Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
















Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I used to love fabletics but over the past few years I have really become unhappy with the quality of products. The pants don't last nearly as long with thigh rubbing and I don't find the material as comfortable. I've actually lost weight and the sizes have also become tighter/smaller on me and I'll likely need to go up a size and I think it's because they have less give to them.
Always reliable and on time. Love all my Fabletics items. The fit is always correct. The items last forever.
Hi this is Maria. I'm a loyal customer. I love the quality of your yoga pants, but this time my order arrived incorrectly. One of the yoga pants was delivered in the wrong color. I ordered a green leggings and received a black one. (The package sticker said the correct color that I ordered but inside the package brought a black yoga pants.
Hello Maria,
We're sincerely sorry to hear about the mix-up with your order! We truly appreciate your loyalty and are glad to hear you love the quality of our yoga pants. It's certainly frustrating to receive the wrong color, especially when the package sticker indicated the correct one. We're here to help address your concern as quickly as possible, so we'll send you a private message now.
Best,
Allison
With most credit or subscription services you're committing to getting product or equivalent every month. But honestly, who needs new____ every single month? Fabletics has hit that sweet spot of having the option to refresh your workout gear or SKIP! They are diligent about letting you know every month that you're about to be charged, and you have a few days to hit that skip button or not. Good for my bank account, but it also keeps Fabletics top of mind when do want to get something new. Beyond that, I've loved everything I've gotten. The material on these kick flare leggings (I'm wearing right now) are a dream.
Always get excited to see what's new and fresh. But when you go to use your credits, your size is never available. So you're forced to hold onto credits until eventually you find something in your size. Very disappointing that they never can get enough items in to satisfy members who have been with them for a very long time. That's why I canceled.
Hello Sheryl,
Thank you so much for taking the time to share your honest feedback. We completely understand how disappointing and frustrating it must be to look forward to using your VIP credits, only to find that your size is consistently out of stock. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
I could see how this could be a high value membership for some people but it didn't work for me. The styles are definitely cut for younger bodies than mine. And I don't buy clothes every month let alone exercise clothes every month. The clothes themselves are high quality and I did like that they offered long lengths.
Hello Kaye,
Thank you for sharing your feedback with us. We understand that the membership may not be the right fit for everyone, especially if you don't buy clothes frequently. We're glad that you appreciated the quality of our items and the availability of long lengths. We understand that style preferences and fit are personal, and we regret that some of the styles didn't work for you. We'll be contacting you privately right away to address this matter as quickly as possible.
Best,
Allison
Absolutely love my pants, definitely going to order in different colors going to search the website to see if they have similar styles.
The products are great quality. My son loves and lives in his shorts all year. But the style of the girls products don't work for everyday. The shorts are too short. Fine to work out in - maybe- but not ok for everyday. So had to return. And wish they would get rid of their subscription type model and just sell their stuff with sales and loyalty rewards.
I want my money back. Because I didn't authorize you to take money out of my account. I reported you to my bank.
Hello Lorraine,
Thank you so much for taking the time to share your experience. We understand how upsetting it can be to see a charge you weren't expecting, especially when you believe you only placed a one-time order. You can rest assured that we are taking this seriously. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
Everything I've ever gotten from fabletics has been top tier quality for me and my husband. I can't imagine wearing anything else.
It's all I wear! My only issue is I returned 3 pair of Don Pants and received a credit for $8.95. Service & Shipping is great with awesome communication
The quality was worse then I ever imagined. Might as well order off SHEIN. I wore the flare pants one time and the material was already starting to ball up for the next wear! It made me really sad bc I loved all the pieces I got but it's ain't worth much to me if it's all gonna wear out in just a few times of wearing them.
Hello Reagan,
We're sorry to hear that your experience with the quality of the items didn't meet your expectations. It's incredibly frustrating to invest in products you love only for them to show signs of wear after just one use. We'll be sending you a private message shortly, so we can address this matter as soon as possible.
Best,
Allison
I absolutely love the fabric of the leggings—they're supportive and incredibly comfortable. Would you consider making sports bras with built-in padding that isn't removable?
It is annoying to get daily advertising. Delete, delete... If I want something, I will go online to view/order. Otherwise the clothing is great, fit perfect and I recommend the line without reservation.
Hello Cindi,
We truly appreciate your feedback and apologize for the frustration caused by the frequent marketing emails. We understand how overwhelming it can be to receive daily promotions. It's great to hear that you love the products and find the fit perfect; we're grateful for your recommendation! We'll be contacting you privately right away to address this matter as quickly as possible.
Best,
Allison
I like the gym shorts that I bought from Fabletics but the waist band kind of rolled up after one use. The waist band should lay flat against the skin for maximum comfort. These tend to roll up like they're already worn out.
For some you do sell Short but you do not size for women that are Petite. Please make petite sizes due to the length of the tights
Hello David,
Thank you so much for taking the time to share your feedback with us. We genuinely appreciate you pointing this out, and we hear your concern loud and clear. We understand how important proper fit is, especially when it comes to activewear that's meant to support you in both comfort and confidence. You can rest assured that we are taking this seriously. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
The ship times are very long, and now with tariff surcharges being applied, I will no longer purchase items.
Hello Megan,
Thank you so much for taking the time to share your feedback. We're genuinely sorry to hear that your recent experience has left you feeling dissatisfied, especially regarding shipping times and the addition of tariff surcharges. You can rest assured that we are taking this seriously. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
I found 2 items I completely loved and ordered in multiple colors. Other items didn't fit that well and the overall quality is less than I had expected.
Hello Kristina,
Thank you for sharing your experience with us. We're glad to hear you found two items you truly loved and even ordered them in multiple colors; that means a lot! That said, we're truly sorry that some other products didn't fit as well and that the overall quality didn't meet your expectations. We will send you a private message right away to address this promptly.
Best,
Allison
Many time the product is unavailable in the size I need. Also I could not find the color to complete the set
The service at the store is always great! The changing room is beautiful! Shopping on the website is also good, but I think there are not enough options for shoes and children's clothing. But I love this store!
Answer: I did read the fine print, as stated, which you find out when you are about to place your order. Those few who LOVE Fab would have you believe, that we are dolts and can't figure out this "club" has you by the short hairs once you order 1 outfit... the hook is set. So if you wanna hassle with the $49.95 charge that you may or not remember to decline each month, see the charges on your card, only to find you have "store credit" instead of the charges removed... then by all means, place your order. As far as the 16% "like" rate at the top, THAT in itself should let you know, steer clear. It took me MANY attempts just to stop their emails from coming to me... finally!
Answer: Hi Heidi I really would cancel as soon as possible because if you don't you will be charged whether you buy anything or not. Do it now because if not before 5th, you will be charged. You have to do this every month it's really not worth the hassle, I would buy from the high street at least you know where you stand. Also, I am assuming Myka works for the company! There are very few positive comments about this company I would steer well clear.
Answer: I rang my bank and told them to stop any future payments leaving my account. When I finally got through to fabletics, I had the worst most arrogant a***hole in customer services so I wouldn't bother wasting your breath
Answer: When I cancelled, I made sure that I used up every dime of credit because I was pretty sure that this shady company would take the credit I was owed. Someone should start a class action suit against them. They just do whatever they want...
Answer: The best thing to do is to use your credit and buy something in the amount you were charged and then call to cancel your membership. You can try to get them to reverse the charges but chances are you won't get it back. Don't cancel until you use the money you already paid though!
Answer: All the good reviews on this site most likely come from employees, you could ask them.
Answer: Unfortunately this company is corrupt. You'll have to call relentlessly until they answer. I cancelled over the phone successfully. Leave a post with your negative experience getting a hold of someone to cancel.
Answer: I bombarded them on twitter and Facebook. They got back to me quick!
Answer: No you are not. Cancel it asap and then you won't get charged the monthly subscription charge. Best to call them and cancel it over the phone, and then send an email stating that you called and that they promised to cancel the account just as back up.
Answer: I think you should be okay! Canceling it is easy but I really doubt they'll send you a bill! I used it for a while and had no problems until this one but they were so beyond rude :( unless they have your billing information they can't just charge you!
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account
Hello Lindsay,
We're truly sorry to hear that your recent experiences with Fabletics haven't been as positive as before. We understand how frustrating it can be when the quality doesn't meet your expectations, especially with fit and comfort changes. We value your feedback and are committed to addressing this matter, so we will be sending you a private message shortly.
Best,
Allison