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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
















Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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Fabletics is a great company with really affordable merchandise! On your first order you get an entire workout outfit for just $25 if you sign up for their VIP membership. All of the terms and conditions are clearly stated when you sign up. Don't be surprised by the $49.95 monthly fee, before you make your purchase they explain what the VIP membership means. Most reviews here rant about the monthly fee. Not Fabletics fault! The only reason they are angry about the fee is because they were dumb enough to sign up for something without taking the time to read what it is they are signing up for. Not Fabletics fault! I made a purchase and then decided to cancel my VIP membership because I knew I would forget to skip and month and didn't want to pay and customer service was great! It took less than two minutes on the phone and my membership was cancelled! The customer service agent was very pleasant and understanding and didn't badger me to keep my membership. I would recommend Fabletics!
The clothes themselves are fine. The designs are interesting and quality of fabrics good. What is not acceptable is the so called VIP membership they trick you into that results in recurrent monthly charges. I don't need that many work out outfits! Also, there isn't even enough variety in styles to have a membership- you are basically forced to buy every style if you keep the membership. Cancelling the membership is a pain- horrible customer service that obviously has a manual they're reading from so can't do a simple cancellation without reading you a bunch of crap about how you should keep the membership. And, they do have live chat, but after spending time giving them your information they tell you that they can't cancel a membership via chat- you have to call them. WASTE OF TIME! Really a shame because I thought the clothes were nice. Not worth the hassle.
I had the most horrible experience and can not believe the better business bureau has not gotten on them. My 15 year old was mislead and confused the their hole "VIP" issue. I paid with my card for her order and could tell by the very fine print they were now going to charge my card automatically EVERY month. When I called to cancel the VIP status, they said they can only do it by talking to my daughter. I flipped and said "I am the adult, you took my credit card so I want to cancel it" They would not do it so I put my 11 year old other daughter on the phone who played by older daughter. It was crazy!
I can not believe people sign up to get their cards charged EVERY month and have the responsibility to cancel it. Not only that! To return, and not take an exchange, you pay $5.95 on top of it.
I am really appalled by this website and those who run it. The whole concept of becoming a VIP to save money is placed onto the customer very sneakily; I didn't see any box where I was offered the choice of this, it just appeared to me that suddenly I was a VIP (if there was a box disclosing this choice, it was made very unnoticeable, purposefully I believe, to trick consumers).
I received no email telling me I was a VIP, so I'm sure many others will be unaware of this and then later have £44 taken from their account... monthly.
Trying to cancel the VIP service was a pain, as I have no housephone, and can't ring the company from my mobile. I emailed 3 times asking to cancel my service and got the same reply each time, ignoring my message and just giving me generic info about the way the VIP service works.
The only way to skip a payment for the month is to login between the 1st and 5th of each month, a small timeframe, especially if you order on the 6th and then need to remember to cancel your order next month, or if you order around the end of the month and are unaware you are a VIP and quickly have £44 snatched from you.
Regardless of how good quality the clothing is, I don't believe a website should make money from taking advantage of it's customers... furthermore, their clothing is highly overpriced. So much, that the only time you would buy it was if you DID have such a high discount, but not at the price of £44 a month.
So very pleased! Loved the quality of fabric (rivals Lululemon) the top is super soft... Love! I also love that I get to pick a new outfit each month (or skip a month). In my line of work I tend to LIVE in active wear. I love this business model. Can't wait to place my next order. When I went to this site and read reviews I was a bit taken back. Now that I have received my 1st order. I can't wait to place my next! So excited! Thank you! I LOVE the bra straps. So cute! The top super soft and the pants fit perfectly! I'm 5'5" and 140lbs. The clothes are perfect for the fitness classes I take, the running I do and. Bonus... work!
Not really a great deal for workout clothing. Many of the things are overpriced even with a "VIP" membership. I don't like that they automatically sign you up as a "VIP" and you have to call to cancel. This process was a pain in the butt. They try to offer anything they can to keep you! I understand they don't want to lose customers, but it was way too many offers and deals to keep me. It got really annoying.
Really poorly made clothing. The 'VIP' price is probably the max they should charge. The fabric quality is disgusting and makes you sweat without doing any exercise! The jacket I got isn't lined and is really badly shaped. If I return anything I have to pay $5.95 per item to ship back and get a refund. Also, I now have to try and get out of this contract thing they sign everyone up to. I'm surprised Kate Hudson would put her name on this stuff. The pictures on the website look great, but it's so incredibly tacky.
THIS IS RIDICULOUS! They have been charging me $50.00 a month unknowingly! This is such a scam. I bought one outfit for 29.97 as apart of their promotion only to find out they have been charging my card month to month. I am trying to get a refund. This is a SCAM!
When I placed my first order I saw the VIP conditions and didn't tick the box and paid postage instead. However the company still signed me up for their VIP membership without my permission. I contacted Paypal who arranged an immediate refund and I cancelled the pay plan they had set up via my PP account. This company is breaking consumer laws left right and centre and are hoping people will just cancel without trying to get a refund. My advice, forget going through them but contact your bank or paypal instead. They can cancel any payment plan AND get you a refund.
As for the clothes- nothing special and fairly cheap fabric. Not worth the money
Not yet recieved the product but I saw that i would need to pay £44 a month, and i think people just need to be more careful when buying online. It is clearly stated that this will be debited from your account, and obviously people just skim over it. Technically it is not a scam, and is well within its legal rights. I have just rang up to cancel my VIP Membership, and it was straightforward, with no hassle, and no waiting on the line as with some companies. So far I've had a good experience.
I also was taken by this company! They kept billing my credit card and never sent any outfits! I finally realized what was going on and had my credit card block them. When you try to contact the company, they just ignore you. I just hope it is now cancelled since they can no longer bill my credit card.
Worst experience ever. Customer service was absolutely atrocious. I have still yet to receive my order in the mail. They charge extra to ship to APO yet the method they use for shipping to APO addresses is archaic and they do not state that shipping method up front. Two months to receive an order is just unacceptable. What is even more unacceptable is the fact that their customer service wouldnt look into the tracking which showed my package hadnt even been shipped. I will discourage anyone from using them. This has been my worst experience ever with an unresponsive and unwilling company.
What else can I say that everyone else hasn't said? Cheap product... totally sheer yoga pants (and no... I'm not delusional about the size I REALLY wear). I practice yoga 3-5 days per week and spend a bunch of cash on yoga clothes so I thought $50 a month for the VIP membership would actually be a savings in general over my occasional splurges on Lululemon. I love (sarcasm font) how you have to call to cancel and can't do so online. After reading other users experiences, I'm terrified that they'll send me another outfit and charge my card even though I cancelled and have a cancellation number. Ironically, I'm canceling because the products are made overseas and I want to support USA employment and workers. Turns out my fave athletic wear from Lululemon and Athletica are ALSO made overseas. Shopping for a new supplier of cool yoga wear and learning at the same time. Also ironically, I'm fairly certain the operator who (hopefully) handled my cancellation was very, very far from here and did not speak English well. She reminded me after canceling that I should, "Like" Fabletics on Facebook. Ummmm... I'm canceling... what part of canceling did you not understand? Final note: The advertisement DID say $25 for the first outfit and it turned out to be $50. I guess that's on me... should've known right then.
It is disturbing if a group of thieves can label themselves as a "company" and get away with knowingly and intentionally stealing money. Someone in the legal field needs to look into putting a stop to the type of fraudulent, bad faith, unethical "business" strategies practiced by Fabletics. I have a very pro-business mind set, but a group of thieves does not qualify as a "company," and stealing money should never qualify as "doing business". If these tactics are not criminal, they are at least unconscionable and Fabletics needs to be disgorged of its"ill-gotten gains." STAY AWAY FROM THESE THIEVES.
I like it seems everybody else has, has been sucked into this scam of a site! Checked my bank the other day to find £44 had been taken out! Worried I tried to figure out where it came from! Turns out it's from fabletics joining me to their vip membership! Rang them up to cancel and get a refund and he cancelled but can't get any refund so now I have have to buy another outfit just to use my £44 up that had been put in credit on there website! Never known anything like it!
Well. I ordered my first outfit which came to $44 instead of the $25. I did agree to the VIP program as it wouldn't let me continue without saying yes. I called customer service after making my purchase to cancel the VIP membership so I wouldn't be forced into remembering monthly to say no to an outfit picked for me in my email as I just want to try the clothes before I commit to monthly outfits. The lady I spoke with was so rude and refused to cancel my membership. After three requests to cancel she obliged. Asked for a confirmation # which she rattled off really fast and then hung up on me. I learned a few days later not only had they cancelled my membership but also my order and charged my credit card. It has been a nightmare dealing with them and only after contacting them on facebook, twitter and email finally got an answer back through facebook saying I had to deal wtih their customer service. I have disputed the charges with my credit card company as they are unwilling to refund my money for no product and cancelling my order. They are total scammers and I have told all my friends to stay away! I suggest everyone else do the same or you'll be dealt with rudely and charges made on your card and no product to show.
This company is awful! A complete SCAM! I hope Kate Hudson realises how crap the company she has put her face to actually is!
Like everyone else I have ended up having £44 taken out of my account which they call 'credit' for me to use when I like... yes that is how my money works! I shouldn't have to use it with them!
I rang their customer services and spoke to two people who were not helpful at all! They just read from a standard script and didn't speak to me about the issue I had!
I finally got them to cancel my membership but I am still trying to get my refund back!
To make it even worse, the clothes are awful quality!
AWFUL AWFUL COMPANY! AVOID!
Who needs a subscription to athletic gear? I mean a friendly reminder is nice but a lot of people purchased and did not read the fine prints. I saw it and called almost immediately to cancel. I am very turned off by the brand and the idea that Kate Hudson would participate in such tasteless business practices. Kate, I would venture to guess that people looking for a $25 outfit are not in the market for a $50/month subscription catered to their athletic wardrobe. Should we be reading everything we are agreeing to? Sure. But when you use Kate Hudson as the face of a company I can see where one could let their guard down.
STAY AWAY! They are using Kate Hudson who I adore to sell horrible crappy products. And, the worst part is you have to pay a restocking fee is you want to return. Why bother when you can buy quality products and not deal with additional fees if you have to return. Bras have no support and pants are just plain UGLY. Stay away!
BEWARE! I took advantage of a 50% off sale of an outfit and unfortunately I didn't read the small print. By doing this I automatically became a VIP member, which means that if I don't order an outfit or "skip a month" I am charged a $50.00 credit! Had I not read the email they sent me today I would have been charged, not even knowing I was a member! This is such a sneaky business practice that I will never order from them again!
I ordered medium Norwalk tank top (the size I always wear) and when I tried it on it was very hard to get on, it had very little stretch. It fit once it was on but then it was very hard to get off. The top was much cuter in the photo, I will not be wearing it again.
Answer: I did read the fine print, as stated, which you find out when you are about to place your order. Those few who LOVE Fab would have you believe, that we are dolts and can't figure out this "club" has you by the short hairs once you order 1 outfit... the hook is set. So if you wanna hassle with the $49.95 charge that you may or not remember to decline each month, see the charges on your card, only to find you have "store credit" instead of the charges removed... then by all means, place your order. As far as the 16% "like" rate at the top, THAT in itself should let you know, steer clear. It took me MANY attempts just to stop their emails from coming to me... finally!
Answer: Hi Heidi I really would cancel as soon as possible because if you don't you will be charged whether you buy anything or not. Do it now because if not before 5th, you will be charged. You have to do this every month it's really not worth the hassle, I would buy from the high street at least you know where you stand. Also, I am assuming Myka works for the company! There are very few positive comments about this company I would steer well clear.
Answer: I rang my bank and told them to stop any future payments leaving my account. When I finally got through to fabletics, I had the worst most arrogant a***hole in customer services so I wouldn't bother wasting your breath
Answer: When I cancelled, I made sure that I used up every dime of credit because I was pretty sure that this shady company would take the credit I was owed. Someone should start a class action suit against them. They just do whatever they want...
Answer: The best thing to do is to use your credit and buy something in the amount you were charged and then call to cancel your membership. You can try to get them to reverse the charges but chances are you won't get it back. Don't cancel until you use the money you already paid though!
Answer: All the good reviews on this site most likely come from employees, you could ask them.
Answer: Unfortunately this company is corrupt. You'll have to call relentlessly until they answer. I cancelled over the phone successfully. Leave a post with your negative experience getting a hold of someone to cancel.
Answer: I bombarded them on twitter and Facebook. They got back to me quick!
Answer: No you are not. Cancel it asap and then you won't get charged the monthly subscription charge. Best to call them and cancel it over the phone, and then send an email stating that you called and that they promised to cancel the account just as back up.
Answer: I think you should be okay! Canceling it is easy but I really doubt they'll send you a bill! I used it for a while and had no problems until this one but they were so beyond rude :( unless they have your billing information they can't just charge you!
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