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FableticsReviews 13,325

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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From the business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

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Fabletics Reviews Summary

Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
871
value
880
shipping
857
returns
613
quality
840

We monitor reviews for authenticity

Arkansas
2 reviews
5 helpful votes
Follow Sue H.
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First mistake, signing up for this. I do not need a dozen exercise outfits. Then they make u phone and listen to their spiel before they will cancel account. Done and thankful to be rid of them!

Date of experience: June 24, 2014
California
1 review
4 helpful votes
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When I was ordering my first Fabletics outfit, I was sure that the promo price was to get out the Fabletics name. I didn't see that I was signing up for a subscription. Then I clicked that I didn't want promotional emails from Fabletics, so I wasn't getting any information that I was part of a subscription (HINT for NON-SCAMMY companies- the email section would be a great place to make sure subscribers know that they are subscribing). I didn't love the outfit. The pants were okay, but the top was ill-fitting and unflattering. I was just working on the budget for the last few months (I'm behind), and I realized that I'd been getting charged $50 every month. I called to cancel immediately, and was granted a $100 refund (two months), but he said he couldn't refund me the rest. I used the rest of my credit and will be canceling immediately. This felt like a scam. I didn't feel that it was clear that I would be enrolling in a membership that cost $50 a month.

Date of experience: June 21, 2014
Illinois
1 review
3 helpful votes
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Read the fine print and know what you sign up for exactly before making a purchase. I knew exactly what i was getting into when I made the first purchase. I am very satisfied with the products and don't have problems with exchanges because i order my size and not one smaller or bigger. =D

Date of experience: June 21, 2014
North Dakota
1 review
3 helpful votes
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This is a trick to sign you up for a subscription that they charge you $50 (49.95) a month for. I'd consider myself a pretty savvy and intelligent person and I was unaware or else not given clear warning that I was signing up for subscription. All over my facebook Fabletics was advertising a $25 outfit and I thought "wow! What a great deal!" but lo and behold I was BABOOZLED! That $25 dollar outfit that did not even look good signed me up for a monthly fee. :(

Date of experience: June 17, 2014
Canada
1 review
3 helpful votes
Follow christina f.
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You can't get any info about how the company works until after you sign up. After then you have to call a customer agent in order to get anything resolved. They refuse to do anything by email, doesn't matter where you are located in the world.
Any company that makes it so difficult to get anything done are not interested in providing any kind of good customer service.
Stay far away from this company.

Date of experience: June 16, 2014
California
1 review
1 helpful vote
Follow Tiffany H.
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The outfit fit wonderfully! However, They say you get 50% off your first outfit but you unknowingly are being signed up for a VIP membership which charges you $49.95 in one one week from your purchase. So it defeats the purpose of receiving 50% off. They make you call their customer service center to cancel where you speak with a representative who is clearly not in or from America and then that person hassles you for canceling and makes you feel like an idiot. This is a Horrible way of doing business! Kate Hudson should take her name off this label... embarrassing!

Date of experience: June 13, 2014
Arizona
2 reviews
5 helpful votes
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Don't do it!
June 13, 2014

Don't do it! They suck you in with a good deal and discounted workout outfit of mediocre quality. Then they hit your credit card with a monthly charge that is not reimbursable and the mediocre quality items are no longer available so you're forced to buy cheap crap with the balance of your credits.

Date of experience: June 12, 2014
New York
5 reviews
18 helpful votes
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SO clothes are good quality, prices are alright, return and exchange takes FOREVER, butttt the hammer in the nail! If you want to cancel they make you call, then you sit for 5 minutes listening to an ignorant women on the other line trying every way possible to talk you into not cancelling! So irritating! I say if a site doesn't have a cancel button and you have to sign up for auto ship steeeeer clear! Such a waste of time!

Date of experience: May 30, 2014
California
1 review
5 helpful votes
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Their products are OK at best. If you want any kind of customer service forget it! I called to cancel my membership, and the man wouldn't even let me talk before he finished his spiel. I asked him to cancel my membership and then he ignored me, explaining all the perks of FABLETICS, and why I shouldn't cancel. I asked him to send me confirmation of my canceling and hung up. They still have not canceled my membership after emailing them and calling them!

Date of experience: May 27, 2014
Virginia
1 review
6 helpful votes
Follow Aimee S.
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This website is only a scam IF you let it scam you.
When signing up for the VIP membership underneath the perks of the membership, there is a how it works section.
Bullet 1 tells you when your outfits are available and that they will be $49.95 each month.
Bullet 2 states that you can buy the outfit you want or skip that month. Which you have to do by the 5th.
Bullet 3 states that you will accrue a store credit of $49.95 if you do not skip by the 5th or forget to.

These are are very clearly stated on the website before you purchase your first outfit. If you choose to sign up and get your $25 first outfit - awesome. Just remember to skip the next month, or cancel so that you don't get charged. If you check your email daily (as most people do) you shouldn't have an issue remembering to skip. It is only your fault if you forget to skip (canceling is a different story - as I have not worked with their customer service) since it's stated and you should know what you sign up for before you do it. There is no reason why you should sign up for a company without reading all of the terms, and unfortunately I don't understand those who have said that they don't understand why they are being charged the $49.95. It's stated for you, it's up to you to read it.

I have had no issues with Fabletics, I think it's great to get new pieces of athletic clothing each month or skip if I don't want it. If you are interested in signing up for the VIP membership, just make sure that you read through all of the rules before you toss your credit card their way.

Date of experience: May 21, 2014
NL
7 reviews
18 helpful votes
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I liked the quality of the actual clothing I received. However, their customer support is severely lacking.

Date of experience: May 20, 2014
Arizona
6 reviews
16 helpful votes
Follow J F.
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I am a very savvy internet shopper & I absolutely did NOT see where I was agreeing to a monthly fee unless I "decline" every month. Didn't love the first outfit, felt kinda cheesy, so I forgot about the company. Every month a "get charged or decline" email has apparently been going to my spam filter, so I have been charged an additional $50 for 3 MONTHS with absolutely no clue this was happening! (husband reviews cc statement, finally asked). I called after hours, no way to leave a voice mail!
THIS IS LIKE THE OLD "MUSIC CLUB" where they would send/charge you for the monthly item unless you declined it in time - STAY AWAY FROM IT - QUALITY MEDIOCRE, NOT WORTH THIS MONTHLY CHARGE CRAP - better to just buy workout outfits at even WalMart, Target or Costco as you wish!

Date of experience: April 16, 2014
California
1 review
5 helpful votes
Follow Terri M.
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I ordered one outfit and it was crap. Polyester 1970s style crap. Don't even try it. And now, I want to cancel and they make you call them to cancel. Shame on you, Kate Hudson, for representing such a shady business.

Date of experience: April 11, 2014
Virginia
1 review
4 helpful votes
Follow Lisa T.
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Do NOT spend a penny here unless you want to be tricked into paying $49.99 every month for no apparent reason. They make it very unclear that they'll charge you every month unless you tell them not to and you can't cancel your membership online. Ridiculous, awful company.

Date of experience: March 31, 2014
Wisconsin
1 review
3 helpful votes
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I wouldn't call it a total scam but they are not very clear on what is it about and they don't display clearly that you will be charge 50 dollars if you don't skip every month. You cannot cancel the account via internet you have to call them too. My opinion, it is so not worth it! They charge you 50 dollars monthly even if you don't purchased anything. They should change their payments policies immediately if they want a successful business. Graded: F-

Date of experience: February 24, 2014
Massachusetts
1 review
3 helpful votes
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I bought one of their outfits for the $25 intro price. A month later they charged my card $49.95 and that charge was labeled as recurring. When I called they immediately agreed to reverse the charge. I think it's a scam - they are betting that people will not call dispute the charges.

Date of experience: February 19, 2014
Nevada
1 review
3 helpful votes
Follow Greta F.
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The site forced me to call customer service to get a return label which took 3 days to arrive via email. I was told I would receive a full refund store credit for 59.92. They gave me a credit for 9.97. I have emailed them twice but no explanation yet. It has been nearly a week!

Date of experience: February 18, 2014
New Jersey
1 review
6 helpful votes
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This Is A Complete Scam!
December 14, 2013

This Is A Complete Scam! You Buy One Thing And They Sign You Up For Monthly $49.95 Subscriptions! Total Fraud And Liars

Date of experience: December 14, 2013
California
3 reviews
15 helpful votes
Follow Lourdes A.
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Excited to write the first review for this company, they are AWESOME! It's a new company that carries AMAZING quality sports apparel. I got my three piece set and I'm so pleased! I really like the Suki cycle shorts I got, I intentionally wore them for my run in the morning yesterday, washed them and then wore them to bed. I basically wanted to see how they held their compression and shape after long wear, and I'm impressed! They didn't feel one inch loose in the morning, they didn't roll up on the leg or down on the waist. They have enough compression but they are not uncomfortable at all. Those and the sports bra are really the same quality as a pair of leggings and a sports bra I have from a ‘citrusy site' that is about 4 times the price of Fabletics!. Oh and when I woke up this morning I went straight for a 2 mile run, changed out of them, set them aside went back to try them again later in the day and I feel the same compression as when they arrived brand new (time to wash them again and have them ready for next wear). I know you will not be doing what I did, but I wanted to try if their quality was really that great, and it surpassed my expectations. I'M HOOKED!

Date of experience: October 4, 2013