If I could give no stars, I would. I chose to return my items because I did not like the fit or style on my body. No big deal right? I mean they even say no sweat on exchanges! Hardly. Their customer service was horrible, the gentleman I spoke to was so rude it was unbelievable. He basically got mad at me because I did not want the merchandise. When I asked to be removed from their VIP list he said I could not do that until the following month.
Anyway, this has been going on for three weeks, I called again today because I still had not received my refund. As of now, I am waiting for the 'warehouse to receive my items.' I find this hilarious that it takes over three weeks for my items to get from Las Vegas to California. Sadly, I had to get very upset with the customer service rep to remove me from the VIP mailing. She too tried to find an excuse that I could not do so.

In short, don't waste your time. Stick with Athleta or Lulu.

Horrible manipulative site! It is not clear in their advertisements that there will be a memebership fee. I read the fine print when my order came and wanted to return my item. First I had to call and talk to someone about the return process. They spent 15 minutes trying to convince me not cancel my membership and then they finally emailed me the return information. Three months later after I returned my items I had to call again bcz I still hadnt received my refund. They gave some excuse about processing and said i should have my refund withn 7-14 days. Still waiting on my refund after they stated that they received the items 3 months ago! STAY AWAY FROM THIS SITE! Horrible clothing and service... rip off trying to get people for a monthly membership for horrible workout clothes!

So, i just wanted to get rid of my account... i decided after looking around that i'd never want this style of clothing, and i don't like just having open accounts (also, getting a buttload of unwanted emails). So, actual chat log. And yes... they did hang up on me.
Your chat number is 142-1B5C7C67-0336
S: want to know how to delete account/name/email address. Have ordered nothing, never plan to
S: i emailed asking this like a week ago, no response.
Jade: Hello and thank you for contacting Fabletics. My name is Jade.
Jade: Unfortunately we do not have a way to delete any information from the site, this information had been stored so now you can only update. We have a very secured site, no issues with information being used unlawfully.
Jade: Is there anything else that I can assist you with today?
S: no, but i want to make sure no one can ever use the account. And i'm tired of the emails and don't like having accounts on sites i don't use. This has to be like 1 of 2 sites on the entire internet that don't have a cancel button. It definitely seems like a scam.
Jade: Please be assured that your account will be safe. We hope that you will stay in touch and visit us on Facebook.
This live chat session is no longer active

Are you people serious? How is it the company's fault that you CAN'T READ? I got my outfit for 50% off, loved it and knew exactly what I was signing up for when I bought it. I now regularly get athletic clothes from them and find them to be extremely competitive in price and quality with brands like lululemon. If you don't want to pay the $50 on any particular month, you can easily go online and skip a month and returns are easy, same thing, go online and just return stuff. The people giving this site 1 star ratings need a reading course and a class on how the internet works. I love my fabletics, 5 stars all the way!

This website is a complete scam!
Like many others, I made ONE order.
I did not agree to pay for a subscription for $50/month that is non-refundable (but you can use it as store credit). They conveniently have this "agreement" in very fine print at the very bottom of the page, where they know no one will read/see it.
Also, good luck trying to cancel your subscription! If you want to get anything accomplished you have to call them and listen to someone babble on about how great their company is and why you should stay with the subscription.
HORRIBLE company. This company won't last very long, it's only pissing off a lot of people that are being screwed out of their money!

My first order was delivered just fine. I tried them out and found out that the pants are too long so I want to return or exchange online, BUT they don't allow me to do online meaning that I have to call them. I haven't call them because I was thinking to just let it goes, then my friend told me that her account was charged automatically without knowing about this VIP membership program. Don't fall into their trick. Don't try the first outfit for $25. They are not worth your money and you are locked to pay $49.95 a month for their VIP membership.

EXTREMELY deceptive! You think that they are offering you a 'introductory' offer to try their clothing. Little do you know that you are actually signing up for a membership. I got my initial purchase and thought that the quality was so-so. I would NEVER pay their regular prices. Later, I was charged $49.95 for my alleged VIP Membership fee when I didn't make my monthly required purchase. Their email communications, etc. don't clearly explain that little detail. VERY UNHAPPY with this deceptive business! NEVER use this company!

Let me begin by saying Fabletics is very clear with the "terms" of their VIP membership from the very beginning. We all have seen the ads for a screaming deal on our first outfit, and frankly that is how they got me! As an informed consumer I knew that I would need to buy and outfit, or skip each month before the 5th in order to not be charged $49.95. The charge will be applied to your Fabletics account for you to use any time. Just as with any "subscription" membership it is up to us to remember to buy or skip each month. I have had my membership for about 3 months, and I have bought an outfit each month because I was so happy with the price and quality. They have great rewards for referring a friend, and reviewing your purchases on their site. I have earned enough points in three months to get a free outfit! Final thoughts... Know what you are signing up for, utilize the sizing chart to reduce return/exchange hassles, and CHECK your email so you don't get charged without you knowing it. Happy shopping :)

I recently ordered from fabletics. My package arrived open, torn and held together with a rubber band--more than half of the items i ordered were missing. I ordered clothing so that i could have it on a particular date. I contacted the customer service reps who processed a reorder, assuring me that the clothing shipment would expedited. I contacted two different reps to confirm this. I logged into my account to find that the order is being shipped via standard shipping. Not only is this RIDICULOUS because two different people assured me that this would not be the case, but i am beyond livid that i now have to wait for items that i already paid for and previously waited for AGAIN for the full time. Additionally it is in my opinion very poor form that my account was not credited to compensate for the extra wait and the HOUR spent trying to get clothing i already ordered shipped to me. I told the customer service rep this and she replied that fedex was their courier as if they were not at all responsible which is insane as they should guarantee that their items arrive on time and in tact. I also asked that given this horrible experience that they immediately discontinue my VIP membership. They would not do this and referred me to a call center. I will never again order through this company and strongly advise that you save yourself a giant hassle. No clothing is worth this aggravation.

As someone who reads BEFORE I sign up, I knew the first outfit would be 50% off and that I would be signing up for a VIP membership, so I don't have any gripes about that^.^ Lesson to all those one-star reviews: Read carefully before you click, as with many things in life;)

I run/yoga/climb regularly, and was looking cute things I could wear, mostly to yoga and climbing. Although I have drawers full of technical apparel, I was specifically looking for cute and fun things to wear in addition to name-brand, "high-tech" things.

I've been a member for about three months now, and have overall been pleased with the products received. They're cute and fun and are plenty technical for moderate activity. I might not wear the short shorts for 10 mile runs, but none of my other clothes are a fraction as cute, so they are what I was looking for.

In one order I had a pair of shorts start to unravel along the leg seam after a single wash. I called customer service and they set up an exchange immediately without any trouble.

I was excited to try this company out. Received my products last night, quality is absolutely crap. If you are looking for workout gear for any type of moderate training and beyond, LOOK SOMEWHERE ELSE because the fabric they use will probably only be ok for brisk walking and beginning yoga.

Also, called to change color for one of the products the next morning after the order is places, I was told they can NOT do that even though the order has not been processed, the shipment has to come and I have to call and do an exchange after.

Customer service is not that great and there is a restocking fee for returning items. I will give zero star if I could.