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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
















Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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This doesn't even deserve one star! I ordered a few days ago and now received an email that my order has been cancelled. What a waste of time. No refund has been processed either. Boo!
Wouldn't give it any stars if that was possible. Very disappointed that after placing my order and paying for it, I was sent an email saying I would be refunded because my $25 promo credit was not valid. (Although there were no terms or requirements to use it) I will not shop with fable tics in the future
Worst website, i ordered tee, my order was placed with discounted price. Than i received email which says my order will not be delivered and my money will be refunded after 15 days. Idiots.
I can honestly say that i had much higher expectations after reviewing the great reviews on the Fabletics website. Unfortunately upon receiving my package i was really let down, the material was cheap to me and the size i ordered it with larger then i expected even though i always order small for everything.
The only positive thing I can say for sure was the fast shipping, it came within 3 days and also when I called right away to cancel my membership the lady was very nice - a quick and easy cancelation.
I've been a member with Fabletics since Kate Hudson was on the cover of Self 6 months ago (May 2014). I haven't had a problem skipping months and in case I forget I have my calendar app remind me. I think most of the 1 star reviews are from people that somehow missed that this was a membership program. I feel for them, but I don't think that warrants calling Fabletics a scam. To me, the membership aspect of the company was made pretty clear on the website. Prices next to items are shown at two different prices, one price for VIPs and one "regular" price for non members. I find the auto pay annoying, but that's how membership programs work and their clothes have made it worth it to me.
As a stay at home mom and yogi, I live in work out clothes. I find the quality of items sold by Fabletics to be mostly on par with the big brands like Lulu, but with greater variety and clearer sizing/fit information to accommodate problem areas and varying body types. I love that I can find a top that doesn't squeeze my midsection while still supporting my chest. Plus they are constantly changing what's available on the site so you probably aren't going to show up to your next barre class matching the gal next to you. I find the designs on trend and functional. I just got a baseball tee from them with thumb holes that I LOVE! If you don't have a problem logging in every month and skipping then I think this brand can save you money.
I haven't needed to cancel the membership yet, but I will be on the lookout for the problems that others have faced on here when I do and I'll update my review if I can
I love their clothes. Sure, it's not like the BEST, but it is good for what you pay. I think their shirts could sometimes use a little work, but they know how to make desirable workout clothing! Shirts almost always go to the hip, and if they don't, the website will say!
My favorite from them are pretty much all their workout pants/capris/shorts. Really nice feeling quality and worth the VIP Price.
If you're not used to subscription things or have never used one, then yes, this will be a surprise and I see why people are upset. But I feel that the VIP membership was clearly advertised. Maybe it wasn't in BIG IN YOUR FACE LETTERS, but it was there. You have to always look thoroughly through a website. I'm sorry, but if you were caught offguard by the subscription part, you didn't read thoroughly enough no matter what you think. It's all under "How it works". Gotta readddd!
Anyway, I love their stuff and will keep buying it. The rewards program is great! 2 points per dollar you spend, AND you get 20 points for every review you write. I got to 1000 points really quickly and I am expecting my free $50 outfit in the mail today:)
Their stuff is seriously becoming all I wear...
Note: I haven't ever needed to go through customer service, so I can't attest to it or rate it any stars. I don't like the restocking fee places charge, so I took off a star for that on the returns section.
My daughter made the HUGE mistake of ordering some activewear from fabletics. She was confused about why she kept running out of money in the joint account we use for us to help with college expenses. We discovered that they were charging her $49.95 a month for clothes she never ordered, didn't want, and couldn't afford. She got the company to agree to give her clothes for half the amount and refund the rest. Obviously, we were done with the company. Yesterday, we discovered 2 more charges! Apparently, they have started charging her again when we have NOT been back to their website or done any business with them. You apparently are not given a choice about doing business with this company.
If you like poorly made clothing at expensive prices, then this is the place for you! My tank and leggings both started to unravel after being washed twice! Please do not waste your money here!
I wish I could give this company zero stars! Run, don't walk, away from this website- if they don't scam you on the VIP membership, they will cancel your order for no reason... and without even sending an email to let you know! Awful, just awful!
Advertised full outfit for $25. Yet they didn't have any of the styles that come at the discount or sales prices in my size. Tried logging on with several different names and different sizes just to see what would happen and yep it happened again. Full price items are the only thing found in my size whether I am under my medium or my large pseudonym. I actually tried calling them and they were so rude that even if it wasn't all a misleading scam, I wouldn't ever do business with them. Found out later through reading other reviews that I really dodged a bullet by not doing business with them. Any company that keeps there business practices in the fine print is not worth doing business with.
I LOVE this company. Not only are the products AMAZING (and better and far less expensive than the competition), but the customer service is the best with all communication options (call, email, live IM chat). I don't understand why so many people are complaining about the reoccurring charge- THAT IS WHAT THE PROGRAM IS! ITS A MONTHLY MEMBERSHIP PROGRAM (just like birch box, ipsy, shoedazzle, etc)!
If you don't want to do the membership program (monthly charge) simply skip the month as between the 1st-5th of the month (for VIP members) OR do not sign up as a VIP member and do the retail option. I can honestly not believe how ignorant some of these comments are. This is by far one of the best sites i have ever used. It is very clear what the terms are and you can cancel on the phone at any time!
The clothes are very cheaply made. Their sports bras have little to no elasticity and are very stiff. Their yoga pants aren't breathable and their shirts are very flimsy and cheaply made. I think the hype of having Kate Hudson as an ambassador helps them sell themselves but overall it's just not qaulity work out gear. Additionally, I had the same problems as others have mentioned about their 'vip' club and automatically being signed up. It took me 3 phone calls to have it cancelled and refund my money.
I'll stick to lulu lemon :)
It's funny... I thought that the monthly program was very clearly stated. It didn't seem like "fine print". It just seemed clearly stated. Anyone slamming this program just needs to learn how to read for 30 seconds. (1)You sign up. (2) you get your first outfit half off (3) on the 1st if very month, they send you an email with some outfits picked for you. (4) by the 6th of the month, you can buy, opt to hit the SKIP MONTH button, or get charged 50 bucks (which just credits your account 50 bucks so that you can buy.
It's simple. The clothes are awesome and of wonderful quality. I have been telling ALL of my friends. If you think this is a scam then you just didn't take 30 seconds to read the boldly presented instructions.
Had a similar situation to most others. Signed up, ordered an outfit, thought I had read the fine print, received the lovely outfit. Happy customer. Until I got an email giving me additional time to skip my November outfit. The email was the first I had heard of skipping months. I even half signed up again with a different email to make sure I had not missed the fine print. The VIP membership information was not clear. My call to customer service to cancel was a bit frustrating but I was firm. The sales rep explained a lot more detail over the phone of how things work but I was already ticked with the lack of transparency from the beginning. I no longer trusted the company to continue giving them my business.
The worst and I let them know I was slamming them all over the internet and they are still charging my credit card and will not let me cancel. They never answer phone and say they cannot accept over email. I now cant stand Kate Hudson when I see her. Her lack of not caring what a business sponsored by her is shocking. Never gonna give her another movie cent from our family. They have 65.$ of my money they wont refund.
I love Fabletics! No offense, but all of you people complaining about the monthly fee-you need to read what you are getting yourself into. It is a GREAT deal. I like these pants more than Lulu and I like how you can choose inseams. These pants really hold and support and do an AMAZING job. I got a top with a built in bra and don't even think I will need a sports bra with it, which let me tell you, has NEVER happened! I definitely recommend this line and signing up as a VIP. It's fun! :)
This is a total scam. I bought one outfit - which was fine, but did not realise that it was part of a monthly deal where you have to purchase every month. Surely it is illegal, or it should be. Outrageous. And they use Kate Hudson's name as a front.
STAY AWAY! I signed up and had read the Ts&Cs but was then suprised I couldn't use the 44GBP credit against any item that was not 44GBP. I then received several sets of conflicting information, the free phone number is not freephone and had the worst customer service when trying to cancel, she just talked at me for ages whilst I repeated I wanted to cancel the account. AWFUL - RUN DON'T WALK...
Be VERY careful - the site automatically signs you up to take money from you account each month.
I ordered one "outfit" which I was pleased with, fits well and well made and designed I really liked it, but I was very lucky that I bothered to read the leaflet that came with my delivery as I didn't realise when I ordered that I was subscribing to the monthly program that would take £44 (I think that was the amount) from my account each month unless you go in an select to "skip" that month. Total scam - why you would want a new outfit each month is beyond me.
Also the website is dodgy, you can't unsubscribe on the site and have to call and I couldn't use the "forgot password" link - tried several times, it told me it had sent me an email with a link to reset my password but never received the email.
Stay away unless you order one outfit and then call to unsubscribe immediatly
What a terrible site. You can't look at anything unless you enter your email - ugh, fine it didn't ask for last name/address/etc. But then it makes you a "member" oh, and you can't cancel unless you call a number on the east coast - I live in Hawaii, which is 6 hour difference. The chat people are worthless - they can't cancel you, they can't transfer you to anyone else. I don't really know what they do.
Answer: I did read the fine print, as stated, which you find out when you are about to place your order. Those few who LOVE Fab would have you believe, that we are dolts and can't figure out this "club" has you by the short hairs once you order 1 outfit... the hook is set. So if you wanna hassle with the $49.95 charge that you may or not remember to decline each month, see the charges on your card, only to find you have "store credit" instead of the charges removed... then by all means, place your order. As far as the 16% "like" rate at the top, THAT in itself should let you know, steer clear. It took me MANY attempts just to stop their emails from coming to me... finally!
Answer: Hi Heidi I really would cancel as soon as possible because if you don't you will be charged whether you buy anything or not. Do it now because if not before 5th, you will be charged. You have to do this every month it's really not worth the hassle, I would buy from the high street at least you know where you stand. Also, I am assuming Myka works for the company! There are very few positive comments about this company I would steer well clear.
Answer: I rang my bank and told them to stop any future payments leaving my account. When I finally got through to fabletics, I had the worst most arrogant a***hole in customer services so I wouldn't bother wasting your breath
Answer: When I cancelled, I made sure that I used up every dime of credit because I was pretty sure that this shady company would take the credit I was owed. Someone should start a class action suit against them. They just do whatever they want...
Answer: The best thing to do is to use your credit and buy something in the amount you were charged and then call to cancel your membership. You can try to get them to reverse the charges but chances are you won't get it back. Don't cancel until you use the money you already paid though!
Answer: All the good reviews on this site most likely come from employees, you could ask them.
Answer: Unfortunately this company is corrupt. You'll have to call relentlessly until they answer. I cancelled over the phone successfully. Leave a post with your negative experience getting a hold of someone to cancel.
Answer: I bombarded them on twitter and Facebook. They got back to me quick!
Answer: No you are not. Cancel it asap and then you won't get charged the monthly subscription charge. Best to call them and cancel it over the phone, and then send an email stating that you called and that they promised to cancel the account just as back up.
Answer: I think you should be okay! Canceling it is easy but I really doubt they'll send you a bill! I used it for a while and had no problems until this one but they were so beyond rude :( unless they have your billing information they can't just charge you!
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