAVE A PHONENUMBER YOU NEED TO HEAR THE COMPLAINTS ON YOU IN STEAD OF COWARDLY READING THEM
Worst customer service ever. They sent a product that was broken, would not send a replacement even after sending pictures. Finally after two months offered a 30% refund which seemed completely unfair but what ever. They gave me a 10% refund. Dishonest horrible quality.
Answer: I guess in a sense you could say that. I received everything I ordered, but the quality is HORRIBLE. Nothing like what I believed I was ordering. And the shipping time was absolutely unacceptable being well over a month. I ordered in September and didn't receive until October.
Answer: If you ordered through PayPal, you can open a dispute. I waited 2 months for my orders from this horrible company. Once my PayPal dispute was in progress, they had 5 days to respond (which they didn't), and I got my money back on the 6th day.
Answer: It's a scam site, I highly doubt you will get your money back.
Answer: You will not get your order and even when you do, you will be extremely disappointed. I can't actually understand how this company is allowed to do business here. I was sent a broken, cheap looking purse and they WILL NOT refund. I've ordered from similar sites and have never had a problem.
Answer: I had ordered back in October and never received so I emailed I. November 11 only to be told I would recieve my items that week... i have yet to receive any of the items I ordered and they wont even reslond to my emails anymore.
Answer: Thats just it, they wont refund your money! They only wanted me to accept 15%of what i paid like it was my fault! When i saw china i said nope id probably spend mire on shipping than what i paid! NEVER AGAIN!
Answer: It takes months, I recommend disputing it with your bank to get your money back, IF you get it, its poor quality.
Answer: They run super small. I ordered a XL and when I received it, it fit like a Small
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