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FableticsReviews 13,325

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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From the business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

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Fabletics Reviews Summary

Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
871
value
880
shipping
857
returns
613
quality
840

We monitor reviews for authenticity

GB
1 review
11 helpful votes
Follow Beth W.
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I am really impressed with the garments that I received from Fabletics, I am very tall so ordered the tall leggins and wow they fit like a glove, with a bit extra length, which is what I wanted, may I point out I am just under 6 foot. The leggins are so comfy and so is the sports bra, the tshirt is also a wonderful fit. And I am extremely impressed that all 3 of these items cost me only £22! What a bargain for such wonderful garments.
On the downside, the monthly payments thing did throw me, when reading these reviews AFTER I had ordered my products I became worried, but I rang up the company straight away and asked to cancel my membership, and they did it, with some hassle, they did try to get me to stay, but I was adamant that I wanted to cancel my membership and after about 10 minutes they did so for me.
Overall, I would recommend this website to people, the quality of the products is great, they're very comfy and well priced. BUT make sure you read the small print, and to cancel your VIP membership, which you get automatically when you sign up unless you want to pay the £50 odd a month.

Date of experience: October 3, 2014
Canada
1 review
18 helpful votes
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This is a complete scam. I have now been charged twice since I've tried to cancel. I have not received any of the clothing. I have received a confirmation number for cancelling which means nothing as they have not followed through with cancelling my payments.

Date of experience: October 3, 2014
Michigan
1 review
23 helpful votes
Follow Bo B.
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Fabletics is a complete scam. Products are of poor quality and if you do not purchase their crap product or forget to skip the cycle you automatically get charged $49.95. The products never change, basically you are have to purchase the same crappy product over and over again just in a different color. For the price and quality go to Marshals, TJ Maxx, Nordstrom Rack or any other discount store where you can purchase a quality outfit and for less. Just check out Fabletics from month to month and you can see that their products are always the same. When you are a member and log in the prices change as does the availability of products. This company is a total scam after your first $25 outfit cancel your account immediately otherwise you'll be obligated to purchase crap.

Date of experience: September 30, 2014
Arizona
1 review
11 helpful votes
Follow Jennifer M.
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THIS IS NOT A SCAM like the others claim! Great program with clearly defined dealines to cancel your monthly outfit (that is greatly price, btw),
Awesome, quality pants... compete with Lululemon fabric. Sports bras are a little light and the lack inventory can be a $#*! but these will both only get netter with time.
Do not regret signing up at all!

Date of experience: September 29, 2014
Idaho
1 review
20 helpful votes
Follow Sofia H.
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I don't understand why so many are complaining. It clearly states at checkout how VIP membership works. You must opt out between the 1st and 5th of every month to avoid the member charge, that or go ahead and purchase something to get the VIP member advantage pricing. Have to treat it like a bill due every month you have to remember to purchase or opt out. In addition, a person doesn't have to join VIP. Buyers see the discount and never stop to think what the catch might be. I don't personally think it's a good business model as the membership advantage isn't enough for me to take on the risk of forgetting and basically being forced to buy something, but that's my choice as a consumer. Fabletics is completely legitimate. Consumers need to take on more responsibility on their end.

Date of experience: September 28, 2014
GB
1 review
26 helpful votes
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Do not use this company!
September 22, 2014

Do not use this company! I ordered my first (half price £22) yoga outfit in a hurry and accept i did not read the small print. I contacted the company when i realised an additional £44 had been taken from my bank account last week, first by email to cancel my VIP membership and secondly to request a refund as i was in Greece when the emails were sent and i was not logging into my emails. They weren't having any of it and emailed back to say i needed to ring a premium rate number to cancel. I have just rung them to be informed that the £44 cannot be refunded and can only be used to purchase their goods. I have never known a company where you have to opt out every month or your bank account is automatically debited by the cost of a yoga outfit. How many yoga outfits does anyone need?! The onus is on you to opt out every month or you will be charged. This is totally unacceptable in my view, i reluctantly had to order a second outfit, even though i didnt want one as they were adamant the £44 could not be refunded. Presumably this is how they get all their business!

Date of experience: September 22, 2014
Georgia
1 review
15 helpful votes
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I just ordered my outfit and I have high hopes (its a three piece: including a top, sports bra and leggings) and it was less than $40. I don't know if they changed the website or if no one else read what was clearly presented to them, but they definitely charge for monthly access. I plan on canceling my VIP membership if I don't see anything I like in the first three months.

Wish me luck with customer service if that happens

Date of experience: September 17, 2014
New York
1 review
18 helpful votes
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What a SCAM!
September 13, 2014

What a SCAM! In the 'fine print' it mentions the $ 49.95 monthly charge. Seriously? Why on earth would you need to subscribe to an athletic clothing company? If there was a way for Kate Hudson to see what people outside her bubble really think about her ripoff business and she cared maybe she would fix this mess.

Date of experience: September 13, 2014
Florida
1 review
16 helpful votes
Follow Sheila S.
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I feel badly because I absolutely love Kate Hudson…. BUT…. When I purchase a product over the internet and then I'm charged an additional $50 a month later for a "VIP service"… no thank you. I don't even want e-mails or to have a general account with the company. Oh and by the way, I unfortunately agree with another customer, the materials are cheap :(. Sorry Kate. Still love you as an actor though! :D

Date of experience: September 10, 2014
California
1 review
18 helpful votes
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OMG!
September 9, 2014

OMG! I am so sad I purchased without doing due diligence (which i normally do)! I am shocked Kate Hudson would put her name on such crap merchandise! I made my first order and just received it (about 10 days). The materials are SO CHEEP! The website talks about free returns but what they don't mention is that you have to CALL them. It can't be done on line AND they charge a restocking fee! I feel absolutely stupid!

Date of experience: September 8, 2014
Tennessee
1 review
12 helpful votes
Follow Sara S.
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This company is a HUGE scam! My husband ordered leggings as an anniversary present. He was enrolled in a program that automatically charged us $49.95/month. The original leggings were of very poor quality and fit. They cannot be returned for a refund. I got no product for the 2 months I was charged. I waited on the phone for hours to speak to an actual person. I was given no refund to the 2 charges. And it was VERY difficult to cancel future charges and get out of the program! --- I would give negative stars if possible.

Date of experience: September 8, 2014
California
4 reviews
12 helpful votes
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Really would like to give negative stars. The pants are not even Kmart level. Fit is horrible! Spent the whole class pulling them up. Good thing I got at 50% off for $19 I don't feel as bad throwing them in the trash. If I were Kate Hudson I'd be ashamed to put my name on this crap.

Date of experience: September 4, 2014
Illinois
1 review
8 helpful votes
Follow Katheryn S.
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I tried and was disappointed in the quality of the sports bras, however, I am a runner and used to sturdier garments. Even though I am small chested and would only use for yoga, I still think the quality could be better. One of the long sleeve tops I ordered was as thin as a kleenex. Also, when I tried to reach Customer Service, I was on hold for over 21 minutes. I cancelled my membership. The only favorable part was the design, it just wasn't carried over into the quality.

Date of experience: September 3, 2014
Wisconsin
1 review
13 helpful votes
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Awful
August 28, 2014

Awful. Need I repeat what others are saying? Really shady practices... it just makes me cringe that places are doing this to the American public. What normal individual can afford to spend 50$ a month on spandex?! Please avoid, not only because you will save money, but because companies like this shouldn't be allowed to make a profit based on morally wrong behavior. The greedy 1%, it's sickening.

Date of experience: August 28, 2014
Maryland
1 review
11 helpful votes
Follow Aarti H.
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Kate Hudson needs to step out of Hollywood into the real world where people don't buy 50 bucks of exercise clothes EVERY MONTH. Not to mention, it was only $100 later I realized I was quietly being billed 49.99 a month for a "VIP Membership" - for what? To get some email spam? Which clothing company does this? There are a million options and most better than this. This is a sneaky scam and my opinion of this company and it's founder are in the toilet. Stay away

Date of experience: August 27, 2014
Michigan
1 review
9 helpful votes
Follow Brenda R.
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This is the worst company I have ever made a purchase from. Not only was I not informed of the $49.95 per month "membership fee". How many sets of work out clothes does one need? I have no intention of logging in every month to say no I don't want this this month. I have spent most of today getting my money back.

Date of experience: August 27, 2014
Michigan
1 review
7 helpful votes
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I ordered from this website. I will acknowledge that I did not read any fine print, but who would have expected that they charge me $5.95 for each item that I returned. The items looks great on the website, but on my frame not so good. I am a size 4-6 and ordered a small. The leggings were so tight that they hurt. When I called to return they told me there was a restocking fee for EACH item, not the total order.
I would not do business with this company. You can find better products somewhere else that respects that women need to try something on and sometimes we return items because they just don't work on our body shape. Basically, I paid $5.95 for each item that I tried on today. Major disappointment.

Date of experience: August 26, 2014
Massachusetts
1 review
8 helpful votes
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***EDIT***
I had to come back and drop my 5 star review down to a 1 star review. This site is such a pain in the $#*!. The clothing I got all fit right, and are comfortable. I do wear them a lot. However, trying to cancel your subscription is almost impossible! Luckily my card attached to the account expired and I didn't update it. It's such a pain in the $#*! trying to stay on top of skipping months you don't want to pay.

JUST STAY AWAY. You can find much better deals on Amazon.

************

I just got my first outfit in the mail and put it on right away. It fits PERFECT and is actually quite slimming. I absolutely love it.

I will admit, like others, I did NOT see that I was signing up to be a member in order to get the discount. However, that is because I DID NOT READ the fine print. If you take the time to pay attention and read what you are buying, you would probably really enjoy being a member.

I haven't had to deal with Customer Service yet, so I won't say anything about that. But with a VIP membership, standard shipping is free and my outfit showed up in only a week.

As for the "$49.95 a month", I've set an alert on my phone for the first of every month so I remember to go and either skip that month or pick out my outfit. As long as you remember to do that, you WILL NOT BE CHARGED.

I'm definitely going to keep my membership!

Date of experience: August 26, 2014
Texas
1 review
9 helpful votes
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I had just about placed an order and realized it said something about being a VIP member. That is when I read the fine print. They charge you 49.95 "credit" of being able to purchase gym clothes each month. Who would want to do that? Sounds really dumb to me, when I look good in Walmart's $6.87 shorts. This website needs to be reported to the better business bureau, and the fact it's a membership needs to be in bold on its home page, and not hidden in the terms and conditions

Date of experience: August 25, 2014
New Hampshire
2 reviews
21 helpful votes
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This is an edit to a glowing review I wrote. Fabletics' quality went downhill, to the point where every couple of pieces would wear out quickly. The company seemed to focus more on athleisure than functional athletic wear. Additionally, the company offshores its customer service, making it extremely difficult to communicate with the representatives. Customer service often does not offer a resolution and copies and pastes scripts into chat windows, if you can get ahold of them at all.

Date of experience: August 22, 2014