FableticsReviews 13,325
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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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I ordered a Blue pair of scrub pants and shirt, they sent me a black pair of bottoms and a blue scrub top. Why!? Not sure. I tried sending the bottom s back,, but. It cost mote to send them back than what I paid. But
The quality of clothing is amazing. Leggings are supportive. Shirts are fantastic. The cloud sweatshirt is amazing so soft and comfortable. I have not been disappointed with any items we have had. The return and exchange is so easy. Highly recommend
I love Fabletics, once I receive the text I click the link, in no time my order is complete. I personally love the fast check since I'm always press for time.
I was very disappointed in the product.
I ordered flared leggings, when in reality I received leggings that the flared part were were overly Huge! Like they were made in China. I had ordered a different pair previously from another company in which they were made in china. And the flared part of the leggings were exactly the same. I didnt like the fact that becoming a V. I. P member that if you didnt pause the extra charge you were automatically charged an amount ( which unbenounced to be was credited to my account) life happens and I do not want to have to pause this every month. I have more important things to worry about then a company automatically charging my account. I am on a fixed income as it is. I don't want credit, it's like forcing someone to purchase more.
Hello Lisa,
We're truly sorry your flare leggings didn't meet your expectations and for the frustration with automatic VIP charges. We understand how important it is to control payments, especially on a fixed income, and regret that pausing your membership monthly has been difficult. We'll be contacting you privately right away to address this matter as quickly as possible.
Best,
Allison
When you first join, the prices are great, but after that first order, the savings aren't real significant, especially when you have to use the monthly fee as a credit towards something that isn't always worth the $60.
Hello Gina,
We truly appreciate you sharing your experience. We understand that while the initial prices and savings can feel great, it can be disappointing when subsequent discounts don't seem as significant, especially when the monthly charge needs to be used as credit on items that may not always feel worth the cost. We'll be sending you a private message shortly, so we can address this matter as soon as possible.
Best,
Allison
I love Fabletics so much, my only thing to criticize as of late is that certain bottom styles have been made poorly and see through. I buy Fabletics because I love Athleisure and I work in a lax work environment so I'm comfortable. But whether in the gym or at work I want to be somewhat modest and having pants that you can see my butt through them doesn't help. I'm here for the sales and using my monthly credits. I love my membership and the way I can skip.
With not gaining any weight I've always ordered the same size. With this order my three uniforms was to little. I didn't know it until after a month of getting them. Now I'm stuck with something I can't use
Hello JoAnn,
Thank you for sharing your experience. We're sorry to hear your uniforms didn't fit, especially since you've always ordered the same size. It's frustrating to find out after a month that they don't work for you. We're here to help address your concern as quickly as possible, so we'll send you a private message now.
Best,
Allison
The worst, very poor quality Worst experience ever, wrong fit, poor quality!
Hello Aleksandra,
We're truly sorry to hear about your experience. We understand how frustrating it must have been to receive items that don't fit well and don't meet your expectations for quality. We value your feedback and are committed to addressing this matter, so we will be sending you a private message shortly.
Best,
Allison
When I went to the Bellevue Square store the sales associate was very helpful and made my exchange very easy.
I ordered a pair of Don pants. They are great. Fit nice. Look awesome. The problem is I made a mistake by joining the membership at $55 a month. $55 a month to obtain discounts. I do not buy clothes often enough to justify $600 just to get discounts. When I dropped out of the membership those funds I paid are gone. Its not really well laid out. The pant are not worth $120. There are great, but not worth $120.
Hello David,
We're glad to hear you love your pants and that they fit and look great! We truly understand your concerns about the membership fees and how the monthly charge can feel hard to justify if you don't shop frequently. We regret that the membership details weren't clearer upfront. We'll be sending you a private message shortly, so we can address this matter as soon as possible.
Best,
Allison
I somehow wound up on the website by clicking on a link. I liked the product I was seeing and bought a few items. I was shocked at the prices on checkout but didn't stop to read the fine print. I contacted Fanletics through chat and they reimbursed me the membership fee, but the next month it comes out again. Please make it stop.
Hello John,
We're truly sorry for the frustration caused by unexpected membership fees. We understand how surprising the charges were after you found items you liked. While our Member Services Team refunded the initial fee, we know it's disappointing that the charges continued. We value your feedback and are committed to addressing this matter, so we will be sending you a private message shortly.
Best,
Allison
I think that it was a little tricky to figure out how to cancel the month vip credit with my subscription. Other than that I enjoyed getting promotions and discounts for items I use.
I've always had a great experience with Fabletics products and their customer service. Highly recommend.
I feel like the material is too thick for me. I like thin, light weight material. However, I really love the material used for the running shorts, I will repurchase more items with that material.
I hate that you have to remember to skip very month or I get charged. Every time I try to cancel, the plan the phone rep won't allow me.
Hello Natasha,
We're truly sorry to hear about your frustration with feeling pressured by recurring charges and difficulties canceling your membership. It's never our intention to make this process confusing or difficult. We value your feedback and are committed to addressing this matter, so we will be sending you a private message shortly.
Best,
Allison
Love the cloths and the service is on time. Lately deliveries have been long I guess due to the weather conditions across the countryI really love the clothes and the service is always on time. I've noticed that deliveries have been a bit longer lately, probably because of the crazy weather we've been having across the country.
Often out of stock in my size.
Hate Lizzie styles
Don't care for jersey knit
Would prefer more options in workout tops
Hello Margareth,
We're truly sorry to hear that you've had trouble finding items in your size. We understand how frustrating it can be to get excited about an item, only to find it unavailable. Your input about the Lizzie styles and jersey knit fabric is also valuable; we know that style and material preferences vary greatly. We'll be contacting you privately right away to address this matter as quickly as possible.
Best,
Allison
Go shopping at Forth Worth store, not many items available. Sales people not interested in customer service (visiting with friends) Would not let me pay cash for an order to be delivered. After that location visit, I travel home which is 3 hours away and order items online. One item is received in about two weeks. The other shirts in the order took 2 months to arrive. About a month after my order I called customer service to see if they knew when the rest of my order would arrive. They couldn't tell my why the order was delayed, they had no interest in finding out why it was delayed. It was pretty much an "Oh well it will get there when it gets there". They acted like there was nothing they could do. I have planned a visit to the Dallas area to shop this coming weekend (6-7-25). I won't shop the Forth Worth store again. I truly hope the sales people are nicer and more attentive. I really like the clothes, very comfortable for someone I my age group and due to the weight loss these clothes fit longer as I continue on my weight loss journey. Two things to take away from this.
1. Train store staff to acknowledge customers coming in store, offer help regardless of age or body type, tell or explain customers about sales, 2. If an Order is delayed find out why, do a little research, and offer the the customer an alternative or a new date of delivery.
Hello Brenda,
Thank you so much for taking the time to share such a detailed and thoughtful review. We truly value your feedback, and we're deeply sorry to hear about the disappointing experience you had, both at our Fort Worth location and with the delayed delivery of your online order. You can rest assured that we are taking this seriously. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
I purchase 3 onesies all three of them have worn terribly. They have the little fabric knots on them. I'm very sad and disappointed with that purchase. They were$20 each. I'm requesting full credit.
Hello Ericha,
We're truly sorry to hear about your experience with the onesies, and we completely understand your disappointment. When you invest in something you're excited to wear, especially multiple items, you expect them to hold up well. Pilling and premature wear are not the standards we strive for. We're here to help address your concern as quickly as possible, so we'll send you a private message now.
Best,
Allison
It's Ok. However, the website is very slow and I often choose not to buy things because I can't get it to work. Also, there have been times when I can't order anything because all the sizes I need are out of stock.
Hello Mel,
We're truly sorry to hear that the website's performance has made your shopping experience frustrating. We also hear your concerns about size availability; it's disappointing to find something you love only to realize it's not available in your size. We'll be sending you a private message shortly, so we can address this matter as soon as possible.
Best,
Allison
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Hello Ronda,
Thank you so much for sharing your experience. We truly appreciate your honesty, and we're genuinely sorry to hear about the mix-up with your scrubs order. Receiving mismatched items, especially when you've specifically ordered a set, is understandably frustrating. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia